FACHE ACHE BOG Exam with Questions and Answers

FACHE ACHE BOG Exam with Questions and Answers In a large hospital, a nurse manager notices that medication errors increase after implementing a new electronic health record system. Staff report confusion and reluctance to ask questions during shift handovers. Which communication strategy is most effective for the leader to address this issue? a) Issue a memo reminding staff to be more careful and follow protocols strictly b) Implement structured handoff communication using SBAR and encourage open feedback sessions c) Reduce staff autonomy to minimize variability in communication d) Replace the electronic system immediately to eliminate resistance Correct Answer b Rationale Structured communication tools like SBAR (Situation, Background, Assessment, Recommendation) improve clarity, reduce ambiguity, and support safe handoffs. Encouraging feedback addresses psychological safety, which is essential for reducing errors during system transitions.