KLETC QUESTIONS WITH VERIFIED ANSWERS
What are the steps in a Tactical Eight-Step? - Answers - 1. Appropriate Greeting, 2.
Identify Self and Agency, 3. Reason for Contact, 4. Relevant Question, 5. Request ID,
6. Registration/Insurance/Additional Info, 7. Decision, 8. Appropriate Closing
What are the steps of the Five-Step Tactical Compliance? - Answers - 1. Ask - Don't
Tell, 2. Explain Why, 3. Present Options - Not Threats, 4. Give a Second Chance, 5.
Take Appropriate Action
What is the Code of Past Experiences for a person? - Answers - Unique experiences
that change how someone sends or receives information
List examples of external noise - Answers - Cars, Machinery, Other People, etc
List examples of internal noise - Answers - Fear, Bias, Emotions, etc
What are the 5 characteristics of emotional intelligence? - Answers - Self-Awareness,
Self-Regulation, Motivation, Empathy, Social Skills
What is critical thinking? - Answers - Processing the information in the fastest and most
accurate way possible, while understanding the potential consequences of the
conclusion
What is the Sympathetic Nervous System response also known as? - Answers - Fight or
Flight Response
What happens physiologically during the fight or flight response? - Answers - Pupils
dilate, airways open, heart rate accelerates, etc
What is the Parasympathetic Nervous System response also known as? - Answers -
Rest and Digest Response
What happens physiologically during the rest and digest response? - Answers - Pupils
constrict, airways constrict, heart rate slows, etc
What is the difference between eustress and distress? - Answers - Eustress is positive
and motivating, while distress is negative
When is defusing done after a critical incident? - Answers - The day of the incident,
before sleeping
What are the steps in a Tactical Eight-Step? - Answers - 1. Appropriate Greeting, 2.
Identify Self and Agency, 3. Reason for Contact, 4. Relevant Question, 5. Request ID,
6. Registration/Insurance/Additional Info, 7. Decision, 8. Appropriate Closing
What are the steps of the Five-Step Tactical Compliance? - Answers - 1. Ask - Don't
Tell, 2. Explain Why, 3. Present Options - Not Threats, 4. Give a Second Chance, 5.
Take Appropriate Action
What is the Code of Past Experiences for a person? - Answers - Unique experiences
that change how someone sends or receives information
List examples of external noise - Answers - Cars, Machinery, Other People, etc
List examples of internal noise - Answers - Fear, Bias, Emotions, etc
What are the 5 characteristics of emotional intelligence? - Answers - Self-Awareness,
Self-Regulation, Motivation, Empathy, Social Skills
What is critical thinking? - Answers - Processing the information in the fastest and most
accurate way possible, while understanding the potential consequences of the
conclusion
What is the Sympathetic Nervous System response also known as? - Answers - Fight or
Flight Response
What happens physiologically during the fight or flight response? - Answers - Pupils
dilate, airways open, heart rate accelerates, etc
What is the Parasympathetic Nervous System response also known as? - Answers -
Rest and Digest Response
What happens physiologically during the rest and digest response? - Answers - Pupils
constrict, airways constrict, heart rate slows, etc
What is the difference between eustress and distress? - Answers - Eustress is positive
and motivating, while distress is negative
When is defusing done after a critical incident? - Answers - The day of the incident,
before sleeping
