CEFP TERMS WITH CORRECT ANSWERS
2026-2027
Involvement Continuum - CORRECT ANSWER -3-phase tool to understand and communicate
roles in decision making process: Inform/ Input/ Decide
Individual Needs Analysis - CORRECT ANSWER -Determines type of staff development to help
employees perform work better
Participative Mgmt - CORRECT ANSWER -Employees at all levels of organization help to set the
goals
Performance Gap - CORRECT ANSWER -Difference between employee's ideal and actual work
performance
Informal mentoring/ coaching - CORRECT ANSWER -accepting advice
Formal mentoring/ coaching - CORRECT ANSWER -structured, time set, period of time to
improve performance is given
Long term debt - CORRECT ANSWER -Financing for permanent assets/ bonds
Short term debt - CORRECT ANSWER -Financing for short period/ loans
Cash Basis Accounting - CORRECT ANSWER -transaction recorded only when cash comes in and
goes out
,Accural Basis Accounting - CORRECT ANSWER -revenue and expense is recorded when earned
no matter if cash is paid in or out
Activity based mgmt - CORRECT ANSWER -method of identifying and evaluating activities based
costs to carry out value chain analysis to improve operations
Control Environment - CORRECT ANSWER -Code of conduct/ Code of Ethics for organization
risk assessment - CORRECT ANSWER -identification and analysis of potential loss and liability in
key processes
Net Asset Classification - CORRECT ANSWER -Fund accounting - amount of total assets minus
total liabilities
chart of accounts - CORRECT ANSWER -A list of the accounts in the ledger.
liabilities - CORRECT ANSWER -debts that you owe
assets - CORRECT ANSWER -money and other valuables belonging to an individual or business
debits - CORRECT ANSWER -Negative account changes. Left side of ledger
credits - CORRECT ANSWER -Positive account changes. Right (middle) side of ledger
mission funding - CORRECT ANSWER -funding provided at beginning of fiscal year in specific
amount for specific purchase
,speciality team - CORRECT ANSWER -team created to address specific problem or issue across
organization boundaries
organizational team - CORRECT ANSWER -team that keeps existing organization structure intact
Improvement Cycles - CORRECT ANSWER -improvement made to overall organization and its
products/services within organization
organizational culture - CORRECT ANSWER -the set of values, ideas, attitudes, and norms of
behavior that is learned and shared among the members of an organization
Balanced Scorecard (BSC) - CORRECT ANSWER -A goal-setting and reward system that translates
the organization's vision and mission into specific, measurable performance goals related to
financial, customer, internal, and learning/growth (i.e., human capital) processes.
Values - CORRECT ANSWER -the ideas, beliefs, and attitudes about what is important that help
guide an organization
SWOT analysis - CORRECT ANSWER -a planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats
vision - CORRECT ANSWER -an encompassing explanation of why the organization exists and
where it's trying to head
Ethical code of conduct - CORRECT ANSWER -a document detailing a company's rules and
guidelines on staff behavior that must be followed by all employees
Lean production - CORRECT ANSWER -an approach to production that emphasizes the
elimination of waste in all aspects of production processes
, Kaizen - CORRECT ANSWER -Japanese term for continuous improvement
Facilities Management Evaluation Program FMEP - CORRECT ANSWER -criteria to help
organization with comprehensive and integrated approach to performance mgmt
Facilities Performance Indicators FPI - CORRECT ANSWER -Collection of indicators to get baseline
of performance evaluation KPI
Benchmarking - CORRECT ANSWER -a process by which a company compares its performance
with that of high-performing organizations
Multivoting -Pareto - CORRECT ANSWER -Narrows a large list of possibilities to a smaller list of
the top priorities or to a final selection
Deming Cycle (PDCA) - CORRECT ANSWER -Plan-Do-Check-Act cycle. A four stage cycle for
process management, attributed to Edward Deming. Plan-Do Check-Act is also called the
Deming Cycle. Plan - design or revise processes that support the IT services; Do - implement the
plan and manage the processes; Check - measure the processes and IT services, compare with
objectives and produce reports; Act - plan and implement changes to improve the processes.
Mission Statement - CORRECT ANSWER -a statement of the organization's purpose - what it
wants to accomplish in the larger environment
Six Sigma Process - CORRECT ANSWER -System of measuring, analyzing, improving, and
controlling processes once they meet quality standards.
