SALESFORCE ADMIN CERTIFICATION
FINAL PAPER SOLVED QUESTIONS WITH
FULL PRACTICE SOLUTION
●● Permission Set
Answer: A collection of settings and permissions that give users access
to various tools and functions. The settings and permissions in
permission sets are also found in profiles, but permission sets extend
users' functional access without changing their profiles
●● Profile
Answer: Defines how users access objects and data and what they can
do within the application When you create users, each one gets a profile.
●● 2 reasons you can't deactivate a user
Answer: User is a recipient of workflow email, user is a customer
community administrator
●● Admin can't change Created Date field- why?
Answer: It's a system audit field and can't be changed without logging a
case
●● Need to store CC account numbers. 2 ways to enhance security
, Answer: Create encrypted text field. Update field level security settings
●● What feature allows same picklist fields for different teams?
Answer: Record Types
●● What should you update to support different stage values for
opportunities?
Answer: Sales processes
●● Too many record types for all profiles- need to bypass choosing a
record type every time
Answer: User updates default record type in My Settings / Remove
record types from users' profiles
●● Customer support wants a different page layout for closing cases
Answer: New page layout called Case Close Page Layout
●● What is a formula field
Answer: Read only field showing a value computed by an admin-
defined formula: Number, currency, percent, date, date-time, checkbox,
text
●● What is a custom object
FINAL PAPER SOLVED QUESTIONS WITH
FULL PRACTICE SOLUTION
●● Permission Set
Answer: A collection of settings and permissions that give users access
to various tools and functions. The settings and permissions in
permission sets are also found in profiles, but permission sets extend
users' functional access without changing their profiles
●● Profile
Answer: Defines how users access objects and data and what they can
do within the application When you create users, each one gets a profile.
●● 2 reasons you can't deactivate a user
Answer: User is a recipient of workflow email, user is a customer
community administrator
●● Admin can't change Created Date field- why?
Answer: It's a system audit field and can't be changed without logging a
case
●● Need to store CC account numbers. 2 ways to enhance security
, Answer: Create encrypted text field. Update field level security settings
●● What feature allows same picklist fields for different teams?
Answer: Record Types
●● What should you update to support different stage values for
opportunities?
Answer: Sales processes
●● Too many record types for all profiles- need to bypass choosing a
record type every time
Answer: User updates default record type in My Settings / Remove
record types from users' profiles
●● Customer support wants a different page layout for closing cases
Answer: New page layout called Case Close Page Layout
●● What is a formula field
Answer: Read only field showing a value computed by an admin-
defined formula: Number, currency, percent, date, date-time, checkbox,
text
●● What is a custom object
