FGCU CERTIFICATION EVALUATION
2026 PRACTICE SOLUTION TESTED.
⫸ Mintzberg's Managerial Roles. Ans- interpersonal, informational,
decisional
⫸ interpersonal roles. Ans- figurehead, leader, liaison
-interact with people inside and outside their work units
⫸ informational roles. Ans- monitor, disseminator, spokesperson
-receive and communicate information
⫸ decisional roles. Ans- entrepreneur, disturbance handler, resource
allocator, negotiator
-use information to make decisions to solve problems or take advantage
of opportunities
⫸ historical perspective. Ans- classical, behavioral, and quantitative
⫸ contemporary perspective. Ans- systems, contingency, and quality-
management
, ⫸ classical viewpoint. Ans- emphasis on ways to manage work more
efficiently
⫸ scientific management. Ans- emphasized the scientific study of work
methods to improve the productivity of individual workers
(Frederick W. Taylor)
⫸ principles of scientific management. Ans- 1. Scientifically study each
part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
⫸ time and motion studies. Ans- (Gilbreth) method to determine how
long it takes and the best way to perform a task
⫸ administrative management. Ans- Fayol & Weber
concerned with managing the total organization
⫸ bureaucracy. Ans- Weber believed it was a rational, efficient, ideal
organization based off principles of logic
2026 PRACTICE SOLUTION TESTED.
⫸ Mintzberg's Managerial Roles. Ans- interpersonal, informational,
decisional
⫸ interpersonal roles. Ans- figurehead, leader, liaison
-interact with people inside and outside their work units
⫸ informational roles. Ans- monitor, disseminator, spokesperson
-receive and communicate information
⫸ decisional roles. Ans- entrepreneur, disturbance handler, resource
allocator, negotiator
-use information to make decisions to solve problems or take advantage
of opportunities
⫸ historical perspective. Ans- classical, behavioral, and quantitative
⫸ contemporary perspective. Ans- systems, contingency, and quality-
management
, ⫸ classical viewpoint. Ans- emphasis on ways to manage work more
efficiently
⫸ scientific management. Ans- emphasized the scientific study of work
methods to improve the productivity of individual workers
(Frederick W. Taylor)
⫸ principles of scientific management. Ans- 1. Scientifically study each
part of the task
2. Carefully select workers with the right abilities
3. Give workers the training and incentives to do the task
4. Use scientific principles to plan the work methods
⫸ time and motion studies. Ans- (Gilbreth) method to determine how
long it takes and the best way to perform a task
⫸ administrative management. Ans- Fayol & Weber
concerned with managing the total organization
⫸ bureaucracy. Ans- Weber believed it was a rational, efficient, ideal
organization based off principles of logic
