ProStart Level 1 Unit 6 Review – Communication, Customer Service & Professional Skills
The R SMART goals stands for - ✔✔Relevant
An important tool for managers to use to communicate specific task standards and
responsibilities to an employee - ✔✔Employee handbook
An operation's vision statement serves to communicate - ✔✔What the organization wants to
be in the future
A specific description or statement of what a manager wants to achieve is known as - ✔✔An
objective
The first step in solving a problem is to - ✔✔Define the problem
What is one way managers can manage diversity in the workplace? - ✔✔Model appropriate
behavior
One of a manager's responsibilities is - ✔✔Food costing
A mission statement describes what a company wants to do - ✔✔Right now
A good leader - ✔✔Motivates others
What is the action or situation that initiates a problem? - ✔✔Root cause
Describes what a company wants to do now - ✔✔Mission statement
, Vision statement - ✔✔What a company wants to be in the future
What are some of the steps of problem solving? - ✔✔Define the problem
Determine the root cause
Determine alternative solutions and consequences
Select the best solution
Develop an action plan
Implement the action plan
Document the problem and solution for future reference
What does a POS machine do? - ✔✔Automatically sends orders to the kitchen and bar from
service stations
A charger is defined as - ✔✔A larger plate used during full-course dinners or to dress up
special events
When checking to see whether a guest is of legal age to drink alcohol, which is an acceptable
form of identification? - ✔✔Passport, driver's license, state ID card, or military ID
This style of service is considered simple and inexpensive, but is not as frequently used -
✔✔English
What knife is serrated and used to cut beef? - ✔✔Steak
Guests should be served in what order? - ✔✔Children first, then women, then men, then the
host
The R SMART goals stands for - ✔✔Relevant
An important tool for managers to use to communicate specific task standards and
responsibilities to an employee - ✔✔Employee handbook
An operation's vision statement serves to communicate - ✔✔What the organization wants to
be in the future
A specific description or statement of what a manager wants to achieve is known as - ✔✔An
objective
The first step in solving a problem is to - ✔✔Define the problem
What is one way managers can manage diversity in the workplace? - ✔✔Model appropriate
behavior
One of a manager's responsibilities is - ✔✔Food costing
A mission statement describes what a company wants to do - ✔✔Right now
A good leader - ✔✔Motivates others
What is the action or situation that initiates a problem? - ✔✔Root cause
Describes what a company wants to do now - ✔✔Mission statement
, Vision statement - ✔✔What a company wants to be in the future
What are some of the steps of problem solving? - ✔✔Define the problem
Determine the root cause
Determine alternative solutions and consequences
Select the best solution
Develop an action plan
Implement the action plan
Document the problem and solution for future reference
What does a POS machine do? - ✔✔Automatically sends orders to the kitchen and bar from
service stations
A charger is defined as - ✔✔A larger plate used during full-course dinners or to dress up
special events
When checking to see whether a guest is of legal age to drink alcohol, which is an acceptable
form of identification? - ✔✔Passport, driver's license, state ID card, or military ID
This style of service is considered simple and inexpensive, but is not as frequently used -
✔✔English
What knife is serrated and used to cut beef? - ✔✔Steak
Guests should be served in what order? - ✔✔Children first, then women, then men, then the
host
