FLORIDA BASIC RECRUIT TRAINING
PROGRAM CHAPTER 2 QUESTIONS &
ANSWERS
Interpersonal communication - ANSWERthe exchange of ideas, messages or
information between two or more people through speaking, writing or behavior to affect
some kind of action.
basic elements of communication: - ANSWER• constructing the message
• conveying the message
• allowing time for the person or group to receive and understand the message
• gauging whether one has received an appropriate response or change in behavior
Nonverbal Cues - ANSWERthe use of posture, facial expressions, and body
movements to communicate as opposed to speaking or writing.
Barriers to Effective Communication - ANSWER• use of undesirable language
• stereotyping
• derogatory hand gestures or body movements
• stress and fatigue on the part of either party
• inability to communicate in the same language
• lack of cultural understanding
• environmental distractions
Positioning - ANSWERallows an officer to communicate with inmates and visitors
effectively while paying attention to their verbal and nonverbal cues.
Posture - ANSWERcommunicate strength, confidence and interest through body
language and demeanor when interacting with others
Effective listening - ANSWER• Put aside personal bias
• Requires full attention
• taking time to understand the message
• Do not interrupt
• Requires practice and patience
elements of effective listening - ANSWER• maintaining eye contact, facing the speaker,
and leaning slightly forward to confirm attentiveness
• keeping an open mind and avoiding bias in order to hear all the facts
• identifying key words that should alert the officer
• identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
• paraphrasing back what someone has said to reassure him or her of the message's
clarity
, • asking questions for clarification or more information
verbal command - ANSWERan authoritative statement used to direct, influence, or give
orders to a person or
group.
Command presence - ANSWERthe way an officer projects an image of authority and
confidence and lets inmates
know that he or she is in charge and in control.
• Appearance
• Poise
• Confidence
• Professional Demeanor
Courtesy (courteous) - ANSWERthe act of being respectful when interacting with others
and treating them in a dignified manner, regardless of their status, race, gender,
appearance, or behavior.
Maintaining a professional and ___?____ demeanor may help an officer defuse tension
and respond appropriately.
Types of Radios - ANSWER• The handheld or portable radio - officer
• The radio base station - control room
• The mobile radio - vehicles
Squelch - ANSWERa circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level.
primary components of a portable radio - ANSWER• transceiver
• antenna
• battery
• microphone
• speaker
• push-to-talk button
Types of Radio Codes - ANSWER"Signal"
Phonetic-Alpha Codes
Ten or numeric Codes
Numeric-Alpha Codes
Radio Base Station - ANSWER• Usually found in control rooms
• Sends & receives messages
• Has ability to override portable radio systems
• Operator will communicate up-to-the-minute status of all units
interview (interviewee) - ANSWER• a conversation between a correctional officer and
an _____?______ (inmate, visitor) with the goal of obtaining factual information.
PROGRAM CHAPTER 2 QUESTIONS &
ANSWERS
Interpersonal communication - ANSWERthe exchange of ideas, messages or
information between two or more people through speaking, writing or behavior to affect
some kind of action.
basic elements of communication: - ANSWER• constructing the message
• conveying the message
• allowing time for the person or group to receive and understand the message
• gauging whether one has received an appropriate response or change in behavior
Nonverbal Cues - ANSWERthe use of posture, facial expressions, and body
movements to communicate as opposed to speaking or writing.
Barriers to Effective Communication - ANSWER• use of undesirable language
• stereotyping
• derogatory hand gestures or body movements
• stress and fatigue on the part of either party
• inability to communicate in the same language
• lack of cultural understanding
• environmental distractions
Positioning - ANSWERallows an officer to communicate with inmates and visitors
effectively while paying attention to their verbal and nonverbal cues.
Posture - ANSWERcommunicate strength, confidence and interest through body
language and demeanor when interacting with others
Effective listening - ANSWER• Put aside personal bias
• Requires full attention
• taking time to understand the message
• Do not interrupt
• Requires practice and patience
elements of effective listening - ANSWER• maintaining eye contact, facing the speaker,
and leaning slightly forward to confirm attentiveness
• keeping an open mind and avoiding bias in order to hear all the facts
• identifying key words that should alert the officer
• identifying the intensity of speech in terms of voice volume, emotion, pitch, and tone
• paraphrasing back what someone has said to reassure him or her of the message's
clarity
, • asking questions for clarification or more information
verbal command - ANSWERan authoritative statement used to direct, influence, or give
orders to a person or
group.
Command presence - ANSWERthe way an officer projects an image of authority and
confidence and lets inmates
know that he or she is in charge and in control.
• Appearance
• Poise
• Confidence
• Professional Demeanor
Courtesy (courteous) - ANSWERthe act of being respectful when interacting with others
and treating them in a dignified manner, regardless of their status, race, gender,
appearance, or behavior.
Maintaining a professional and ___?____ demeanor may help an officer defuse tension
and respond appropriately.
Types of Radios - ANSWER• The handheld or portable radio - officer
• The radio base station - control room
• The mobile radio - vehicles
Squelch - ANSWERa circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level.
primary components of a portable radio - ANSWER• transceiver
• antenna
• battery
• microphone
• speaker
• push-to-talk button
Types of Radio Codes - ANSWER"Signal"
Phonetic-Alpha Codes
Ten or numeric Codes
Numeric-Alpha Codes
Radio Base Station - ANSWER• Usually found in control rooms
• Sends & receives messages
• Has ability to override portable radio systems
• Operator will communicate up-to-the-minute status of all units
interview (interviewee) - ANSWER• a conversation between a correctional officer and
an _____?______ (inmate, visitor) with the goal of obtaining factual information.
