MANA 3335 Exam 1 UPDATED
QUESTIONS AND CORRECT ANSWERS
Management - CORRECT ANSWER getting work done through others
Efficiency - CORRECT ANSWER getting work done with a minimum of effort, expense, or
waste
Effectiveness - CORRECT ANSWER accomplishing tasks that help fulfill organizational
objectives
4 functions of management - CORRECT ANSWER 1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - CORRECT ANSWER determining organizational goals and a means for achieving
them
Organizing - CORRECT ANSWER deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom
Leading - CORRECT ANSWER inspiring and motivating workers to work hard to achieve
organizational goals
Controlling - CORRECT ANSWER monitoring progress toward goal achievement and taking
corrective action when needed
Top managers - CORRECT ANSWER executive responsible for the overall direction of the
organization
, Middle managers - CORRECT ANSWER responsible for setting objectives consistent with top
management's goals and for planning and implementing subunit strategies for achieving these
objectives
First-line managers - CORRECT ANSWER train and supervise the performance of non-
managerial employees who are directly responsible for producing the company's products or services.
Team leaders - CORRECT ANSWER managers responsible for facilitating team activities
toward goal accomplishment
Figurehead role - CORRECT ANSWER the interpersonal role managers play when they
perform ceremonial duties
Leader role - CORRECT ANSWER the interpersonal role managers play when they motivate
and encourage workers to accomplish organization objectives
Liaison role - CORRECT ANSWER the interpersonal role managers play when they deal with
people outside their units
Monitor role - CORRECT ANSWER the informational role managers play when they scan their
environment for information
Disseminator role - CORRECT ANSWER the informational role managers play when they
share information with others in their departments or companies
Spokesperson role - CORRECT ANSWER the information role managers play when they share
information outside their departments or companies
Entrepreneur role - CORRECT ANSWER the decisional role managers play when they adapt
themselves, their subordinates, and their units to change
Disturbance handler role - CORRECT ANSWER the decisional role managers play when they
respond to severe problems that demand immediate action
QUESTIONS AND CORRECT ANSWERS
Management - CORRECT ANSWER getting work done through others
Efficiency - CORRECT ANSWER getting work done with a minimum of effort, expense, or
waste
Effectiveness - CORRECT ANSWER accomplishing tasks that help fulfill organizational
objectives
4 functions of management - CORRECT ANSWER 1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - CORRECT ANSWER determining organizational goals and a means for achieving
them
Organizing - CORRECT ANSWER deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom
Leading - CORRECT ANSWER inspiring and motivating workers to work hard to achieve
organizational goals
Controlling - CORRECT ANSWER monitoring progress toward goal achievement and taking
corrective action when needed
Top managers - CORRECT ANSWER executive responsible for the overall direction of the
organization
, Middle managers - CORRECT ANSWER responsible for setting objectives consistent with top
management's goals and for planning and implementing subunit strategies for achieving these
objectives
First-line managers - CORRECT ANSWER train and supervise the performance of non-
managerial employees who are directly responsible for producing the company's products or services.
Team leaders - CORRECT ANSWER managers responsible for facilitating team activities
toward goal accomplishment
Figurehead role - CORRECT ANSWER the interpersonal role managers play when they
perform ceremonial duties
Leader role - CORRECT ANSWER the interpersonal role managers play when they motivate
and encourage workers to accomplish organization objectives
Liaison role - CORRECT ANSWER the interpersonal role managers play when they deal with
people outside their units
Monitor role - CORRECT ANSWER the informational role managers play when they scan their
environment for information
Disseminator role - CORRECT ANSWER the informational role managers play when they
share information with others in their departments or companies
Spokesperson role - CORRECT ANSWER the information role managers play when they share
information outside their departments or companies
Entrepreneur role - CORRECT ANSWER the decisional role managers play when they adapt
themselves, their subordinates, and their units to change
Disturbance handler role - CORRECT ANSWER the decisional role managers play when they
respond to severe problems that demand immediate action
