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Chapter1DecisionMaking, ProblemSolving, CriticalThinking, and ClinicalReasoning:
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Requisites for successful leadership and management
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1. What statement is trueregardingdecision making?
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A) It is an analysis of a situation
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B) It is closelyrelated to evaluation
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C) It involves choosing between courses of action
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D) It isdependent uponfinding the cause ofaproblemAns:C
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Feedback:
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Decision making is a complex cognitive process often defined as choosinga particular course of
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action. Problem solving is part ofdecision making and is a systematic process that focuses on
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analyzing a difficult situation. Critical thinking, sometimes referred to as reflective thinking, is
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related to evaluation and has a broader scope than decision making and problem solving.
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2. What
1. A) Its need for implementation time F F F F F
2. B) Its lack ofa step requiring evaluation ofresults
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3. C) Its failure to gather sufficient data
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4. D) Its failure to evaluate alternatives F F F F F
Ans: A F
Feedback:
F
The traditional problem-solving model is less effective when time constraints are a consideration.
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Decision making can occur without the full analysis required in problem solving. Becauseproblem
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solvingattempts to identifythe rootproblem in situations, much time and energy are spent on
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F identifying the real problem. F F F
3. Whichofthe following statements is true regarding decision making?
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1. A) Scientific methods provide identicaldecisions bydifferent individuals for the
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F same problems F
, 2. B) Decisions are greatly influenced byeach persons value system
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3. C) Personal beliefs can be adjusted forwhenthe scientific approachtoproblem
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solving is used
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4. D) Past experience has little to do with the qualityof the decision
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Ans: B
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Feedback:
F
Values, life experience, individual preference, and individual ways of thinking will influence a
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persons decision making. No matter how objective the criteria will be, value judgments will always
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play a part in a persons decision making, either consciously or subconsciously.
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is aweaknessofthetraditionalproblem-solving model? Page 1
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4. What influences the qualityofadecision most often? A)Thedecision makers immediate
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superior
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B) The type ofdecision that needs to be made
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C) Questions asked and alternatives generated F F F F
D) Thetimeofdaythedecisionis made
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Ans: C
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Feedback:
The greater the number of alternatives that can be generated by the decision maker, the better the
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final decision will be. The alternatives generated and the final choices are limited by each persons
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value system.
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5. What
1. A) Good decision makers are usuallyright-brain, intuitive thinkers
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2. B) Effective decision makers are sensitive to the situation and to others
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3. C) Good decisions are usually made byleft-brain, logical thinkers
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4. D) Good decision making requires analytical rather than creative processes
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Ans: B F
Feedback:
F
Gooddecision makers seem to have antennae that make themparticularlysensitive to other
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,people and situations. Left-brain thinkers are typically better at processing language, logic,
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numbers, and sequential ordering, whereas right-brain thinkers excel at nonverbal ideation and
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holistic synthesizing.
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doesknowledge about good decision making lead one to believe?
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6. What
1. A) The planning process of management F F F F F
2. B) The evaluation phase ofthe executive role F F F F F F F
3. C) One step in the problem-solving process F F F F F F
4. D) Required to justifythe need for scarce items F F F F F F F F
Ans: C F
Feedback:
F
Decision making is a complex, cognitive process often defined as choosing a particular courseof
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action. Decision making, one step in the problem-solvingprocess, is an important task that relies
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heavily on critical thinking and clinical reasoning skills.
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isthe bestdefinitionofdecisionmaking? Page 2
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7. Ifdecision making is triggered bya problem with what does it end?
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1. A) An alternative problem F F F
2. B) A chosen course of action F F F F F
3. C) An action that guarantees success F F F F F
4. D) A restatement ofthe solution F F F F F
Ans: B F
Feedback:
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A decision is made when a course of action has been chosen. Problem solving is part ofdecision
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making and is a systematic process that focuses on analyzing a difficult situation. Problem solving
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always includes a decision-making step.
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8. Whydo our values often cause personal conflict in decision making?
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1. A) Some values are not realistic or healthy F F F F F F F
, 2. B) Not all values are ofequal worth F F F F F F F
3. C) Our values remain unchanged over time F F F F F F
4. D) Our values often collide with one another F F F F F F F
Ans: D
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Feedback:
F
Values, life experience, individual preference, and individual ways of thinking will influence a
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persons decision making. No matter how objective the criteria will be, value judgments will always
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play a part in a persons decision making, either consciously or subconsciously.
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9. Which statement is true concerning critical thinking?
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1. A) It is a simple approach to decision making F F F F F F F F
2. B) It is narrower in scope than decision making
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3. C) It requires reasoning and creative analysis
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4. D) It is a synonym forthe problem-solving processF F F F F F F F
Ans: C F
Feedback:
F
Critical thinking has a broader scope than decision making and problem solving. It is sometimes
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referredtoas reflective thinking. Criticalthinkingalso involves reflectingupon the meaning of
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statements, examining the offered evidence and reasoning, and forming judgments about facts.
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10. Howdo administrative man managers make the majorityoftheir decisions?
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1. A) After gathering all the facts F F F F F
2. B) In a manner good enough to solve the problem
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3. C) In a rational, logical manner F F F F F
4. D) After generatingall the alternatives possible F F F F F F
Ans: B F
Feedback:
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Manymanagers make decisions that are just igood enoughi because oflack oftime, energy, or
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creativity to generate a number ofalternatives. This is also called isatisficing.i Most
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