USPS EXAM 421
# Term Definition
1 What is the Acronym for POS Point Of Service
2 Form 3533 Is Used for Refunds
3 Label 200 Is used for Registered Mail
4 Form 3849 Is Used for Delivery Notice Notice left if unable
to complete delivery. 5 Days Later the customer
should get a 2nd notice. 10 Days later if the
customer does not claim it will go back to
sender. There is a 15 day max for holding mail.
5 Form 3854 This is the manifold registry dispatch book. It is
used for accepting registered mail. When
accepted you must round date stamp.
6 Form 3811 and 3811 A 3811 Is Used for Return Receipt. 3811 A is
"Return Receipt after mailing".
7 Form 153 Is Used for Signature
8 Form 6401 Is Used for Stolen Money Orders
9 Form 1093 Is Used for PO Boxes
10 Form 17 Is Used for Stamps
11 What is form 1412 and what are 1412 Is Used for Daily Financial Report The
the three main parts three main parts are: Returns, Disbursments,
and Stamp Accountability
12 Form 2976 Is Used for customs declaration. 2976 A is used
for customs declaration of 16 ounces or more
and a value of over $400.
,USPS EXAM 421
# Term Definition
13 24 Hour Clock An end to end process to ensure mail is
collected, distributed, and delivered.
14 What are the Eight key indicators 1. All carriers back by 6pm 2. Cancel 80% of
of the 24 hour clock in collection mail by 8pm 3. Process outgoing
secondary mail by 11pm 4. Process outgoing
secondary sort mail by midnight. 5. Assign
commercial AIR/FEDX outgoing mail by 2:30am
6. Process all DPS 2nd pass mail by 7am 7.
Dispatch mail on time from plants to delivery
units between the hours of 4am -9am.
15 What is Shipping Services and list Are those in which the postal service is
its types ? competitive with other delivery companies
which include the following: 1. Priority Mail
Express 2. Priority Mail 3. Standard Post 4.
Parcel Return services 5. International mail
16 What is Mailing Services and list Are those which are market dominant with no
its types ? competition in the market place which include
the following: 1. First Class 2. Periodicals 3.
Standard Mail 4. Package Services Mail –
Standard Post, Media Mail, & library Mail. 5.
Extra Services
17 What are other services USPS 1. Self Service Kiosks 2. Stamps By Mail 3.Phone
Offers ? 4. Fax 5. Forever Stamps 6. Semi Postal Stamps
18 What is the acronym for APO ? Army Post Offices
19 What is the Acronym for FPO ? Fleet Post Offices
20 What is Parcel Select ? Bulk Mail that usually handled at the
distribution centers.
21 What is First Mile The most retail collection outlets
22 What is Last Mile ? The most door to door delivery service points
23 What is the PostalBulletin ? 1. Provides BIweekly updates 2. Reports missing
lost or stolen money orders. 3. Contains BSA
Updates 4. Provides updates to Postal Service
policies and procedures .
, USPS EXAM 421
# Term Definition
24 What is the Acronym for DMM ? Domestic Mail Manual which is for the United
States, united nations, APO, & FPO.
25 What is the Acronym or IMM ? International Mail Manual which is for outside
of the united states.
26 What is the Acronym for ASM ? Administrative Support Manual which is for
Administration and Support.
27 What is the Acronym POM ? Postal Operations Manual which is for
Operational Functions.
28 What is the Acronym E.L.M ? Employee Labor Relations which is for
Personnel Policies Governing Employees.
29 CigaretteTrafficking (PACT) ACT 1. Can only be mailed express overnight. 2 Days
2009 max. 2. Has to be 21 to send and receive. 3. No
more than 10 shipments in any 30 day period. 4.
Weigh 10 oz. or less. 5. Signature required. 6.
You can send to Military. 7. Cannot send
International.
30 Cigar Trafficking No signature or ID required
31 The Decal DDD1 Mail pcs more than 13 oz bearing only stamps
must be taken to retail counter.
32 The USPS is not permitted to ship Alcohol
the following items
33 What is Hazmat Materials Materials containing chemical or infectious bio
substances that may pose a risk to health or
safety. 1. flammable 2. combustible 3. corrosive
4. reactive 5. toxic 6. biological
34 What is Label 127 Surface Transportation Only · Do Not Fly
Hazardous Material
35 What is Adult Signature Anyone in the households that is 21 or older
36 What is Restricted Delivery Must be shipped at a specific address and can
only be signed by a specific
# Term Definition
1 What is the Acronym for POS Point Of Service
2 Form 3533 Is Used for Refunds
3 Label 200 Is used for Registered Mail
4 Form 3849 Is Used for Delivery Notice Notice left if unable
to complete delivery. 5 Days Later the customer
should get a 2nd notice. 10 Days later if the
customer does not claim it will go back to
sender. There is a 15 day max for holding mail.
