First Line Supervisor Test
Questions And Correct Answers
Supervisors must be given the training and skills needed to create a working
milieu that
Energizes each member and allows for a multiskilled response
Task of a supervisor is
To assist employees to become productive members of the organization
The goal of accountability is
Maximizing achievement though goal attainment
Five levels of accountability
Personal, individual, team, organizational, stakeholders (PITOS)
To have an accountability environment you must have
Trust
,Hu- TACK is
Human skills, tactical skills, affective skills, conceptual skills, knowledge based
skills
Network management is
Combining different approaches/ supervisory philosophy's
Individuals who think positively are
Results oriented
One specific behavioral outcome expected of first line supervisors is
Loyalty
Primary reason for the existence of a supervisor position is
The need for work to be effectively accomplished
,How many percent of employees will respond positively to efforts of a
supervisor
85 (15% negative)
Qualities subordinates look for in a supervisor
Calmness, trust, positive role model
Affirmative action mandates have changed hiring practices and Diversity
Corrects imbalance of ethnic minorities to more represent the community at
large
As authoritarian leadership is discarded it must be replaced with
Deeper understanding and insight into human needs and expectations
73% of a supervisors time is doing what
Resolving conflict
What is an excellent characteristic identified by management in supervisors
Their communication
, Supervisors Communication task percentage
Subordinates (55%),Superiors (26%),citizens(15%),other supervisors (4%)
Effective communication means
Getting the meaning across
Gatekeeping
Supervisors control flow of info from management to subordinates
Decoding communication messages six aspects
What sender meant to say, what recipient heard, what recipient said, what
recipient thinks they heard, what sender thinks they recipient said, what was in
fact said
What is the last feature of the communication process
Noise
Questions And Correct Answers
Supervisors must be given the training and skills needed to create a working
milieu that
Energizes each member and allows for a multiskilled response
Task of a supervisor is
To assist employees to become productive members of the organization
The goal of accountability is
Maximizing achievement though goal attainment
Five levels of accountability
Personal, individual, team, organizational, stakeholders (PITOS)
To have an accountability environment you must have
Trust
,Hu- TACK is
Human skills, tactical skills, affective skills, conceptual skills, knowledge based
skills
Network management is
Combining different approaches/ supervisory philosophy's
Individuals who think positively are
Results oriented
One specific behavioral outcome expected of first line supervisors is
Loyalty
Primary reason for the existence of a supervisor position is
The need for work to be effectively accomplished
,How many percent of employees will respond positively to efforts of a
supervisor
85 (15% negative)
Qualities subordinates look for in a supervisor
Calmness, trust, positive role model
Affirmative action mandates have changed hiring practices and Diversity
Corrects imbalance of ethnic minorities to more represent the community at
large
As authoritarian leadership is discarded it must be replaced with
Deeper understanding and insight into human needs and expectations
73% of a supervisors time is doing what
Resolving conflict
What is an excellent characteristic identified by management in supervisors
Their communication
, Supervisors Communication task percentage
Subordinates (55%),Superiors (26%),citizens(15%),other supervisors (4%)
Effective communication means
Getting the meaning across
Gatekeeping
Supervisors control flow of info from management to subordinates
Decoding communication messages six aspects
What sender meant to say, what recipient heard, what recipient said, what
recipient thinks they heard, what sender thinks they recipient said, what was in
fact said
What is the last feature of the communication process
Noise
