CEFP - GENERAL ADMIN & MANAGEMENT QUESTIONS
WITH CORRECT ANSWERS 2026/2027
Strategic Planning - CORRECT ANSWER -A process that helps an organization make decisions on
how to achieve its strategy, including allocating its resources — financial, capital, and people
resources
Facilities Planning - CORRECT ANSWER -A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities, analyzes current and future space needs,
and develops land use and infrastructure future plans
Decision Making Analysis - CORRECT ANSWER -The consideration of various options that
address the value of services and their impact on the organization, its people, and its resources
Triad Organization - CORRECT ANSWER -Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities;
and the assignment and utilization of facilities (i.e. space management).
Organizational Design - CORRECT ANSWER -Determines how an institution facilitates or impedes
human interaction, how roles and responsibilities are determined, how information and new
ideas are shared, and most importantly, how well the organizational structure supports and
aligns with the organizational purpose and strategy
STAR Model - CORRECT ANSWER -Provides a starting point and a decision-making framework for
organizational design to help leaders think about the interactions of strategy, structure,
processes, rewards, and people
Organizational Strategy - CORRECT ANSWER -Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the products or services to be provided, the
markets to be served, and the value to be offered to the customer
, Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -Used to improve
an existing business process
Pareto Chart - CORRECT ANSWER -Contains a series of bars whose heights reflect the frequency
or impact of process problems. Derived from the Pareto Principle which states that 80 percent
of the troubles are caused by 20 percent of the problems
Six Sigma - CORRECT ANSWER -A business management tool that seeks to identify and remove
the causes of defects and errors in system processes
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -Used to create new
products or process designs
Balanced Scorecard (BCS) - CORRECT ANSWER -Translates vision and strategy into objectives and
measures across four balanced perspectives: financial, customers, internal business process,
and learning and growth
Deming Cycle - CORRECT ANSWER -A process referred to as Plan, Do, Check, Act (PDCA).
Modeled after the scientific method (hypothesis,experiment,andevaluation)
Multivoting/Pareto Voting - CORRECT ANSWER -An effective method of reducing a number of
ideas to the most important or popular. This is accomplished through a series of votes; each
cutting the list in half
Benchmarking - CORRECT ANSWER -A process in which organizations evaluate various aspects
of their processes in relation to best practices
Facilities Performance Indicators (FPI) - CORRECT ANSWER -An annual collection and reporting
of data (key performance indicators or KPIs), creating a baseline for performance evaluation
across educational facilities
WITH CORRECT ANSWERS 2026/2027
Strategic Planning - CORRECT ANSWER -A process that helps an organization make decisions on
how to achieve its strategy, including allocating its resources — financial, capital, and people
resources
Facilities Planning - CORRECT ANSWER -A process that responds to strategy and new initiatives
and also assesses the condition of existing facilities, analyzes current and future space needs,
and develops land use and infrastructure future plans
Decision Making Analysis - CORRECT ANSWER -The consideration of various options that
address the value of services and their impact on the organization, its people, and its resources
Triad Organization - CORRECT ANSWER -Planning and acquisition activities related to the
planning, design and construction of the facilities; the maintenance and operation of facilities;
and the assignment and utilization of facilities (i.e. space management).
Organizational Design - CORRECT ANSWER -Determines how an institution facilitates or impedes
human interaction, how roles and responsibilities are determined, how information and new
ideas are shared, and most importantly, how well the organizational structure supports and
aligns with the organizational purpose and strategy
STAR Model - CORRECT ANSWER -Provides a starting point and a decision-making framework for
organizational design to help leaders think about the interactions of strategy, structure,
processes, rewards, and people
Organizational Strategy - CORRECT ANSWER -Specifies the goals and objectives to be achieved
as well as the values and missions to be pursued; the products or services to be provided, the
markets to be served, and the value to be offered to the customer
, Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -Used to improve
an existing business process
Pareto Chart - CORRECT ANSWER -Contains a series of bars whose heights reflect the frequency
or impact of process problems. Derived from the Pareto Principle which states that 80 percent
of the troubles are caused by 20 percent of the problems
Six Sigma - CORRECT ANSWER -A business management tool that seeks to identify and remove
the causes of defects and errors in system processes
Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -Used to create new
products or process designs
Balanced Scorecard (BCS) - CORRECT ANSWER -Translates vision and strategy into objectives and
measures across four balanced perspectives: financial, customers, internal business process,
and learning and growth
Deming Cycle - CORRECT ANSWER -A process referred to as Plan, Do, Check, Act (PDCA).
Modeled after the scientific method (hypothesis,experiment,andevaluation)
Multivoting/Pareto Voting - CORRECT ANSWER -An effective method of reducing a number of
ideas to the most important or popular. This is accomplished through a series of votes; each
cutting the list in half
Benchmarking - CORRECT ANSWER -A process in which organizations evaluate various aspects
of their processes in relation to best practices
Facilities Performance Indicators (FPI) - CORRECT ANSWER -An annual collection and reporting
of data (key performance indicators or KPIs), creating a baseline for performance evaluation
across educational facilities
