APCO FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED STUDY SHEET
●● Shift
Answer: Group of individuals assigned to the same work schedule for
any given period of time and supervised by the same Supervisor or
group of Supervisors
●● Officer in Command of a shift
Answer: Supervisor is responsible for overseeing the operations of that
shift including all personnel issues such as staffing, scheduling and
disciplinary actions and all operational issues such as incident
management, equipment performance and resource allocation
●● Working Supervisor
Answer: Supervisor performs the same function as that of
telecommunicator while simultaneously serving as Supervisor by
receiving and dispatching calls for service
●● Chain-of-command
Answer: Organizational structure of agency
●● Purpose of Chain-of-Command
, Answer: Defines the relationship between frontline Telecomunicators,
Supervisors and Managers and provides guidance for personnel in
requests for information, routing of complaints or issues, and emergency
notifications
●● Tips to assist Supervisors in addressing challenges of transitioning
Answer: 1. Recognize themselves as management or as the bridge
between management and frontline Telecommunicators
2. Familiarize themselves with their new duties and responsibilities
3. Remember the strengths brought to the position
4. Be clear with subordinates about how they expect relationships to
change or remain the same, and the behavior they expect from the
employee
●● Lessening resentment towards corrective actions
Answer: 1. Sincere
2. Honest
3. Consistent
●● Facilitator vs Autocrat
Answer: One who helps employees do their jobs rather than as one who
dictates how employees should act
●● Reflection of Supervisor's actions
ANSWERS ALREADY PASSED STUDY SHEET
●● Shift
Answer: Group of individuals assigned to the same work schedule for
any given period of time and supervised by the same Supervisor or
group of Supervisors
●● Officer in Command of a shift
Answer: Supervisor is responsible for overseeing the operations of that
shift including all personnel issues such as staffing, scheduling and
disciplinary actions and all operational issues such as incident
management, equipment performance and resource allocation
●● Working Supervisor
Answer: Supervisor performs the same function as that of
telecommunicator while simultaneously serving as Supervisor by
receiving and dispatching calls for service
●● Chain-of-command
Answer: Organizational structure of agency
●● Purpose of Chain-of-Command
, Answer: Defines the relationship between frontline Telecomunicators,
Supervisors and Managers and provides guidance for personnel in
requests for information, routing of complaints or issues, and emergency
notifications
●● Tips to assist Supervisors in addressing challenges of transitioning
Answer: 1. Recognize themselves as management or as the bridge
between management and frontline Telecommunicators
2. Familiarize themselves with their new duties and responsibilities
3. Remember the strengths brought to the position
4. Be clear with subordinates about how they expect relationships to
change or remain the same, and the behavior they expect from the
employee
●● Lessening resentment towards corrective actions
Answer: 1. Sincere
2. Honest
3. Consistent
●● Facilitator vs Autocrat
Answer: One who helps employees do their jobs rather than as one who
dictates how employees should act
●● Reflection of Supervisor's actions
