WGU | C954
OBJECTIVE ASSESSMENT - EXAM
WGU C954 Information Technology
Management Newly Updated OA Exam Set
5 Parts 1, 2 & 3 Questions & Answers
(Verified Answers), 100% Guaranteed Pass
|| Complete A+ Guide
Information Technology Management
100 100%
QUESTIONS VERIFIED ANSWERS EDITION
TOPICS COVERED
IT Governance Frameworks & COBIT Change Management & Stakeholder Engagement
Strategic IT Planning & Alignment ITIL Service Operations & Incident Management
Project Management Lifecycle & Agile Cybersecurity Risk Assessment & Controls
COVER PAGE - 1
,| WGU C954 Information Technology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100%
Q1 Question 1 of 100
A mid-sized healthcare organization is adopting a new electronic health record system. The CIO
wants to ensure IT investments align with business objectives and regulatory requirements.
Which governance framework best supports this alignment while providing structured
controls?
A. COBIT
B. Scrum
C. Six Sigma
D. ITIL
Correct Answer: A
Rationale:
COBIT is specifically designed for IT governance and management, focusing on aligning IT with business goals and
managing risk and compliance. Scrum is an agile framework for software development, Six Sigma is a process
improvement methodology, and ITIL focuses on IT service management rather than governance alignment.
Q2 Question 2 of 100
A retail company's board of directors asks the IT director to present a three-year technology
roadmap that supports the company's expansion into e-commerce. Which document should the
IT director prepare first?
A. IT Strategic Plan
B. Disaster Recovery Plan
C. Service Level Agreement
D. Incident Response Plan
Correct Answer: A
Rationale:
An IT Strategic Plan outlines long-term technology goals and initiatives aligned with business objectives, which is
exactly what the board needs for e-commerce expansion. A Disaster Recovery Plan addresses business continuity, an
SLA defines service expectations, and an Incident Response Plan handles security events.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
, ...continued from Section 1 | IT Strategy and Governance
Q3 Question 3 of 100
During a quarterly review, the IT steering committee discovers that several IT projects are
significantly over budget and behind schedule. The committee wants to implement a
governance mechanism to prevent this in the future. Which mechanism is most appropriate?
A. Portfolio management with regular stage-gate reviews
B. Increasing the IT budget by 20%
C. Switching all projects to waterfall methodology
D. Eliminating the project management office
Correct Answer: A
Rationale:
Portfolio management with stage-gate reviews provides structured oversight, allowing the steering committee to
evaluate project health, reallocate resources, and terminate underperforming projects early. Simply increasing budgets
does not address root causes, and eliminating the PMO would reduce oversight.
Q4 Question 4 of 100
A financial services firm must comply with Sarbanes-Oxley (SOX) requirements for IT controls
over financial reporting. Which governance activity is most critical for SOX compliance?
A. Establishing and documenting IT general controls
B. Implementing a bring-your-own-device policy
C. Migrating to cloud-based email
D. Adopting agile software development practices
Correct Answer: A
Rationale:
SOX compliance requires robust IT general controls (ITGCs) including access controls, change management, and
computer operations to ensure the integrity of financial data. BYOD policies, cloud migration, and agile practices are
not directly related to SOX financial reporting requirements.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
, ...continued from Section 1 | IT Strategy and Governance
Q5 Question 5 of 100
A manufacturing company wants to measure how effectively its IT department supports
business operations. Which balanced scorecard perspective would best capture this?
A. Internal Business Processes
B. Financial
C. Customer
D. Learning and Growth
Correct Answer: A
Rationale:
The Internal Business Processes perspective of the balanced scorecard evaluates operational efficiency and
effectiveness, making it ideal for measuring IT's support of business operations. The Financial perspective focuses on
cost and ROI, Customer on satisfaction, and Learning and Growth on innovation and skills.
Q6 Question 6 of 100
The CEO of a logistics company asks the CIO to justify a proposed $2 million investment in a
new warehouse management system. Which analysis should the CIO present to demonstrate
long-term value?
