KLETC TEST 3 QUESTIONS WITH VERIFIED
ANSWERS
What are the component parts of a successful communication process? - Answers - 1.
Has an idea
2. Encodes
3. Transmit
4. Recieved
5. Decode
6. Understand
7. Feedback
What are the two types of noise? - Answers - External
Internal
External Noise - Answers - Any environmental noise (passing cars, other speakers,
machinery, etc).
Internal Noise - Answers - Any psychological interference (fear, biases, prejudices, etc).
Encoding - Answers - What the sender wants to convey.
How the sender believes the message will be understood by the receiver.
Decoding - Answers - The process by which the receiver interprets the sender's
message
Encoding and Decoding heavy rely on... - Answers - Code of Past Experience:
Age,
Ethnicity,
Geographic Upbringing,
Socio-economics,
Sex,
Religion.
List the forms of Communication: - Answers - Intrapersonal,
Dyadic,
Small Group,
Public Speaking,
Mass.
Intrapersonal Communication - Answers - Communication with one's own self (reflection
all, self-talk, etc).
,Dyadic Communication - Answers - Communication between 2 individuals.
Small Group Communication - Answers - Communication and interaction within and
among a small number of persons, rules of the group guide the interactions and
therefore, communication.
Public Speaking - Answers - One speaker addresses a fairly large audience, more
formal, limited interaction between speaker and audience.
Mass Communication - Answers - Communication through media such as TV, radio,
magazine, newspaper, or other medium, most impersonal.
What is the purpose of communication? - Answers - Self-Discovery and Growth,
Venting Emotions,
Discovery of External World,
Establishing Relationships,
Changing attitude and Behavior,
Entertainment.
List the barriers to interpersonal communication caused by the speaker. - Answers -
Perception,
Steel Trap Syndrome,
Stereotyping,
Semantics,
Inferences.
Perception - Answers - A person's view of reality.
Types of Perception - Answers - Sensory, refers to physical reality,
Normative, Interpretive reality.
Steel-Trap Syndrome - Answers - Thinking becomes more rigid, generally when we get
older.
Stereotyping - Answers - Categorizing people or events according to similarities we
perceive them as having.
Semantics - Answers - Meanings assigned to words, signs, or symbols by the persons
using them.
"Meanings are in people, not words."
Contextual Meaning - Answers - Meaning based on the situation or context the words
are used in.
"They charged at 1900 as scheduled-attacked vs.
He charged in and opened the door-reckless"
, Regional Variations - Answers - Individual words or names for things vary from place to
place.
"Soda vs. Pop vs. Coke."
Inference - Answers - Assumptions based at least partially on fact.
"The post office said the package would be delivered tomorrow (Fact) vs.
The package will be here tomorrow (Invalid) vs.
The package is scheduled for delivery tomorrow (Valid)."
Coinage - Answers - Words made up to convey ideas to a group.
Barriers to interpersonal Communication caused by the listener. - Answers - Negative
Attitude
Different positions of the issue.
Not tolerant of other views.
Jumping to conclusions.
Suspicious of Speaker.
Barriers to interpersonal Communication caused by either the speaker or listener. -
Answers - Hostility (may be brought on by fear),
Self-Centered behavior,
Non-Responsiveness (all parties have to be involved),
Over generalization,
Physical Disability,
Differing Contextual Interpretation,
Stereotyping,
Insensitively,
Seeing everything as black or white, no shades of gray,
Dogmatic (stubborn adherence to party line or doctrine).
Barriers to interpersonal Communication external to speaker and listener. - Answers -
Low Credibility of Information Source,
Message becomes distorted as it is passed down the line,
Interruptions,
Size of group is too large,
Noise.
Elements/Positive Qualities that affect verbal interpersonal communications. - Answers -
Fluency,
Appropriate Vocabulary,
Tone, Volume, rate of delivery,
Flexibility,
Patience and willingness.
ANSWERS
What are the component parts of a successful communication process? - Answers - 1.
Has an idea
2. Encodes
3. Transmit
4. Recieved
5. Decode
6. Understand
7. Feedback
What are the two types of noise? - Answers - External
Internal
External Noise - Answers - Any environmental noise (passing cars, other speakers,
machinery, etc).
Internal Noise - Answers - Any psychological interference (fear, biases, prejudices, etc).
Encoding - Answers - What the sender wants to convey.
How the sender believes the message will be understood by the receiver.
Decoding - Answers - The process by which the receiver interprets the sender's
message
Encoding and Decoding heavy rely on... - Answers - Code of Past Experience:
Age,
Ethnicity,
Geographic Upbringing,
Socio-economics,
Sex,
Religion.
List the forms of Communication: - Answers - Intrapersonal,
Dyadic,
Small Group,
Public Speaking,
Mass.
Intrapersonal Communication - Answers - Communication with one's own self (reflection
all, self-talk, etc).
,Dyadic Communication - Answers - Communication between 2 individuals.
Small Group Communication - Answers - Communication and interaction within and
among a small number of persons, rules of the group guide the interactions and
therefore, communication.
Public Speaking - Answers - One speaker addresses a fairly large audience, more
formal, limited interaction between speaker and audience.
Mass Communication - Answers - Communication through media such as TV, radio,
magazine, newspaper, or other medium, most impersonal.
What is the purpose of communication? - Answers - Self-Discovery and Growth,
Venting Emotions,
Discovery of External World,
Establishing Relationships,
Changing attitude and Behavior,
Entertainment.
List the barriers to interpersonal communication caused by the speaker. - Answers -
Perception,
Steel Trap Syndrome,
Stereotyping,
Semantics,
Inferences.
Perception - Answers - A person's view of reality.
Types of Perception - Answers - Sensory, refers to physical reality,
Normative, Interpretive reality.
Steel-Trap Syndrome - Answers - Thinking becomes more rigid, generally when we get
older.
Stereotyping - Answers - Categorizing people or events according to similarities we
perceive them as having.
Semantics - Answers - Meanings assigned to words, signs, or symbols by the persons
using them.
"Meanings are in people, not words."
Contextual Meaning - Answers - Meaning based on the situation or context the words
are used in.
"They charged at 1900 as scheduled-attacked vs.
He charged in and opened the door-reckless"
, Regional Variations - Answers - Individual words or names for things vary from place to
place.
"Soda vs. Pop vs. Coke."
Inference - Answers - Assumptions based at least partially on fact.
"The post office said the package would be delivered tomorrow (Fact) vs.
The package will be here tomorrow (Invalid) vs.
The package is scheduled for delivery tomorrow (Valid)."
Coinage - Answers - Words made up to convey ideas to a group.
Barriers to interpersonal Communication caused by the listener. - Answers - Negative
Attitude
Different positions of the issue.
Not tolerant of other views.
Jumping to conclusions.
Suspicious of Speaker.
Barriers to interpersonal Communication caused by either the speaker or listener. -
Answers - Hostility (may be brought on by fear),
Self-Centered behavior,
Non-Responsiveness (all parties have to be involved),
Over generalization,
Physical Disability,
Differing Contextual Interpretation,
Stereotyping,
Insensitively,
Seeing everything as black or white, no shades of gray,
Dogmatic (stubborn adherence to party line or doctrine).
Barriers to interpersonal Communication external to speaker and listener. - Answers -
Low Credibility of Information Source,
Message becomes distorted as it is passed down the line,
Interruptions,
Size of group is too large,
Noise.
Elements/Positive Qualities that affect verbal interpersonal communications. - Answers -
Fluency,
Appropriate Vocabulary,
Tone, Volume, rate of delivery,
Flexibility,
Patience and willingness.
