NACC Review for PSW: Chapters 1–7 2026 | Most Tested
Questions & Verified Answers | Latest Update | Graded A+
1. Which of the following is considered a barrier to effective communication?
Listening attentively
Asking open-ended questions
Interrupting
Providing feedback
2. Which shows that you are listening?
You use communication barriers
You avoid asking questions
You have eye contact with the person
You sit with your arms crossed
3. Discuss the role of the Provincial and territorial government in the
governance of support services in Canada.
The Federal government manages all health care services across
Canada.
Private or not-for-profit agencies are solely responsible for support
services.
The Provincial and territorial government oversees the regulation
and delivery of support services, ensuring they meet the needs of
the population.
Regional health boards operate independently of government
regulations.
,4. Which of the following statements are true?
A stressor is a type of defense mechanism
A stressor is a stimulus or event that causes stress
A stressor is a stimulus or event that decreases stress
5. What is the definition of compassion in personal support work?
Approaching your work with enthusiasm
Taking pity on those who are less fortunate
Keeping one's feelings to oneself
Caring about another's misfortune and suffering
6. The first step to reaching a solution to a problem or conflict is to identify the
____________.
professional behavior
conflict
initiative
problem
7. Describe the main difference between acute and chronic illnesses in terms of
duration and onset.
Acute illnesses appear suddenly and are short-lived, while chronic
illnesses develop slowly and persist over a long period.
Acute illnesses require hospitalization, while chronic illnesses do not.
Acute illnesses are contagious, while chronic illnesses are not.
Acute illnesses are always severe, while chronic illnesses are mild.
,8. When the receivers of a message respond in some way, they are providing
________ to the sender.
Feedback
Attention
An evaluation
An answer
9. Discuss how the rising costs of health care services impact the need for
reform in Canada's health care system.
The rising costs of health care services necessitate reform to ensure
sustainability and accessibility for all Canadians.
Costs have no impact on the quality of care provided.
Reform is unnecessary if costs are managed effectively.
Rising costs lead to better technology and services.
10. If you approach your care of patients with the concept of holistic health, you
will do which of the following?
Consider the patient as someone who has a problem only with the
patient's spirit.
Consider the patient as someone who has a problem only with the
patient's mind.
Consider the physical, mental, and spiritual needs of the whole
person.
Consider the patient as someone who has a problem only with the
patient's body.
, 11. The main problems facing both the Canadian and the American Health Care
system include:
wait times and the aging population
wait times and rising costs
the aging population and increased taxes
rising costs and the aging population
12. Who coordinates and ensures that all services that are needed by a client
(medical, financial, legal, and so on) are provided?
Clinical social worker
Psychotherapist
Case manager
Nurse
13. If a personal support worker is asked by a client to perform a medical
procedure outside their scope of practice, what should the worker do?
Consult with the client about the procedure's risks.
Refuse to perform the procedure and explain the limits of their
role.
Perform the procedure to satisfy the client's request.
Ask a colleague to perform the procedure instead.
14. If a personal support worker disregards the dress code policy, what
potential impact could this have on their relationship with clients?
It could undermine the professionalism and trust in the caregiver-
client relationship.
Questions & Verified Answers | Latest Update | Graded A+
1. Which of the following is considered a barrier to effective communication?
Listening attentively
Asking open-ended questions
Interrupting
Providing feedback
2. Which shows that you are listening?
You use communication barriers
You avoid asking questions
You have eye contact with the person
You sit with your arms crossed
3. Discuss the role of the Provincial and territorial government in the
governance of support services in Canada.
The Federal government manages all health care services across
Canada.
Private or not-for-profit agencies are solely responsible for support
services.
The Provincial and territorial government oversees the regulation
and delivery of support services, ensuring they meet the needs of
the population.
Regional health boards operate independently of government
regulations.
,4. Which of the following statements are true?
A stressor is a type of defense mechanism
A stressor is a stimulus or event that causes stress
A stressor is a stimulus or event that decreases stress
5. What is the definition of compassion in personal support work?
Approaching your work with enthusiasm
Taking pity on those who are less fortunate
Keeping one's feelings to oneself
Caring about another's misfortune and suffering
6. The first step to reaching a solution to a problem or conflict is to identify the
____________.
professional behavior
conflict
initiative
problem
7. Describe the main difference between acute and chronic illnesses in terms of
duration and onset.
Acute illnesses appear suddenly and are short-lived, while chronic
illnesses develop slowly and persist over a long period.
Acute illnesses require hospitalization, while chronic illnesses do not.
Acute illnesses are contagious, while chronic illnesses are not.
Acute illnesses are always severe, while chronic illnesses are mild.
,8. When the receivers of a message respond in some way, they are providing
________ to the sender.
Feedback
Attention
An evaluation
An answer
9. Discuss how the rising costs of health care services impact the need for
reform in Canada's health care system.
The rising costs of health care services necessitate reform to ensure
sustainability and accessibility for all Canadians.
Costs have no impact on the quality of care provided.
Reform is unnecessary if costs are managed effectively.
Rising costs lead to better technology and services.
10. If you approach your care of patients with the concept of holistic health, you
will do which of the following?
Consider the patient as someone who has a problem only with the
patient's spirit.
Consider the patient as someone who has a problem only with the
patient's mind.
Consider the physical, mental, and spiritual needs of the whole
person.
Consider the patient as someone who has a problem only with the
patient's body.
, 11. The main problems facing both the Canadian and the American Health Care
system include:
wait times and the aging population
wait times and rising costs
the aging population and increased taxes
rising costs and the aging population
12. Who coordinates and ensures that all services that are needed by a client
(medical, financial, legal, and so on) are provided?
Clinical social worker
Psychotherapist
Case manager
Nurse
13. If a personal support worker is asked by a client to perform a medical
procedure outside their scope of practice, what should the worker do?
Consult with the client about the procedure's risks.
Refuse to perform the procedure and explain the limits of their
role.
Perform the procedure to satisfy the client's request.
Ask a colleague to perform the procedure instead.
14. If a personal support worker disregards the dress code policy, what
potential impact could this have on their relationship with clients?
It could undermine the professionalism and trust in the caregiver-
client relationship.
