MANAGING AND USING INFORMATION
SYSTEMS EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS SOLUTIONS
GRADED A PLUS SYSTEMS ANALYSIS STUDY
PACKAGE
◉ Roles that managers fill, according to Mintzberg, include all of the
following except:
Answer: Disciplinarian
◉ Which of the following is not a Decisional role?
Answer: Spokesperson
◉ What skills would be required to be a visionary manager?
Answer: Flexibility and creativity
◉ Define Wisdom
Answer: knowledge infused with intuition and judgment that
facilitates the ability to make decisions
◉ Data is
,Answer: set of specific objective facts or observations
◉ true/false: Information systems (IS) managers should participate
in all of the important IS decisions, even if those decisions do not
impact the IS department.
Answer: True
◉ True/False Information for top management is usually based on a
long time horizon, with great detail and high structuredness.
Answer: False
◉ Pricing of things is most often based on _____ while pricing of
information goods is most often based on _____
Answer: cost, value
◉ If a manager exhibits creativity, curiosity, and confidence, we
would say that he or she supports the role of ______ very well.
Answer: visionary
◉ The Chief Technology Officer of Wal-Mart states that every
company is becoming a ______ company.
Answer: tech or technology
,◉ The "Managerial Levers" concept is useful for the following
reasons:
Answer: Management should not make a change unless they align
multiple issues, such as tasks, measures, values, incentives, etc.
◉ All of the following are likely causes of Kaiser Permanente's
difficulties before their new KPHealthConnect EXCEPT for:
Answer: The failure of automated systems
◉ A general manager should:
Answer: Understand the use and consequences of technologies
relevant to the business
◉ When a company's business strategy and technology strategy are
intertwined, this situation is known as _______.
Answer: Convergence
◉ Organizational, cultural, and control variables are considered the
________ used by decision makers to effect change in their
organization.
Answer: managerial levers
◉ The ____________ is a plan articulating where a business seeks to go
and how it expects to get there.
, Answer: business strategy
◉ Organizations seek to gain a competitive advantage by
differentiation, cost, or _________.
Answer: focus
◉ Google has disrupted a number of industries, particularly the
advertising and software industries. Google's ability to quickly and
aggressively provide new products and services is best described by:
Answer: The Hypercompetition Model
◉ Through the use of various technologies, a ski resort tracks the
slopes each customer skis and the times he or she skis them. Skiers
then have the ability to view this information online, and can choose
to seamlessly share their accomplishments on Facebook. In addition,
photographers positioned at the resort post pictures on Facebook
for the skier. This ski resort has worked hard to develop a strong:
Answer: Social business strategy
◉ The organizational strategy should ideally _____ the IS strategy.
Answer: complement
◉ The general manager for a retail clothing outlet was recently cited
as saying, "IT is the cornerstone of our company. All of our decisions
SYSTEMS EXAM SCRIPT 2026
COMPREHENSIVE QUESTIONS SOLUTIONS
GRADED A PLUS SYSTEMS ANALYSIS STUDY
PACKAGE
◉ Roles that managers fill, according to Mintzberg, include all of the
following except:
Answer: Disciplinarian
◉ Which of the following is not a Decisional role?
Answer: Spokesperson
◉ What skills would be required to be a visionary manager?
Answer: Flexibility and creativity
◉ Define Wisdom
Answer: knowledge infused with intuition and judgment that
facilitates the ability to make decisions
◉ Data is
,Answer: set of specific objective facts or observations
◉ true/false: Information systems (IS) managers should participate
in all of the important IS decisions, even if those decisions do not
impact the IS department.
Answer: True
◉ True/False Information for top management is usually based on a
long time horizon, with great detail and high structuredness.
Answer: False
◉ Pricing of things is most often based on _____ while pricing of
information goods is most often based on _____
Answer: cost, value
◉ If a manager exhibits creativity, curiosity, and confidence, we
would say that he or she supports the role of ______ very well.
Answer: visionary
◉ The Chief Technology Officer of Wal-Mart states that every
company is becoming a ______ company.
Answer: tech or technology
,◉ The "Managerial Levers" concept is useful for the following
reasons:
Answer: Management should not make a change unless they align
multiple issues, such as tasks, measures, values, incentives, etc.
◉ All of the following are likely causes of Kaiser Permanente's
difficulties before their new KPHealthConnect EXCEPT for:
Answer: The failure of automated systems
◉ A general manager should:
Answer: Understand the use and consequences of technologies
relevant to the business
◉ When a company's business strategy and technology strategy are
intertwined, this situation is known as _______.
Answer: Convergence
◉ Organizational, cultural, and control variables are considered the
________ used by decision makers to effect change in their
organization.
Answer: managerial levers
◉ The ____________ is a plan articulating where a business seeks to go
and how it expects to get there.
, Answer: business strategy
◉ Organizations seek to gain a competitive advantage by
differentiation, cost, or _________.
Answer: focus
◉ Google has disrupted a number of industries, particularly the
advertising and software industries. Google's ability to quickly and
aggressively provide new products and services is best described by:
Answer: The Hypercompetition Model
◉ Through the use of various technologies, a ski resort tracks the
slopes each customer skis and the times he or she skis them. Skiers
then have the ability to view this information online, and can choose
to seamlessly share their accomplishments on Facebook. In addition,
photographers positioned at the resort post pictures on Facebook
for the skier. This ski resort has worked hard to develop a strong:
Answer: Social business strategy
◉ The organizational strategy should ideally _____ the IS strategy.
Answer: complement
◉ The general manager for a retail clothing outlet was recently cited
as saying, "IT is the cornerstone of our company. All of our decisions
