ProStart Chapter 10 – Kitchen Safety & Sanitation Fundamentals Review
What is the definition of hospitality? - correct answer ✔✔the feeling guests take with them
from their experience with the operation.
What is the definition of service? - correct answer ✔✔what the employees provide.
List the 6 benefits of customer service - correct answer ✔✔1.Increased customer satisfaction
2. Increased customer loyalty
3. Decreased marketing costs
4. positive work environment
5. Enhanced business reputation
6.Increased profits
List 6 types of customers with special needs - correct answer ✔✔1. Elderly
2. young children
3. temporarily disabled (Broken limbs)
4. Disabled
5. people with dietary restrictions
6. Pregnant women
What information is needed for a reservation? - correct answer ✔✔1. customer name
2. customer contact information
3. Date and time of arrival
4. Number of people in the guests party
5. Any special needs
What is the definition of hospitality? - correct answer ✔✔the feeling guests take with them
from their experience with the operation.
What is the definition of service? - correct answer ✔✔what the employees provide.
List the 6 benefits of customer service - correct answer ✔✔1.Increased customer satisfaction
2. Increased customer loyalty
3. Decreased marketing costs
4. positive work environment
5. Enhanced business reputation
6.Increased profits
List 6 types of customers with special needs - correct answer ✔✔1. Elderly
2. young children
3. temporarily disabled (Broken limbs)
4. Disabled
5. people with dietary restrictions
6. Pregnant women
What information is needed for a reservation? - correct answer ✔✔1. customer name
2. customer contact information
3. Date and time of arrival
4. Number of people in the guests party
5. Any special needs
