COM 312 TEST TWO END OF COURSE STUDY
GUIDE LATEST UPDATED ACTUAL TESTED
QUESTIONS AND CORRECT ANSWERS
⩥ Interpersonal Conflict.
Answer: Module #1, Lecture #1
⩥ Conflict.
Answer: A PROBLEMATIC SITUATION IN WHICH...
- conflicting parties are interdependent
- they perceive that they see incompatible goals or incompatible
means to the same goals
- perception of incompatibility can adversely affect the
relationship if not addressed
- there is a sense of urgency about the need to resolve the
difference
⩥ What creates a conflict?.
Answer: Interdependence
,- when two people see the relationship as continuous and has a
mutual reliance
- marriage, family, teacher and student relationships
Perceived incompatibility
- we think hat we want different goals then the other person
- we think that we want different means to achieve the same
goal
- a sense of urgency to resolve the problem
⩥ Prevalence and Negative Perceptions of Conflict.
Answer: Module #1, Lecture #2
⩥ Negative Feelings.
Answer: - Emotional association with winning/losing
- Research Perspective
- conflict can be rewarding
- conflict can build relationships
⩥ Prevalence.
Answer: - inevitability
,- importance of interdependence
- harmony and growth
- conflict as pathology or system function
⩥ Why Study Conflict?.
Answer: - Channel positive communication strategies
- improve and maintain interpersonal relationships
- learn to build with conflict, not tear down
⩥ Valuing Civility (5 commitments of a civil person).
Answer: Module #1, Lecture #3
⩥ What is Civility?.
Answer: - a necessary
commitment
- an attitude of respect made clear through our communication
- mindfulness
- consideration
- understanding our impact
, ⩥ 5 Princples.
Answer: #1 --> be captured by the fact that people and the
positions they hold can change
- essential principle
- post-apartheid south Africa
#2 --> difficult conversations are more about the people
involved than they are the issues that they discuss
- the battle of the cereal
#3 --> All difficult conversation should start from a calm
reflective place
- "speak when angry and you will make the best speech you'll
ever regret" - Ambrose Bierce
#4 --> Cultivate the illusion of the first time.
GUIDE LATEST UPDATED ACTUAL TESTED
QUESTIONS AND CORRECT ANSWERS
⩥ Interpersonal Conflict.
Answer: Module #1, Lecture #1
⩥ Conflict.
Answer: A PROBLEMATIC SITUATION IN WHICH...
- conflicting parties are interdependent
- they perceive that they see incompatible goals or incompatible
means to the same goals
- perception of incompatibility can adversely affect the
relationship if not addressed
- there is a sense of urgency about the need to resolve the
difference
⩥ What creates a conflict?.
Answer: Interdependence
,- when two people see the relationship as continuous and has a
mutual reliance
- marriage, family, teacher and student relationships
Perceived incompatibility
- we think hat we want different goals then the other person
- we think that we want different means to achieve the same
goal
- a sense of urgency to resolve the problem
⩥ Prevalence and Negative Perceptions of Conflict.
Answer: Module #1, Lecture #2
⩥ Negative Feelings.
Answer: - Emotional association with winning/losing
- Research Perspective
- conflict can be rewarding
- conflict can build relationships
⩥ Prevalence.
Answer: - inevitability
,- importance of interdependence
- harmony and growth
- conflict as pathology or system function
⩥ Why Study Conflict?.
Answer: - Channel positive communication strategies
- improve and maintain interpersonal relationships
- learn to build with conflict, not tear down
⩥ Valuing Civility (5 commitments of a civil person).
Answer: Module #1, Lecture #3
⩥ What is Civility?.
Answer: - a necessary
commitment
- an attitude of respect made clear through our communication
- mindfulness
- consideration
- understanding our impact
, ⩥ 5 Princples.
Answer: #1 --> be captured by the fact that people and the
positions they hold can change
- essential principle
- post-apartheid south Africa
#2 --> difficult conversations are more about the people
involved than they are the issues that they discuss
- the battle of the cereal
#3 --> All difficult conversation should start from a calm
reflective place
- "speak when angry and you will make the best speech you'll
ever regret" - Ambrose Bierce
#4 --> Cultivate the illusion of the first time.
