USPS CLERK TEST OK ACTUAL 2026 QUESTIONS
AND 100% CORRECT ANSWERS
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Terms in this set (129)
Who does same duties as SSA but Sales and Services Distribution Associate SSDA
also supports back office?
Who are responsible for ensuring The supervisor
that employees are properly
trained
What are some barriers to effective noise, day dreaming, preoccupied, info overload,
listening? environment, physical impairment, lack of interest
assumptions, defensiveness, evaluating and
judging, clarification planning your response.
What is the difference between Verbal. Nonverbal, body language, facial
verbal and nonverbal expressions
communication?
, What is the minimum and maximum No minimum, maximum 70 lbs
weight of a package mailed priority
mail?
Name 6 shipping services that the priority mail express, priority mail, first class
post office offers package, ground, parcel return service,
international
how can you obtain a PME label Post Office online or kiosk
How many surcharges does the Balloon Price-OM, zone 1-4 20 lbs 84 inches.
post office have for our shipping Ground-zone 5-9 20 lbs over 84 inches.
services? Describe each one Dimensional Weight-PM zones 5-9 that exceed 1
cubic foot. Oversized-Ground 5-9 108 inches up
to 130
How do you build customer Positive attitude, listening, communication, adapt
relationships? to change, product knowledge, listen to your
customer, be the best
What are two types of Verbal and non-verbal
communication?
Commercial base pricing incentives postage only
apply to what
What is the difference between Hold for pick up-addressee receives a text
HFPU and Post Office addressee? arrives at PO. addressee it is delivered to the
address by sender
AND 100% CORRECT ANSWERS
Save
Terms in this set (129)
Who does same duties as SSA but Sales and Services Distribution Associate SSDA
also supports back office?
Who are responsible for ensuring The supervisor
that employees are properly
trained
What are some barriers to effective noise, day dreaming, preoccupied, info overload,
listening? environment, physical impairment, lack of interest
assumptions, defensiveness, evaluating and
judging, clarification planning your response.
What is the difference between Verbal. Nonverbal, body language, facial
verbal and nonverbal expressions
communication?
, What is the minimum and maximum No minimum, maximum 70 lbs
weight of a package mailed priority
mail?
Name 6 shipping services that the priority mail express, priority mail, first class
post office offers package, ground, parcel return service,
international
how can you obtain a PME label Post Office online or kiosk
How many surcharges does the Balloon Price-OM, zone 1-4 20 lbs 84 inches.
post office have for our shipping Ground-zone 5-9 20 lbs over 84 inches.
services? Describe each one Dimensional Weight-PM zones 5-9 that exceed 1
cubic foot. Oversized-Ground 5-9 108 inches up
to 130
How do you build customer Positive attitude, listening, communication, adapt
relationships? to change, product knowledge, listen to your
customer, be the best
What are two types of Verbal and non-verbal
communication?
Commercial base pricing incentives postage only
apply to what
What is the difference between Hold for pick up-addressee receives a text
HFPU and Post Office addressee? arrives at PO. addressee it is delivered to the
address by sender
