MSIS 3223 MAIN 2026 EXAMS MANUAL QUESTIONS AND
ANSWERS SURE A+
✔✔d - ✔✔The quality tool that plots the number of quality problems over time is the:
A) Pareto diagram.
B) cause-and-effect diagram.
C) fishbone diagram.
D) run chart.
E) control chart.
✔✔b - ✔✔The term "continuous improvement" is most closely associated with:
A) quality at the source.
B) total quality management.
C) Baldrige core values and concepts.
D) six sigma philosophy.
✔✔d - ✔✔Which of the following quality gurus primarily viewed quality as a "fitness for
use" issue?
A) Deming
B) Ishikawa
C) Baldrige
D) Juran
✔✔b - ✔✔A diagram that arranges quality problems from highest to lowest frequency of
occurrence is a:
A) control limit.
B) Pareto chart.
C) Deming diagram.
D) Ishikawa diagram.
✔✔c - ✔✔Identifying an organization that excels at some process, then observing that
organization in order to learn how to improve, is known as:
A) quality control.
B) SWOT.
C) benchmarking.
D) competitive analysis.
E) quality function deployment.
✔✔b - ✔✔In statistical process control, attributes are characteristics that can be:
A) measured.
B) counted.
C) observed.
D) replicated.
, ✔✔e - ✔✔Narrowing control limits from 3s to 2s will increase the probability of making
a(n) __________ error.
A) Type I
B) alpha
C) Type III
D) beta
E) Type II
✔✔d - ✔✔The __________ the sample size, the __________ the sampling distribution.
A) smaller; more accurate
B) larger; more accurate
C) smaller; less variable
D) larger; less variable
✔✔e - ✔✔How many A/B median runs are there in the following data: 3 5 4 8 7 6 4 3 2
9
A) 2
B) 3
C) 4
D) 5
E) 6
✔✔c - ✔✔How many up/down runs are there in the following data: 5 2 3 5 4 3 2 1 2 4
A) 2
B) 3
C) 4
D) 5
E) 6
✔✔b - ✔✔Which type of control chart would be appropriate if the variable being
monitored is the number of students absent from section 1 of a statistics class?
A) x-bar
B) p
C) R
D) c
✔✔a - ✔✔We are monitoring a process that has an outcome that is normally distributed
with a mean of 100 and a standard deviation of 10. We would use _________ to
evaluate whether this process's average is remaining in control.
A) x-bar charts
B) R-charts
C) p-charts
D) z-charts
ANSWERS SURE A+
✔✔d - ✔✔The quality tool that plots the number of quality problems over time is the:
A) Pareto diagram.
B) cause-and-effect diagram.
C) fishbone diagram.
D) run chart.
E) control chart.
✔✔b - ✔✔The term "continuous improvement" is most closely associated with:
A) quality at the source.
B) total quality management.
C) Baldrige core values and concepts.
D) six sigma philosophy.
✔✔d - ✔✔Which of the following quality gurus primarily viewed quality as a "fitness for
use" issue?
A) Deming
B) Ishikawa
C) Baldrige
D) Juran
✔✔b - ✔✔A diagram that arranges quality problems from highest to lowest frequency of
occurrence is a:
A) control limit.
B) Pareto chart.
C) Deming diagram.
D) Ishikawa diagram.
✔✔c - ✔✔Identifying an organization that excels at some process, then observing that
organization in order to learn how to improve, is known as:
A) quality control.
B) SWOT.
C) benchmarking.
D) competitive analysis.
E) quality function deployment.
✔✔b - ✔✔In statistical process control, attributes are characteristics that can be:
A) measured.
B) counted.
C) observed.
D) replicated.
, ✔✔e - ✔✔Narrowing control limits from 3s to 2s will increase the probability of making
a(n) __________ error.
A) Type I
B) alpha
C) Type III
D) beta
E) Type II
✔✔d - ✔✔The __________ the sample size, the __________ the sampling distribution.
A) smaller; more accurate
B) larger; more accurate
C) smaller; less variable
D) larger; less variable
✔✔e - ✔✔How many A/B median runs are there in the following data: 3 5 4 8 7 6 4 3 2
9
A) 2
B) 3
C) 4
D) 5
E) 6
✔✔c - ✔✔How many up/down runs are there in the following data: 5 2 3 5 4 3 2 1 2 4
A) 2
B) 3
C) 4
D) 5
E) 6
✔✔b - ✔✔Which type of control chart would be appropriate if the variable being
monitored is the number of students absent from section 1 of a statistics class?
A) x-bar
B) p
C) R
D) c
✔✔a - ✔✔We are monitoring a process that has an outcome that is normally distributed
with a mean of 100 and a standard deviation of 10. We would use _________ to
evaluate whether this process's average is remaining in control.
A) x-bar charts
B) R-charts
C) p-charts
D) z-charts
