MGT 291 Exam #1 Questions and Correct
Answers
What are the two primary outcomes of Organizational Behavior?
Job performance (how well employees do their job) and organizational commitment (whether
they remain with the company).
What are the methods of knowing in Organizational Behavior?
Experience, intuition, authority, and science.
What is the scientific method in the context of Organizational Behavior?
Theory → Hypotheses → Data → Verification.
What does correlation mean in research?
Correlation measures the relationship between two variables, with values indicating weak (.10),
moderate (.30), and strong (.50) correlations; however, correlation does not imply causation.
What is task performance?
Task performance refers to the execution of core job tasks, which can be routine (predictable
tasks), adaptive (responding to change), or creative (developing novel and useful ideas).
What is citizenship behavior?
Voluntary activities that improve workplace functioning, which can be categorized into
interpersonal (helping, courtesy, sportsmanship) and organizational behaviors (voice, civic
virtue, boosterism).
What are counterproductive behaviors?
, Actions that harm the organization, including property deviance, production deviance, political
deviance, and personal aggression.
What are the three types of organizational commitment?
Affective (want to stay), continuance (need to stay), and normative (ought to stay).
What is the erosion model in organizational commitment?
It suggests that employees with fewer connections are more likely to leave the organization.
What is the social influence model in organizational commitment?
It says that one employee's departure can trigger others to leave.
What are the ways employees can react to a negative work event?
Exit (quitting), voice (constructive suggestions), loyalty (waiting patiently), and neglect
(reducing effort/interest).
What are the types of withdrawal in response to job dissatisfaction?
Psychological withdrawal (neglect) and physical withdrawal (exit).
What is Value Percept Theory?
It states that dissatisfaction is calculated as (Vhave - Vwant) x (Vimportance).
What are the facets of job satisfaction?
Pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction, and
satisfaction with the work itself.
What are moods?
Answers
What are the two primary outcomes of Organizational Behavior?
Job performance (how well employees do their job) and organizational commitment (whether
they remain with the company).
What are the methods of knowing in Organizational Behavior?
Experience, intuition, authority, and science.
What is the scientific method in the context of Organizational Behavior?
Theory → Hypotheses → Data → Verification.
What does correlation mean in research?
Correlation measures the relationship between two variables, with values indicating weak (.10),
moderate (.30), and strong (.50) correlations; however, correlation does not imply causation.
What is task performance?
Task performance refers to the execution of core job tasks, which can be routine (predictable
tasks), adaptive (responding to change), or creative (developing novel and useful ideas).
What is citizenship behavior?
Voluntary activities that improve workplace functioning, which can be categorized into
interpersonal (helping, courtesy, sportsmanship) and organizational behaviors (voice, civic
virtue, boosterism).
What are counterproductive behaviors?
, Actions that harm the organization, including property deviance, production deviance, political
deviance, and personal aggression.
What are the three types of organizational commitment?
Affective (want to stay), continuance (need to stay), and normative (ought to stay).
What is the erosion model in organizational commitment?
It suggests that employees with fewer connections are more likely to leave the organization.
What is the social influence model in organizational commitment?
It says that one employee's departure can trigger others to leave.
What are the ways employees can react to a negative work event?
Exit (quitting), voice (constructive suggestions), loyalty (waiting patiently), and neglect
(reducing effort/interest).
What are the types of withdrawal in response to job dissatisfaction?
Psychological withdrawal (neglect) and physical withdrawal (exit).
What is Value Percept Theory?
It states that dissatisfaction is calculated as (Vhave - Vwant) x (Vimportance).
What are the facets of job satisfaction?
Pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction, and
satisfaction with the work itself.
What are moods?