DMADV (Define-Measure-Analyze-Design-Verify) - CORRECT ANSWER -A Six-Sigma process that
outlines the steps needed to create completely new business processes or products
2026-2027
Involvement Continuum - CORRECT ANSWER -3-phase tool to understand and communicate
roles in decision making process: Inform/ Input/ Decide
Individual Needs Analysis - CORRECT ANSWER -Determines type of staff development to help
employees perform work better
Participative Mgmt - CORRECT ANSWER -Employees at all levels of organization help to set the
goals
Performance Gap - CORRECT ANSWER -Difference between employee's ideal and actual work
performance
Informal mentoring/ coaching - CORRECT ANSWER -accepting advice
Formal mentoring/ coaching - CORRECT ANSWER -structured, time set, period of time to
improve performance is given
Long term debt - CORRECT ANSWER -Financing for permanent assets/ bonds
Short term debt - CORRECT ANSWER -Financing for short period/ loans
Cash Basis Accounting - CORRECT ANSWER -transaction recorded only when cash comes in and
goes out
,Accural Basis Accounting - CORRECT ANSWER -revenue and expense is recorded when earned
no matter if cash is paid in or out
Activity based mgmt - CORRECT ANSWER -method of identifying and evaluating activities based
costs to carry out value chain analysis to improve operations
Control Environment - CORRECT ANSWER -Code of conduct/ Code of Ethics for organization
risk assessment - CORRECT ANSWER -identification and analysis of potential loss and liability in
key processes
Net Asset Classification - CORRECT ANSWER -Fund accounting - amount of total assets minus
total liabilities
chart of accounts - CORRECT ANSWER -A list of the accounts in the ledger.
liabilities - CORRECT ANSWER -debts that you owe
assets - CORRECT ANSWER -money and other valuables belonging to an individual or business
debits - CORRECT ANSWER -Negative account changes. Left side of ledger
credits - CORRECT ANSWER -Positive account changes. Right (middle) side of ledger
mission funding - CORRECT ANSWER -funding provided at beginning of fiscal year in specific
amount for specific purchase
,speciality team - CORRECT ANSWER -team created to address specific problem or issue across
organization boundaries
organizational team - CORRECT ANSWER -team that keeps existing organization structure intact
Improvement Cycles - CORRECT ANSWER -improvement made to overall organization and its
products/services within organization
organizational culture - CORRECT ANSWER -the set of values, ideas, attitudes, and norms of
behavior that is learned and shared among the members of an organization
Balanced Scorecard (BSC) - CORRECT ANSWER -A goal-setting and reward system that translates
the organization's vision and mission into specific, measurable performance goals related to
financial, customer, internal, and learning/growth (i.e., human capital) processes.
Values - CORRECT ANSWER -the ideas, beliefs, and attitudes about what is important that help
guide an organization
SWOT analysis - CORRECT ANSWER -a planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats
vision - CORRECT ANSWER -an encompassing explanation of why the organization exists and
where it's trying to head
Ethical code of conduct - CORRECT ANSWER -a document detailing a company's rules and
guidelines on staff behavior that must be followed by all employees
Lean production - CORRECT ANSWER -an approach to production that emphasizes the
elimination of waste in all aspects of production processes
, Kaizen - CORRECT ANSWER -Japanese term for continuous improvement
Facilities Management Evaluation Program FMEP - CORRECT ANSWER -criteria to help
organization with comprehensive and integrated approach to performance mgmt
Facilities Performance Indicators FPI - CORRECT ANSWER -Collection of indicators to get baseline
of performance evaluation KPI
Benchmarking - CORRECT ANSWER -a process by which a company compares its performance
with that of high-performing organizations
Multivoting -Pareto - CORRECT ANSWER -Narrows a large list of possibilities to a smaller list of
the top priorities or to a final selection
Deming Cycle (PDCA) - CORRECT ANSWER -Plan-Do-Check-Act cycle. A four stage cycle for
process management, attributed to Edward Deming. Plan-Do Check-Act is also called the
Deming Cycle. Plan - design or revise processes that support the IT services; Do - implement the
plan and manage the processes; Check - measure the processes and IT services, compare with
objectives and produce reports; Act - plan and implement changes to improve the processes.
Mission Statement - CORRECT ANSWER -a statement of the organization's purpose - what it
wants to accomplish in the larger environment
Six Sigma Process - CORRECT ANSWER -System of measuring, analyzing, improving, and
controlling processes once they meet quality standards.
DMADV (Define-Measure-Analyze-Design-Verify) - CORRECT ANSWER -A Six-Sigma process that
outlines the steps needed to create completely new business processes or products
