ISA UTILITY SPECIALIST UPDATED FINAL EXAM
QUESTIONS AND ANSWERS SURE A+
✔✔The __________-__________ rule suggests that workers should take time before
starting a job to check for potentially unsafe conditions & discuss them. - ✔✔two-minute
✔✔According to ANSI Z133, the minimum approach distance for persons other than
qualified line-clearance arborists for 50 kV & less is __________. - ✔✔10 feet
✔✔Trees growing into contact with a single-phase distribution conductor pose
__________ threat of a tree-ground fault. - ✔✔little
✔✔Where should the final cut be made for proper utility pruning? - ✔✔just outside of
the branch bark ridge and the branch collar
✔✔A vegetation management scheduling unit may be an entire __________ or a
__________ __________. - ✔✔circuit;
geographical area
✔✔2 examples of protective equipment: - ✔✔circuit breakers
lightning receptors
,✔✔On a storm site, cutting should not begin until all risks have been assessed & the
__________ approach has been decided & adopted. - ✔✔safest
✔✔Actively __________ can facilitate understanding a customer's perceptions and
demonstrate the utility representative's sincere interest in a customer. - ✔✔listening
✔✔As clearance work progresses, __________ between crews & dispatcher is critically
important to determine locations of downed or damaged lines. - ✔✔communication
✔✔__________ negotiation uses the best aspects from both hard & soft bargaining. -
✔✔interest-based
✔✔An energized wire or conductor in a circuit is also known as a __________. -
✔✔phase
✔✔Fast-growing, problem species are sometimes known as __________ __________.
- ✔✔cycle busters
✔✔Flush cuts damage which tissues? - ✔✔the trunk
✔✔Clearing for a new distribution line is likely to be paid for by a __________ budget. -
✔✔capital
✔✔Surface temperatures at the point of contact with high voltage can reach
__________ degrees F. - ✔✔1,000
✔✔__________ __________ occurs when someone touches an energized fixture.
__________ __________ can occur when a person touches a conductive object that is
in contact with an energized fixture. - ✔✔direct contact;
indirect contact
✔✔A grid-based scheduling system is most likely to be used by highly __________
utilities. - ✔✔urbanized
✔✔Why is utility pruning done? - ✔✔to maintain safety and rights-of-way
✔✔Reactive maintenance is often called __________. - ✔✔hotspotting
✔✔True or False?
Guy wires are intended to help support poles but may become unintentionally
energized. - ✔✔true
,✔✔One of the highest personal risks in a storm is __________. - ✔✔fatigue
✔✔When trying to negotiate mutually agreeable solutions & gain commitment based on
customer interests, the focus should be on __________, no on specific individuals. -
✔✔issues
✔✔A __________ is similar to a fuse or cutout, but it resets after a predetermined time
period. - ✔✔re-closer
✔✔Always consider that all lines are __________. - ✔✔energized
✔✔Tree replacement programs are an important aspect of many utility customer
relations programs & focus on selecting: - ✔✔the right tree for the right place
✔✔If a structurally weak tree were on or close to the utility right-of-way, __________
__________ & __________ would be considered targets. - ✔✔utility lines & equipment
✔✔A challenge with grid-based scheduling is that circuits may traverse many grids,
allowing for a variety of __________ __________. - ✔✔tree conditions
✔✔The difference in voltage between two objects someone simultaneously touches: -
✔✔touch potential
✔✔Which type of pruning encourages the growth of branches away from the wires? -
✔✔directional pruning
✔✔Minimum working distances for qualified line-clearance arborists are specified in the
__________ safety standard. - ✔✔ANSI Z133
✔✔The sound of a running home generator should alert crews to the possibility of
__________. - ✔✔backfeed
✔✔Measuring customer satisfaction by the number of __________ received is a very
reactive approach to customer relations. - ✔✔complaints
✔✔Ideally, TGRs should be applied when a tree is actively growing & __________-
__________ months before pruning takes place. - ✔✔2-3
✔✔What is the maximum amount of foliage that should be removed in one growing
season? - ✔✔25%
(this is according to ANSI A300)
, ✔✔The most expensive way to schedule work is: - ✔✔hotspotting
✔✔__________ __________ is the difference in voltage on the ground between two of
a person's body parts near where electricity goes into the ground. - ✔✔step potential
✔✔A energized human body, tree, or climbing rope are all examples or __________
contact - ✔✔indirect
✔✔A contractor is paid for each tree pruned or removed when contracted using a
__________ __________ contract. - ✔✔unit price
✔✔When is it acceptable to deviate from the pruning standards? - ✔✔during storm
restoration
✔✔Besides pruning, __________ & __________ treatments are often part of an
integrated vegetation management program. - ✔✔mechanical & herbicide
✔✔When installing underground conductors, __________ should be used in tree root
protection zones. - ✔✔tunneling
✔✔Crew members should always refer customer relations questions about the status of
power restoration to: - ✔✔the utility
✔✔The __________ has been adopted by most states & regulatory bodies throughout
the U.S. as the recognized document providing safety provisions for those working with
or near electric supply equipment. - ✔✔NESC
(National Electrical Safety Code)
✔✔Customer relations are important during a storm response, but are necessarily a
lower priority than: - ✔✔safety & power restoration
✔✔Because most electrical lines are located on private property, utilities typically
secure __________ to facilitate maintenance of their lines. - ✔✔easements
✔✔The safety acronym S.T.A.R. is valuable for preventing errors, & stands for: -
✔✔Stop, Think, Act, Review
✔✔Distribution transformers typically __________ primary circuit voltage for the end
user. - ✔✔reduce
✔✔Vegetation can be chemically controlled in a selective manner with either a selective
__________, or a selective __________. - ✔✔herbicide;
QUESTIONS AND ANSWERS SURE A+
✔✔The __________-__________ rule suggests that workers should take time before
starting a job to check for potentially unsafe conditions & discuss them. - ✔✔two-minute
✔✔According to ANSI Z133, the minimum approach distance for persons other than
qualified line-clearance arborists for 50 kV & less is __________. - ✔✔10 feet
✔✔Trees growing into contact with a single-phase distribution conductor pose
__________ threat of a tree-ground fault. - ✔✔little
✔✔Where should the final cut be made for proper utility pruning? - ✔✔just outside of
the branch bark ridge and the branch collar
✔✔A vegetation management scheduling unit may be an entire __________ or a
__________ __________. - ✔✔circuit;
geographical area
✔✔2 examples of protective equipment: - ✔✔circuit breakers
lightning receptors
,✔✔On a storm site, cutting should not begin until all risks have been assessed & the
__________ approach has been decided & adopted. - ✔✔safest
✔✔Actively __________ can facilitate understanding a customer's perceptions and
demonstrate the utility representative's sincere interest in a customer. - ✔✔listening
✔✔As clearance work progresses, __________ between crews & dispatcher is critically
important to determine locations of downed or damaged lines. - ✔✔communication
✔✔__________ negotiation uses the best aspects from both hard & soft bargaining. -
✔✔interest-based
✔✔An energized wire or conductor in a circuit is also known as a __________. -
✔✔phase
✔✔Fast-growing, problem species are sometimes known as __________ __________.
