LSU ISDS 3115: CH. 1 TEST BANK QUESTIONS
WITH COMPLETE ANSWERS
True/False: Some of the operations-related activities of Hard Rock Café include
designing meals and analyzing them for ingredient cost and labor requirements.
- ANSWER True
True/False: The production process at Hard Rock Café is limited to meal
preparation and serving customers. - ANSWER False
True/False: All organizations, including service firms such as banks and
hospitals, have a production function. - ANSWER True
True/False: Operations management is the set of activities that create value in
the form of goods and services by transforming inputs into outputs. - ANSWER
True
True/False: An example of a "hidden" production function is money transfers at
banks. - ANSWER True
True/False: One reason to study operations management is to learn how people
organize themselves for productive enterprise. - ANSWER True
True/False: The operations manager performs the management activities of
planning, organizing, staffing, leading, and controlling of the OM function. -
ANSWER True
True/False: "How much inventory of this item should we have?" is within the
critical decision area of managing quality. - ANSWER False
True/False: In order to have a career in operations management, one must have
a degree in statistics or quantitative methods. - ANSWER False
True/False: Henry Ford is known as the Father of Scientific Management. -
ANSWER False
True/False: Shewhart's contributions to operations management came during
the Scientific Management Era. - ANSWER False
True/False: Students wanting to pursue a career in operations management will
find multidisciplinary knowledge beneficial. - ANSWER True
, True/False: Customer interaction is often high for manufacturing processes, but
low for services. - ANSWER False
True/False: Productivity is more difficult to improve in the service sector. -
ANSWER True
True/False: Manufacturing now constitutes the largest economic sector in
postindustrial societies. - ANSWER False
True/False: In the past half-century, the number of people employed in
manufacturing has more or less held steady, but each manufacturing employee
is manufacturing about 20 times as much. - ANSWER True
True/False: A knowledge society is one that has migrated from work based on
knowledge to one based on manual work. - ANSWER False
True/False: Productivity is the total value of all inputs to the transformation
process divided by the total value of the outputs produced. - ANSWER False
True/False: Measuring the impact of a capital acquisition on productivity is an
example of multi-factor productivity. - ANSWER False
True/False: Ethical and social dilemmas arise because stakeholders of a
business have conflicting perspectives. - ANSWER True
At Hard Rock Café, tasks that reflect operations or operations management
include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - ANSWER e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - ANSWER d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
WITH COMPLETE ANSWERS
True/False: Some of the operations-related activities of Hard Rock Café include
designing meals and analyzing them for ingredient cost and labor requirements.
- ANSWER True
True/False: The production process at Hard Rock Café is limited to meal
preparation and serving customers. - ANSWER False
True/False: All organizations, including service firms such as banks and
hospitals, have a production function. - ANSWER True
True/False: Operations management is the set of activities that create value in
the form of goods and services by transforming inputs into outputs. - ANSWER
True
True/False: An example of a "hidden" production function is money transfers at
banks. - ANSWER True
True/False: One reason to study operations management is to learn how people
organize themselves for productive enterprise. - ANSWER True
True/False: The operations manager performs the management activities of
planning, organizing, staffing, leading, and controlling of the OM function. -
ANSWER True
True/False: "How much inventory of this item should we have?" is within the
critical decision area of managing quality. - ANSWER False
True/False: In order to have a career in operations management, one must have
a degree in statistics or quantitative methods. - ANSWER False
True/False: Henry Ford is known as the Father of Scientific Management. -
ANSWER False
True/False: Shewhart's contributions to operations management came during
the Scientific Management Era. - ANSWER False
True/False: Students wanting to pursue a career in operations management will
find multidisciplinary knowledge beneficial. - ANSWER True
, True/False: Customer interaction is often high for manufacturing processes, but
low for services. - ANSWER False
True/False: Productivity is more difficult to improve in the service sector. -
ANSWER True
True/False: Manufacturing now constitutes the largest economic sector in
postindustrial societies. - ANSWER False
True/False: In the past half-century, the number of people employed in
manufacturing has more or less held steady, but each manufacturing employee
is manufacturing about 20 times as much. - ANSWER True
True/False: A knowledge society is one that has migrated from work based on
knowledge to one based on manual work. - ANSWER False
True/False: Productivity is the total value of all inputs to the transformation
process divided by the total value of the outputs produced. - ANSWER False
True/False: Measuring the impact of a capital acquisition on productivity is an
example of multi-factor productivity. - ANSWER False
True/False: Ethical and social dilemmas arise because stakeholders of a
business have conflicting perspectives. - ANSWER True
At Hard Rock Café, tasks that reflect operations or operations management
include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - ANSWER e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - ANSWER d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
