COM 312 STUDY 2026 EXAMS GUIDE QUESTIONS AND
ANSWERS SURE A+
✔✔retrospective goal - ✔✔a goal that comes up after a conflict
✔✔overlapping goals - ✔✔when their are multiple goals in one conflict
✔✔which TRIP goals are always present in a conflict? - ✔✔relational and identity goals
✔✔why are clear goals important? - ✔✔- clear goals can be shared
- clear goals can be discussed and changed
- clear goals can be obtained
✔✔what is a conflict style? - ✔✔patterned responses, or clusters of behavior, that
people use in conflict
✔✔conflict styles - ✔✔Obliging (accommodating)
Avoiding
Compromising
Integrating (collaborating)
Dominating
✔✔which conflict styles have a high concern for others? - ✔✔obliging and integrating
✔✔which conflict styles have a low concern for others? - ✔✔avoidance and domination
✔✔which conflict styles have a high concern for self? - ✔✔integrating and dominating
✔✔which conflict styles have a low concern for self? - ✔✔obliging and avoidance
✔✔integrating - ✔✔a style where others and self needs are taken into account and it
wins/win
situation: big, important issues
✔✔dominating - ✔✔a self-focused approach where the person is assertive and
sometimes aggressive
situation: in competitive environments
✔✔compromising - ✔✔when both parties partially lose at achieving their goal
situation: when you don't have a lot of time and need to include multiple people
✔✔avoidance - ✔✔a style where they avoid the conflict altogether, never bringing it up
or physically avoiding people or a place
, situation: if one does not care about the other party/issue or if the other person does not
need the other person to be a part of the solution
✔✔accommodating - ✔✔when one person accommodate other's needs over their own
situation: in small issues that you don't care about
✔✔power - ✔✔the ability to produce intended effects, and in particular, the ability to
influence the behavior of another person, and to resist the influence attempts of others.
✔✔power denial - ✔✔the reluctance to talk about power
-denying something was said
-denying you said something
-denying you said something to someone
-denying the situation even existed
✔✔perceptions of power - ✔✔distributive, integrative, designative
✔✔distributive power - ✔✔the perception that power can not be shared but can only be
held by one party
✔✔integrative power - ✔✔the perception that power can be equally be shared
✔✔designative power - ✔✔the perception that power derived from your title
✔✔relational power - ✔✔where power is based on the relationship one has with a
person
it is fluid & dependant on the context
✔✔Individual Power Currencies - ✔✔-how much power you have depends on how
much your resources are valued by the other party.
-you're only as powerful as you are needed.
✔✔RICE - ✔✔resource, interpersonal linkage, communication skills, expertise
✔✔resources - ✔✔withholding resources to control a situation
✔✔interpersonal linkages - ✔✔"it's not what you know, it's who you know", networking
✔✔communication skills - ✔✔the ability to speak, listen, and write effectively
✔✔expertise - ✔✔specialized knowledge (in a particular field); expert skill
✔✔high power strategies to balance power - ✔✔Restraint and empower low-power
positions
ANSWERS SURE A+
✔✔retrospective goal - ✔✔a goal that comes up after a conflict
✔✔overlapping goals - ✔✔when their are multiple goals in one conflict
✔✔which TRIP goals are always present in a conflict? - ✔✔relational and identity goals
✔✔why are clear goals important? - ✔✔- clear goals can be shared
- clear goals can be discussed and changed
- clear goals can be obtained
✔✔what is a conflict style? - ✔✔patterned responses, or clusters of behavior, that
people use in conflict
✔✔conflict styles - ✔✔Obliging (accommodating)
Avoiding
Compromising
Integrating (collaborating)
Dominating
✔✔which conflict styles have a high concern for others? - ✔✔obliging and integrating
✔✔which conflict styles have a low concern for others? - ✔✔avoidance and domination
✔✔which conflict styles have a high concern for self? - ✔✔integrating and dominating
✔✔which conflict styles have a low concern for self? - ✔✔obliging and avoidance
✔✔integrating - ✔✔a style where others and self needs are taken into account and it
wins/win
situation: big, important issues
✔✔dominating - ✔✔a self-focused approach where the person is assertive and
sometimes aggressive
situation: in competitive environments
✔✔compromising - ✔✔when both parties partially lose at achieving their goal
situation: when you don't have a lot of time and need to include multiple people
✔✔avoidance - ✔✔a style where they avoid the conflict altogether, never bringing it up
or physically avoiding people or a place
, situation: if one does not care about the other party/issue or if the other person does not
need the other person to be a part of the solution
✔✔accommodating - ✔✔when one person accommodate other's needs over their own
situation: in small issues that you don't care about
✔✔power - ✔✔the ability to produce intended effects, and in particular, the ability to
influence the behavior of another person, and to resist the influence attempts of others.
✔✔power denial - ✔✔the reluctance to talk about power
-denying something was said
-denying you said something
-denying you said something to someone
-denying the situation even existed
✔✔perceptions of power - ✔✔distributive, integrative, designative
✔✔distributive power - ✔✔the perception that power can not be shared but can only be
held by one party
✔✔integrative power - ✔✔the perception that power can be equally be shared
✔✔designative power - ✔✔the perception that power derived from your title
✔✔relational power - ✔✔where power is based on the relationship one has with a
person
it is fluid & dependant on the context
✔✔Individual Power Currencies - ✔✔-how much power you have depends on how
much your resources are valued by the other party.
-you're only as powerful as you are needed.
✔✔RICE - ✔✔resource, interpersonal linkage, communication skills, expertise
✔✔resources - ✔✔withholding resources to control a situation
✔✔interpersonal linkages - ✔✔"it's not what you know, it's who you know", networking
✔✔communication skills - ✔✔the ability to speak, listen, and write effectively
✔✔expertise - ✔✔specialized knowledge (in a particular field); expert skill
✔✔high power strategies to balance power - ✔✔Restraint and empower low-power
positions