- ✔✔cycle busters
✔✔Flush cuts damage which tissues? - ✔✔the trunk
✔✔Clearing for a new distribution line is likely to be paid for by a __________ budget. -
✔✔capital
✔✔Surface temperatures at the point of contact with high voltage can reach
__________ degrees F. - ✔✔1,000
✔✔__________ __________ occurs when someone touches an energized fixture.
__________ __________ can occur when a person touches a conductive object that is
in contact with an energized fixture. - ✔✔direct contact;
indirect contact
✔✔A grid-based scheduling system is most likely to be used by highly __________
utilities. - ✔✔urbanized
✔✔Why is utility pruning done? - ✔✔to maintain safety and rights-of-way
✔✔Reactive maintenance is often called __________. - ✔✔hotspotting
✔✔True or False?
Guy wires are intended to help support poles but may become unintentionally
energized. - ✔✔true
,✔✔One of the highest personal risks in a storm is __________. - ✔✔fatigue
✔✔When trying to negotiate mutually agreeable solutions & gain commitment based on
customer interests, the focus should be on __________, no on specific individuals. -
✔✔issues
✔✔A __________ is similar to a fuse or cutout, but it resets after a predetermined time
period. - ✔✔re-closer
✔✔Always consider that all lines are __________. - ✔✔energized
✔✔Tree replacement programs are an important aspect of many utility customer
relations programs & focus on selecting: - ✔✔the right tree for the right place
✔✔If a structurally weak tree were on or close to the utility right-of-way, __________
__________ & __________ would be considered targets. - ✔✔utility lines & equipment
✔✔A challenge with grid-based scheduling is that circuits may traverse many grids,
allowing for a variety of __________ __________. - ✔✔tree conditions
✔✔The difference in voltage between two objects someone simultaneously touches: -
✔✔touch potential
✔✔Which type of pruning encourages the growth of branches away from the wires? -
✔✔directional pruning
✔✔Minimum working distances for qualified line-clearance arborists are specified in the
__________ safety standard. - ✔✔ANSI Z133
✔✔The sound of a running home generator should alert crews to the possibility of
__________. - ✔✔backfeed
✔✔Measuring customer satisfaction by the number of __________ received is a very
reactive approach to customer relations. - ✔✔complaints
✔✔Ideally, TGRs should be applied when a tree is actively growing & __________-
__________ months before pruning takes place. - ✔✔2-3
✔✔What is the maximum amount of foliage that should be removed in one growing
season? - ✔✔25%
(this is according to ANSI A300)
, ✔✔The most expensive way to schedule work is: - ✔✔hotspotting
✔✔__________ __________ is the difference in voltage on the ground between two of
a person's body parts near where electricity goes into the ground. - ✔✔step potential
✔✔A energized human body, tree, or climbing rope are all examples or __________
contact - ✔✔indirect
✔✔A contractor is paid for each tree pruned or removed when contracted using a
__________ __________ contract. - ✔✔unit price
✔✔When is it acceptable to deviate from the pruning standards? - ✔✔during storm
restoration
✔✔Besides pruning, __________ & __________ treatments are often part of an
integrated vegetation management program. - ✔✔mechanical & herbicide
✔✔When installing underground conductors, __________ should be used in tree root
protection zones. - ✔✔tunneling
✔✔Crew members should always refer customer relations questions about the status of
power restoration to: - ✔✔the utility
✔✔The __________ has been adopted by most states & regulatory bodies throughout
the U.S. as the recognized document providing safety provisions for those working with
or near electric supply equipment. - ✔✔NESC
(National Electrical Safety Code)
✔✔Customer relations are important during a storm response, but are necessarily a
lower priority than: - ✔✔safety & power restoration
✔✔Because most electrical lines are located on private property, utilities typically
secure __________ to facilitate maintenance of their lines. - ✔✔easements
✔✔The safety acronym S.T.A.R. is valuable for preventing errors, & stands for: -
✔✔Stop, Think, Act, Review
✔✔Distribution transformers typically __________ primary circuit voltage for the end
user. - ✔✔reduce
✔✔Vegetation can be chemically controlled in a selective manner with either a selective
__________, or a selective __________. - ✔✔herbicide;