A. Total Cost of Ownership (TCO) analysis
B. A penetration test report
C. An employee satisfaction survey
D. A network topology diagram
Correct Answer: A
Rationale:
Total Cost of Ownership (TCO) analysis includes all direct and indirect costs over the system's lifecycle, providing a
comprehensive financial justification for the investment. Penetration tests assess security, satisfaction surveys
measure morale, and network diagrams show infrastructure layout.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
OBJECTIVE ASSESSMENT - EXAM
WGU C954 Information Technology
Management Newly Updated OA Exam Set
5 Parts 1, 2 & 3 Questions & Answers
(Verified Answers), 100% Guaranteed Pass
|| Complete A+ Guide
Information Technology Management
100 100%
QUESTIONS VERIFIED ANSWERS EDITION
TOPICS COVERED
IT Governance Frameworks & COBIT Change Management & Stakeholder Engagement
Strategic IT Planning & Alignment ITIL Service Operations & Incident Management
Project Management Lifecycle & Agile Cybersecurity Risk Assessment & Controls
COVER PAGE - 1
,| WGU C954 Information Technology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100%
Q1 Question 1 of 100
A mid-sized healthcare organization is adopting a new electronic health record system. The CIO
wants to ensure IT investments align with business objectives and regulatory requirements.
Which governance framework best supports this alignment while providing structured
controls?
A. COBIT
B. Scrum
C. Six Sigma
D. ITIL
Correct Answer: A
Rationale:
COBIT is specifically designed for IT governance and management, focusing on aligning IT with business goals and
managing risk and compliance. Scrum is an agile framework for software development, Six Sigma is a process
improvement methodology, and ITIL focuses on IT service management rather than governance alignment.
Q2 Question 2 of 100
A retail company's board of directors asks the IT director to present a three-year technology
roadmap that supports the company's expansion into e-commerce. Which document should the
IT director prepare first?
A. IT Strategic Plan
B. Disaster Recovery Plan
C. Service Level Agreement
D. Incident Response Plan
Correct Answer: A
Rationale:
An IT Strategic Plan outlines long-term technology goals and initiatives aligned with business objectives, which is
exactly what the board needs for e-commerce expansion. A Disaster Recovery Plan addresses business continuity, an
SLA defines service expectations, and an Incident Response Plan handles security events.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
, ...continued from Section 1 | IT Strategy and Governance
Q3 Question 3 of 100
During a quarterly review, the IT steering committee discovers that several IT projects are
significantly over budget and behind schedule. The committee wants to implement a
governance mechanism to prevent this in the future. Which mechanism is most appropriate?
A. Portfolio management with regular stage-gate reviews
B. Increasing the IT budget by 20%
C. Switching all projects to waterfall methodology
D. Eliminating the project management office
Correct Answer: A
Rationale:
Portfolio management with stage-gate reviews provides structured oversight, allowing the steering committee to
evaluate project health, reallocate resources, and terminate underperforming projects early. Simply increasing budgets
does not address root causes, and eliminating the PMO would reduce oversight.
Q4 Question 4 of 100
A financial services firm must comply with Sarbanes-Oxley (SOX) requirements for IT controls
over financial reporting. Which governance activity is most critical for SOX compliance?
A. Establishing and documenting IT general controls
B. Implementing a bring-your-own-device policy
C. Migrating to cloud-based email
D. Adopting agile software development practices
Correct Answer: A
Rationale:
SOX compliance requires robust IT general controls (ITGCs) including access controls, change management, and
computer operations to ensure the integrity of financial data. BYOD policies, cloud migration, and agile practices are
not directly related to SOX financial reporting requirements.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
, ...continued from Section 1 | IT Strategy and Governance
Q5 Question 5 of 100
A manufacturing company wants to measure how effectively its IT department supports
business operations. Which balanced scorecard perspective would best capture this?
A. Internal Business Processes
B. Financial
C. Customer
D. Learning and Growth
Correct Answer: A
Rationale:
The Internal Business Processes perspective of the balanced scorecard evaluates operational efficiency and
effectiveness, making it ideal for measuring IT's support of business operations. The Financial perspective focuses on
cost and ROI, Customer on satisfaction, and Learning and Growth on innovation and skills.
Q6 Question 6 of 100
The CEO of a logistics company asks the CIO to justify a proposed $2 million investment in a
new warehouse management system. Which analysis should the CIO present to demonstrate
long-term value?
A. Total Cost of Ownership (TCO) analysis
B. A penetration test report
C. An employee satisfaction survey
D. A network topology diagram
Correct Answer: A
Rationale:
Total Cost of Ownership (TCO) analysis includes all direct and indirect costs over the system's lifecycle, providing a
comprehensive financial justification for the investment. Penetration tests assess security, satisfaction surveys
measure morale, and network diagrams show infrastructure layout.
ology Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026/2027 | Pass