5 Form 3854 This is the manifold registry dispatch book. It is
used for accepting registered mail. When
accepted you must round date stamp.
6 Form 3811 and 3811 A 3811 Is Used for Return Receipt. 3811 A is
"Return Receipt after mailing".
7 Form 153 Is Used for Signature
8 Form 6401 Is Used for Stolen Money Orders
9 Form 1093 Is Used for PO Boxes
10 Form 17 Is Used for Stamps
11 What is form 1412 and what are 1412 Is Used for Daily Financial Report The
the three main parts three main parts are: Returns, Disbursments,
and Stamp Accountability
12 Form 2976 Is Used for customs declaration. 2976 A is used
for customs declaration of 16 ounces or more
and a value of over $400.
,USPS EXAM 421
# Term Definition
13 24 Hour Clock An end to end process to ensure mail is
collected, distributed, and delivered.
14 What are the Eight key indicators 1. All carriers back by 6pm 2. Cancel 80% of
of the 24 hour clock in collection mail by 8pm 3. Process outgoing
secondary mail by 11pm 4. Process outgoing
secondary sort mail by midnight. 5. Assign
commercial AIR/FEDX outgoing mail by 2:30am
6. Process all DPS 2nd pass mail by 7am 7.
Dispatch mail on time from plants to delivery
units between the hours of 4am -9am.
15 What is Shipping Services and list Are those in which the postal service is
its types ? competitive with other delivery companies
which include the following: 1. Priority Mail
Express 2. Priority Mail 3. Standard Post 4.
Parcel Return services 5. International mail
16 What is Mailing Services and list Are those which are market dominant with no
its types ? competition in the market place which include
the following: 1. First Class 2. Periodicals 3.
Standard Mail 4. Package Services Mail –
Standard Post, Media Mail, & library Mail. 5.
Extra Services
17 What are other services USPS 1. Self Service Kiosks 2. Stamps By Mail 3.Phone
Offers ? 4. Fax 5. Forever Stamps 6. Semi Postal Stamps
18 What is the acronym for APO ? Army Post Offices
19 What is the Acronym for FPO ? Fleet Post Offices
20 What is Parcel Select ? Bulk Mail that usually handled at the
distribution centers.
21 What is First Mile The most retail collection outlets
22 What is Last Mile ? The most door to door delivery service points
23 What is the PostalBulletin ? 1. Provides BIweekly updates 2. Reports missing
lost or stolen money orders. 3. Contains BSA
Updates 4. Provides updates to Postal Service
policies and procedures .
, USPS EXAM 421
# Term Definition
24 What is the Acronym for DMM ? Domestic Mail Manual which is for the United
States, united nations, APO, & FPO.
25 What is the Acronym or IMM ? International Mail Manual which is for outside
of the united states.
26 What is the Acronym for ASM ? Administrative Support Manual which is for
Administration and Support.
27 What is the Acronym POM ? Postal Operations Manual which is for
Operational Functions.
28 What is the Acronym E.L.M ? Employee Labor Relations which is for
Personnel Policies Governing Employees.
29 CigaretteTrafficking (PACT) ACT 1. Can only be mailed express overnight. 2 Days
2009 max. 2. Has to be 21 to send and receive. 3. No
more than 10 shipments in any 30 day period. 4.
Weigh 10 oz. or less. 5. Signature required. 6.
You can send to Military. 7. Cannot send
International.
30 Cigar Trafficking No signature or ID required
31 The Decal DDD1 Mail pcs more than 13 oz bearing only stamps
must be taken to retail counter.
32 The USPS is not permitted to ship Alcohol
the following items
33 What is Hazmat Materials Materials containing chemical or infectious bio
substances that may pose a risk to health or
safety. 1. flammable 2. combustible 3. corrosive
4. reactive 5. toxic 6. biological
34 What is Label 127 Surface Transportation Only · Do Not Fly
Hazardous Material
35 What is Adult Signature Anyone in the households that is 21 or older
36 What is Restricted Delivery Must be shipped at a specific address and can
only be signed by a specific
