APCO UPDATED COMPLETE QUESTIONS
AND ANSWERS PREMIUM REVIEW SHEET
●● T/F: Professionalism is defined by who you are, what you do, and
how others perceive you.
Answer: True
●● T/F: Ethics involves an individual's personal, professional, and
organization rules of conduct.
Answer: True
●● T/F: The three primary fields of public safety communications are
law enforcement communications, fire service communications, and
emergency management communications.
Answer: False
●● T/F: The term "vital statistics" defines the primary functions or tasks
of public safety communications systems.
Answer: True
●● T/F: Computer-Aided Dispatch (CAD) systems, maps, and the
Internet are examples of PSAP informational sources.
Answer: True
,●● T/F: A policy is a guide to action and a procedure is a guide to
thinking.
Answer: False
●● The operational relationship between telecommunicators,
supervisors, and managers is defined by the PSAP's?
Answer: Chain of Command
●● The vital services of a public safety communications system are to
provide the communications between the PSAP and?
Answer: The public, agency personnel, other agencies, and support
services
●● A process for supplying supplemental personnel, equipment, or other
resources to assist other agencies in time of need is referred to as?
Answer: Mutual Aid
●● T/F: Quality Assurance programs in the PSAP include actions taken
to ensure that standards and procedures are met and followed.
Answer: True
●● T/F: A question that can't be answered "yes" or "no" is referred to as
an open-ended question.
, Answer: True
●● T/F: Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls
for service.
Answer: False
●● T/F: Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active listening
technique of paraphrasing.
Answer: False
●● T/F: An observation is based on assumptions and an inference is
based on facts.
Answer: False
●● T/F: As part of customer service, callers expect to talk to a
professional, be treated with courtesy, and speak to a person that can
solve their problem.
Answer: True
●● The six components of the communications cycle are:
Answer: Sender, receiver, context, message, medium, and feedback.
AND ANSWERS PREMIUM REVIEW SHEET
●● T/F: Professionalism is defined by who you are, what you do, and
how others perceive you.
Answer: True
●● T/F: Ethics involves an individual's personal, professional, and
organization rules of conduct.
Answer: True
●● T/F: The three primary fields of public safety communications are
law enforcement communications, fire service communications, and
emergency management communications.
Answer: False
●● T/F: The term "vital statistics" defines the primary functions or tasks
of public safety communications systems.
Answer: True
●● T/F: Computer-Aided Dispatch (CAD) systems, maps, and the
Internet are examples of PSAP informational sources.
Answer: True
,●● T/F: A policy is a guide to action and a procedure is a guide to
thinking.
Answer: False
●● The operational relationship between telecommunicators,
supervisors, and managers is defined by the PSAP's?
Answer: Chain of Command
●● The vital services of a public safety communications system are to
provide the communications between the PSAP and?
Answer: The public, agency personnel, other agencies, and support
services
●● A process for supplying supplemental personnel, equipment, or other
resources to assist other agencies in time of need is referred to as?
Answer: Mutual Aid
●● T/F: Quality Assurance programs in the PSAP include actions taken
to ensure that standards and procedures are met and followed.
Answer: True
●● T/F: A question that can't be answered "yes" or "no" is referred to as
an open-ended question.
, Answer: True
●● T/F: Because the telecommunicator cannot see callers on the phone,
nonverbal communication plays no part in handling public safety calls
for service.
Answer: False
●● T/F: Repeating in a short declarative statement the emotions or
feelings the speaker is communicating is applying the active listening
technique of paraphrasing.
Answer: False
●● T/F: An observation is based on assumptions and an inference is
based on facts.
Answer: False
●● T/F: As part of customer service, callers expect to talk to a
professional, be treated with courtesy, and speak to a person that can
solve their problem.
Answer: True
●● The six components of the communications cycle are:
Answer: Sender, receiver, context, message, medium, and feedback.
