COM 312 COMPREHENSIVE EXAM QUESTIONS AND
ANSWERS SURE A+
e conflict
✔✔What is anger? - ✔✔a morale emotion that is connected with a perceived
unfairness/ injustice
✔✔What does venting do? - ✔✔increases anger
✔✔What is fear and anxiety? - ✔✔fear threatens your identity, relationship, well-being &
your position and is associated with anxiety
✔✔What is hurt? - ✔✔a perceived injury, difficult to experience without blame
✔✔What is the most common hurt emotion in close relationships? - ✔✔betrayal of
confidence
✔✔What do emotions trigger? - ✔✔familiar patterns
✔✔What is needed in order to effectively engage with emotions in conflict ? -
✔✔maturity
✔✔Do emotions help or hinder decision-making, if you know how to deal with them? -
✔✔They help in decision-making
✔✔What is an XYZ statement? - ✔✔when you do X in a situation Y I feel Z
✔✔What does middle-way mean? - ✔✔to verbally state/describe the anger, focus on
the person not the process, use "we" language and distinguish between venting and
acknowledging anger
✔✔What are the gender differences in the emotion of sadness? - ✔✔Men- more likely
to express anger and cover up sadness
Women- more likely to express sadness and cover up anger
✔✔Core Concerns - ✔✔- appreciation: recognition of value
- autonomy: freedom to think. feel & take action
- affiliation: emotional connection to others
- status: standing compared to others
- Role: effectiveness and meaningfulness of job label
✔✔How do emotions affect you? - ✔✔affects your body, thinking and behavior
, ✔✔T or F Fear and anxiety often influence our choices in conflict management? -
✔✔True
✔✔T or F Feelings rise from a generalized state of arousal we call emotion? - ✔✔True
✔✔"When you tease me in front of our friends, I feel embarrassed" is an example of... -
✔✔XYZ Statement
✔✔Lori hosts thanksgiving at her house. Her guests didn't pick up or say thank you
which led to resentment. Lori's anger served the important function of... - ✔✔setting
boundaries
✔✔What are the effects of too little of sadness and too much of sadness? - ✔✔too little
causes distorted emotional expression
too much causes burden on others
✔✔What are the emotional tasks? - ✔✔-helps us adapt to changes
-each emotion does work that needs to be examined
-we can recognize primary emotions and patterns from our early childhood
✔✔Competitive Negotiation - ✔✔each side tries to give as little as possible and tries to
win the maximum for its side
✔✔Negotiate - ✔✔to settle a dispute by discussion & mutual agreement
✔✔integrative negotiation - ✔✔assumes that both parties have diverse interests and
common interests and that creativity can transcend the win/lose aspect of competitive
negotiations
✔✔Assumptions of integrative negotiation - ✔✔-Common interests are valued and
sought
-Interdependence is recognized & enhanced
limited resources do exist
-the goal is a mutually agreeable solution that is fair
-negotiation world id controlled by enlightened self-interest
✔✔Aspects of integrative negotiation - ✔✔-balancing power
-reframing conflict
-creating new rituals
- expand the perception of scarce resources
✔✔Disadvantages to integrative negotiation - ✔✔-internal pressure
-external pressure
- lack of skill or ability (ineptitude)
ANSWERS SURE A+
e conflict
✔✔What is anger? - ✔✔a morale emotion that is connected with a perceived
unfairness/ injustice
✔✔What does venting do? - ✔✔increases anger
✔✔What is fear and anxiety? - ✔✔fear threatens your identity, relationship, well-being &
your position and is associated with anxiety
✔✔What is hurt? - ✔✔a perceived injury, difficult to experience without blame
✔✔What is the most common hurt emotion in close relationships? - ✔✔betrayal of
confidence
✔✔What do emotions trigger? - ✔✔familiar patterns
✔✔What is needed in order to effectively engage with emotions in conflict ? -
✔✔maturity
✔✔Do emotions help or hinder decision-making, if you know how to deal with them? -
✔✔They help in decision-making
✔✔What is an XYZ statement? - ✔✔when you do X in a situation Y I feel Z
✔✔What does middle-way mean? - ✔✔to verbally state/describe the anger, focus on
the person not the process, use "we" language and distinguish between venting and
acknowledging anger
✔✔What are the gender differences in the emotion of sadness? - ✔✔Men- more likely
to express anger and cover up sadness
Women- more likely to express sadness and cover up anger
✔✔Core Concerns - ✔✔- appreciation: recognition of value
- autonomy: freedom to think. feel & take action
- affiliation: emotional connection to others
- status: standing compared to others
- Role: effectiveness and meaningfulness of job label
✔✔How do emotions affect you? - ✔✔affects your body, thinking and behavior
, ✔✔T or F Fear and anxiety often influence our choices in conflict management? -
✔✔True
✔✔T or F Feelings rise from a generalized state of arousal we call emotion? - ✔✔True
✔✔"When you tease me in front of our friends, I feel embarrassed" is an example of... -
✔✔XYZ Statement
✔✔Lori hosts thanksgiving at her house. Her guests didn't pick up or say thank you
which led to resentment. Lori's anger served the important function of... - ✔✔setting
boundaries
✔✔What are the effects of too little of sadness and too much of sadness? - ✔✔too little
causes distorted emotional expression
too much causes burden on others
✔✔What are the emotional tasks? - ✔✔-helps us adapt to changes
-each emotion does work that needs to be examined
-we can recognize primary emotions and patterns from our early childhood
✔✔Competitive Negotiation - ✔✔each side tries to give as little as possible and tries to
win the maximum for its side
✔✔Negotiate - ✔✔to settle a dispute by discussion & mutual agreement
✔✔integrative negotiation - ✔✔assumes that both parties have diverse interests and
common interests and that creativity can transcend the win/lose aspect of competitive
negotiations
✔✔Assumptions of integrative negotiation - ✔✔-Common interests are valued and
sought
-Interdependence is recognized & enhanced
limited resources do exist
-the goal is a mutually agreeable solution that is fair
-negotiation world id controlled by enlightened self-interest
✔✔Aspects of integrative negotiation - ✔✔-balancing power
-reframing conflict
-creating new rituals
- expand the perception of scarce resources
✔✔Disadvantages to integrative negotiation - ✔✔-internal pressure
-external pressure
- lack of skill or ability (ineptitude)
