USPS 421 WINDOW CLERK ACTUAL
QUESTIONS AND ANSWERS FULL
SOLUTION STUDY GUIDE
●● 24-Hour Clock
Answer: Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
●● Delivery Methods
Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
●● APC
Answer: Automated Postal Centers
●● Automated Postal Centers
Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
●● Mail Arrival Profile
Answer: Determines operational startup & staffing.
●● CET
,Answer: Critical Entry Time
●● Clearance Time
Answer: Mail is cleared for dispatch.
●● 18:00
Answer: Carriers in from street.
●● 20:00
Answer: 80% of collection mail should be cancelled at the P&DC.
●● 23:00
Answer: Out of primary processing.
●● 24:00
Answer: Secondary Operations Complete
●● 04:00-09:00
Answer: Distribute to DDC/DDU
●● 07:00
Answer: 100% of DPS 2nd pass complete.
,●● Core Responsibility
Answer: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive
advantage, protects privacy.
●● PolicyNet
Answer: Online resource to find handbooks, manuals, publications.
●● Directives
Answer: Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
●● DMM
Answer: Domestic Mail Manual
●● Domestic Mail Manual
Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
●● IMM
Answer: International Mail Manual
, ●● International Mail Manual
Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
●● ASM
Answer: Adminstrative Support Manual
●● Administrative Support Manual
Answer: Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
●● POM
Answer: Postal Operations Manual
●● Postal Operations Manual
Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
●● ELM
Answer: Employee & Labor Relations Manual
QUESTIONS AND ANSWERS FULL
SOLUTION STUDY GUIDE
●● 24-Hour Clock
Answer: Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
●● Delivery Methods
Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
●● APC
Answer: Automated Postal Centers
●● Automated Postal Centers
Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
●● Mail Arrival Profile
Answer: Determines operational startup & staffing.
●● CET
,Answer: Critical Entry Time
●● Clearance Time
Answer: Mail is cleared for dispatch.
●● 18:00
Answer: Carriers in from street.
●● 20:00
Answer: 80% of collection mail should be cancelled at the P&DC.
●● 23:00
Answer: Out of primary processing.
●● 24:00
Answer: Secondary Operations Complete
●● 04:00-09:00
Answer: Distribute to DDC/DDU
●● 07:00
Answer: 100% of DPS 2nd pass complete.
,●● Core Responsibility
Answer: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive
advantage, protects privacy.
●● PolicyNet
Answer: Online resource to find handbooks, manuals, publications.
●● Directives
Answer: Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
●● DMM
Answer: Domestic Mail Manual
●● Domestic Mail Manual
Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
●● IMM
Answer: International Mail Manual
, ●● International Mail Manual
Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
●● ASM
Answer: Adminstrative Support Manual
●● Administrative Support Manual
Answer: Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
●● POM
Answer: Postal Operations Manual
●● Postal Operations Manual
Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
●● ELM
Answer: Employee & Labor Relations Manual
