Sir Certificate Module 3: Responsible Beverage Service
Exam with all Correct & 100% Verified Answers |Already
Graded A+
Why does the ambiance of the location you serve alcohol matter? ✔Correct Answer-The
ambience of the serving place will influence the customers with how responsibly they drink and
how they will act
What is the first step in demonstrating a professional environment? ✔Correct Answer-To
create and implement an Establishment Policy (the Policy)
What does the policy provide? ✔Correct Answer-The Policy provides licensees, managers and
staff with the procedures and practical tactics to be used in different alcohol-service situations.
What are some good things for your policy to cover? ✔Correct Answer-Ways to prevent
underage drinking, limiting alcohol promotion, promoting food with drinks, monitoring patrons
alcohol consumption, how to handle an intoxicated patron, how to keep a safe environment,
monitoring the door, how to train staff, set serving sizes, how to prevent drinks being spiked
What are some Guidelines to writing your policy? ✔Correct Answer-○ Prepare a list of all the
policies you think your establishment may need.
○ Write policies and procedures that are positive, simple and easy to follow.
○ Get staff input on policies on an ongoing basis.
○ Refer to your incident log to alert you to any areas that may need to be reviewed.
What steps should you take to make sure your policy is successful? ✔Correct Answer-Have It
Written down
Communicate it to staff
Is Understood by staff
Supported and enforced by management
What is the main goal of a Responsible Beverage Service (RBS) program? ✔Correct Answer-To
reduce alcohol related harms
, What is the second step in demonstrating a professional environment? ✔Correct Answer-
publicize and market the RBS program.
What is a good way to publicize the RBS program? ✔Correct Answer-Have it displayed either
on Menus, posters or table tent cards to let patrons know that your establishment won't serve
to the point of intoxication and instead offers refreshment alternatives, such as non-alcoholic
"breather rounds" or snacks.
What are some good ways to market the RBS program? ✔Correct Answer-Promote a
designated driver program (encourage someone in the group to not drink and be the driver,
maybe offer free or discounted food to help and make sure they are not drinking in an empty
stomach)
Encourage the use of transit and taxis
Anticipate special occasions and large groups
Use a Special Event Permit Kit
What is a Special Event Permit Kit? ✔Correct Answer-A kit that includes materials to help you
prevent alcohol-related incidents at your event and encourages people to use a designated
driver or other safe options to get home safely.
Why is it a good idea to watch the door of your establishment? ✔Correct Answer-So you can
prevent the entrance of
Intoxicated people
People who have been removed within the last 24 hours
Minors
Keep the establishment from getting overcrowded
Why is greeting and talking to the customers important? ✔Correct Answer-It allows you to
assess their behaviour and see how they act before drinking. It will help you understand where
there limit is.
What are some Tips for monitoring customers behaviour with your co-workers? ✔Correct
Answer-Participate in cross-training. (Know how to do other jobs to help your co-workers) know
what different problems could happen with different jobs
Exchange observations about customers to co-workers
Exam with all Correct & 100% Verified Answers |Already
Graded A+
Why does the ambiance of the location you serve alcohol matter? ✔Correct Answer-The
ambience of the serving place will influence the customers with how responsibly they drink and
how they will act
What is the first step in demonstrating a professional environment? ✔Correct Answer-To
create and implement an Establishment Policy (the Policy)
What does the policy provide? ✔Correct Answer-The Policy provides licensees, managers and
staff with the procedures and practical tactics to be used in different alcohol-service situations.
What are some good things for your policy to cover? ✔Correct Answer-Ways to prevent
underage drinking, limiting alcohol promotion, promoting food with drinks, monitoring patrons
alcohol consumption, how to handle an intoxicated patron, how to keep a safe environment,
monitoring the door, how to train staff, set serving sizes, how to prevent drinks being spiked
What are some Guidelines to writing your policy? ✔Correct Answer-○ Prepare a list of all the
policies you think your establishment may need.
○ Write policies and procedures that are positive, simple and easy to follow.
○ Get staff input on policies on an ongoing basis.
○ Refer to your incident log to alert you to any areas that may need to be reviewed.
What steps should you take to make sure your policy is successful? ✔Correct Answer-Have It
Written down
Communicate it to staff
Is Understood by staff
Supported and enforced by management
What is the main goal of a Responsible Beverage Service (RBS) program? ✔Correct Answer-To
reduce alcohol related harms
, What is the second step in demonstrating a professional environment? ✔Correct Answer-
publicize and market the RBS program.
What is a good way to publicize the RBS program? ✔Correct Answer-Have it displayed either
on Menus, posters or table tent cards to let patrons know that your establishment won't serve
to the point of intoxication and instead offers refreshment alternatives, such as non-alcoholic
"breather rounds" or snacks.
What are some good ways to market the RBS program? ✔Correct Answer-Promote a
designated driver program (encourage someone in the group to not drink and be the driver,
maybe offer free or discounted food to help and make sure they are not drinking in an empty
stomach)
Encourage the use of transit and taxis
Anticipate special occasions and large groups
Use a Special Event Permit Kit
What is a Special Event Permit Kit? ✔Correct Answer-A kit that includes materials to help you
prevent alcohol-related incidents at your event and encourages people to use a designated
driver or other safe options to get home safely.
Why is it a good idea to watch the door of your establishment? ✔Correct Answer-So you can
prevent the entrance of
Intoxicated people
People who have been removed within the last 24 hours
Minors
Keep the establishment from getting overcrowded
Why is greeting and talking to the customers important? ✔Correct Answer-It allows you to
assess their behaviour and see how they act before drinking. It will help you understand where
there limit is.
What are some Tips for monitoring customers behaviour with your co-workers? ✔Correct
Answer-Participate in cross-training. (Know how to do other jobs to help your co-workers) know
what different problems could happen with different jobs
Exchange observations about customers to co-workers
