PN 1002 EXAM QUESTIONS WITH CORRECT
ANSWERS
active listening - CORRECT ANSWER✔✔-a technique that is used in
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counseling, training, and solving disputes or conflicts. It requires the
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listener to fully concentrate, understand, respond and then remember
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what is being said.
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- talk less
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- get rid of distraction
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- dont judge
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- look for key ideas
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- ask open ended questions
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When would active listening be effective? - CORRECT ANSWER✔✔-It
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helps you build connections. Active listening helps others feel
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comfortable sharing information with you. When you demonstrate your
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ability to sincerely listen to what others have to say, people will be more
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interested in communicating with you on a regular basis.
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Mutuality between nurse and client - CORRECT ANSWER✔✔-a nurse-
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client relationship is mutually beneficial for both nurse and client. It
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involves 'mutual trust, feeling comfort- able with, testing out, respecting
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|and being sensitive to each other'.
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, Conflict - CORRECT ANSWER✔✔-a serious disagreement or argument
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What to do in conflict ? - CORRECT ANSWER✔✔-Recognize conflict
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early. Recognizing the early warning signs of conflict is the first step
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toward resolution. ... | |
Be proactive. Address the issue of concern at an early stage. ...
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Actively listen. Focus your attention on the speaker. ...
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Remain calm. ... | |
Define the problem. ... | | |
Seek a solution.
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Appropriate conflict statements - CORRECT ANSWER✔✔-Use "I" | | | | | | |
statements Statements that begin with "I", "From my perspective", or
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"The way I see it..." make it clear that you are speaking for yourself. "I"
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statements focus on your experience, thoughts, feelings, reactions and
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decisions and not on any beliefs or judgments you may have made
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about the other person.
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termination of the nurse-client relationship - CORRECT ANSWER✔✔-
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occurs when the conclusion of the initial agreement is acknowledged;
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patient will participate in identifying the goals accomplished or the
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progress made towards goals; patient will verbalize feelings about the
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termination of the relationship. | | |
ANSWERS
active listening - CORRECT ANSWER✔✔-a technique that is used in
| | | | | | | | | |
counseling, training, and solving disputes or conflicts. It requires the
| | | | | | | | | |
listener to fully concentrate, understand, respond and then remember
| | | | | | | | |
what is being said.
| | |
- talk less
| |
- get rid of distraction
| | | | |
- dont judge
| | |
- look for key ideas
| | | |
- ask open ended questions
| | | |
When would active listening be effective? - CORRECT ANSWER✔✔-It
| | | | | | | | |
helps you build connections. Active listening helps others feel
| | | | | | | | |
comfortable sharing information with you. When you demonstrate your
| | | | | | | | |
ability to sincerely listen to what others have to say, people will be more
| | | | | | | | | | | | |
interested in communicating with you on a regular basis.
| | | | | | | | |
Mutuality between nurse and client - CORRECT ANSWER✔✔-a nurse-
| | | | | | | |
client relationship is mutually beneficial for both nurse and client. It
| | | | | | | | | | |
involves 'mutual trust, feeling comfort- able with, testing out, respecting
| | | | | | | | |
|and being sensitive to each other'.
| | | | |
, Conflict - CORRECT ANSWER✔✔-a serious disagreement or argument
| | | | | | |
What to do in conflict ? - CORRECT ANSWER✔✔-Recognize conflict
| | | | | | | | | |
early. Recognizing the early warning signs of conflict is the first step
| | | | | | | | | | | |
toward resolution. ... | |
Be proactive. Address the issue of concern at an early stage. ...
| | | | | | | | | | |
Actively listen. Focus your attention on the speaker. ...
| | | | | | | |
Remain calm. ... | |
Define the problem. ... | | |
Seek a solution.
| |
Appropriate conflict statements - CORRECT ANSWER✔✔-Use "I" | | | | | | |
statements Statements that begin with "I", "From my perspective", or
| | | | | | | | |
"The way I see it..." make it clear that you are speaking for yourself. "I"
| | | | | | | | | | | | | | | |
statements focus on your experience, thoughts, feelings, reactions and
| | | | | | | | |
decisions and not on any beliefs or judgments you may have made
| | | | | | | | | | | |
about the other person.
| | |
termination of the nurse-client relationship - CORRECT ANSWER✔✔-
| | | | | | |
occurs when the conclusion of the initial agreement is acknowledged;
| | | | | | | | | |
patient will participate in identifying the goals accomplished or the
| | | | | | | | | |
progress made towards goals; patient will verbalize feelings about the
| | | | | | | | | |
termination of the relationship. | | |
