APCO EMD EMERGENCY MEDICAL
DISPATCH STUDY GUIDE 2026 CALL
TRIAGE AND CLINICAL QUESTIONING
PROTOCOLS REVIEW
◉ Hospitals, Air Ambulances, and Law Enforcement are considered
parts of a local EMS System.
Answer: True
◉ Which tier level are First Responders?
Answer: Tier 1
◉ Advanced Life Support falls into which Tier of EMS?
Answer: Tier 3
◉ Proximate cause shows a direct relationship between the action
or inaction of the EMD and _____.
Answer: The Injury
,◉ Medical calls for assistance normally demand a higher standard of
confidentiality.
Answer: True
◉ To establish the standard of care an EMD's behavior and conduct
are judged in comparison with others with similar training and
experience, local or state statutes, and professional standards.
Answer: True
◉ The two National agencies that set the standards and guidelines
for EMD are:
a. NHTSA and ASTM
b. FEMA and Red Cross
c. AMA and ADA
d. All of the above
e. None of the above
Answer: NHTSA and ASTM
◉ Objective progress reports, work descriptions and policy and
procedure manuals are all examples of what type of risk
management.
a. Individual
b. Agency
, c. Liberal
d. All of the above
e. None of the above
Answer: Agency
◉ To effectively utilize your local resources it is important to
a. Obtain proper information
b. Understand and use your EMD Guidecards
c. Recognize when specialty units are needed
d. All of the above
e. None of the above
Answer: d. All of the above
◉ The APCO EMD Guidecards
a. Provide key questions to help determine the nature of the incident
b. Give information on what resources to send
c. Provide medical instructions for the caller until units arrive on
scene
d. All of the above
e. None of the above
Answer: All of the above
DISPATCH STUDY GUIDE 2026 CALL
TRIAGE AND CLINICAL QUESTIONING
PROTOCOLS REVIEW
◉ Hospitals, Air Ambulances, and Law Enforcement are considered
parts of a local EMS System.
Answer: True
◉ Which tier level are First Responders?
Answer: Tier 1
◉ Advanced Life Support falls into which Tier of EMS?
Answer: Tier 3
◉ Proximate cause shows a direct relationship between the action
or inaction of the EMD and _____.
Answer: The Injury
,◉ Medical calls for assistance normally demand a higher standard of
confidentiality.
Answer: True
◉ To establish the standard of care an EMD's behavior and conduct
are judged in comparison with others with similar training and
experience, local or state statutes, and professional standards.
Answer: True
◉ The two National agencies that set the standards and guidelines
for EMD are:
a. NHTSA and ASTM
b. FEMA and Red Cross
c. AMA and ADA
d. All of the above
e. None of the above
Answer: NHTSA and ASTM
◉ Objective progress reports, work descriptions and policy and
procedure manuals are all examples of what type of risk
management.
a. Individual
b. Agency
, c. Liberal
d. All of the above
e. None of the above
Answer: Agency
◉ To effectively utilize your local resources it is important to
a. Obtain proper information
b. Understand and use your EMD Guidecards
c. Recognize when specialty units are needed
d. All of the above
e. None of the above
Answer: d. All of the above
◉ The APCO EMD Guidecards
a. Provide key questions to help determine the nature of the incident
b. Give information on what resources to send
c. Provide medical instructions for the caller until units arrive on
scene
d. All of the above
e. None of the above
Answer: All of the above
