HOSPITALITY MANAGEMENT
HOUSEKEEPING OPERATIONS AND
QUALITY CONTROL
◉ concierge
Answer: a hotel staff member who helps guest make arrangements
for transportation, resturaunt reservations, event reservations, and
entertainment tickets, and advises guest about activities in the area.
◉ consolidator
Answer: an agent who buys unsold products in bulk from suppliers
and resells the products at a discount to intermediaries or to
consumers.
◉ consumer show
Answer: a single- or multi-day exhibition held at a convention or
civic center arena.
◉ convention and visitors bureau (CVB)
Answer: an organization that works with meeting planners to
provide tourist information services to business and leisure
travelers
,◉ core product
Answer: the main product that the customer is buying
◉ cost-plus pricing
Answer: pricing products by calculating all costs and expenses and
adding desired profit
◉ cross-selling
Answer: the method of selling the customer additional related
products tied to one name
◉ customer loyalty
Answer: the customer's faithfulness to a business and its product,
demonstrated by the customer purchasing the product again
◉ customer satisfaction
Answer: a positive feeling or reaction customers have when a
buisness or product meets their needs
◉ customized tour
Answer: a tour that is more expensive than a package tour and is
designed specifically for an individual tourist.
, ◉ demand
Answer: the amount or quanity of goods and services that
consumers are willing to buy at various prices
◉ demographics
Answer: Statistics that describe a population in terms of personal
characteristics, such as age, gender, income, ethinicity, or education
◉ dependables
Answer: travelers who prefer familiarity and creature comforts and
seldom try anything new or different
◉ destination marketing
Answer: the process of developing, promoting, and distributing
specefic locations to satisfy travelers and maintain appeal as long as
possible
◉ destination resort
Answer: a resort property in a specefic location with a concentration
of recources or facilities
◉ destination
Answer: the final stop of a journey, or the goal for travelers
HOUSEKEEPING OPERATIONS AND
QUALITY CONTROL
◉ concierge
Answer: a hotel staff member who helps guest make arrangements
for transportation, resturaunt reservations, event reservations, and
entertainment tickets, and advises guest about activities in the area.
◉ consolidator
Answer: an agent who buys unsold products in bulk from suppliers
and resells the products at a discount to intermediaries or to
consumers.
◉ consumer show
Answer: a single- or multi-day exhibition held at a convention or
civic center arena.
◉ convention and visitors bureau (CVB)
Answer: an organization that works with meeting planners to
provide tourist information services to business and leisure
travelers
,◉ core product
Answer: the main product that the customer is buying
◉ cost-plus pricing
Answer: pricing products by calculating all costs and expenses and
adding desired profit
◉ cross-selling
Answer: the method of selling the customer additional related
products tied to one name
◉ customer loyalty
Answer: the customer's faithfulness to a business and its product,
demonstrated by the customer purchasing the product again
◉ customer satisfaction
Answer: a positive feeling or reaction customers have when a
buisness or product meets their needs
◉ customized tour
Answer: a tour that is more expensive than a package tour and is
designed specifically for an individual tourist.
, ◉ demand
Answer: the amount or quanity of goods and services that
consumers are willing to buy at various prices
◉ demographics
Answer: Statistics that describe a population in terms of personal
characteristics, such as age, gender, income, ethinicity, or education
◉ dependables
Answer: travelers who prefer familiarity and creature comforts and
seldom try anything new or different
◉ destination marketing
Answer: the process of developing, promoting, and distributing
specefic locations to satisfy travelers and maintain appeal as long as
possible
◉ destination resort
Answer: a resort property in a specefic location with a concentration
of recources or facilities
◉ destination
Answer: the final stop of a journey, or the goal for travelers
