INS3705
EXAM
PACK
2026
, October/November 2025
SECTION A: Multiple-Choice Questions (20 marks)
Q# Answer Brief Justification
First generation KM focused on managing information
1.1 A) First generation
within organisations (INS3705 study guide).
A) Nonaka and Takeuchi =
Nonaka & Takeuchi (1995) developed the SECI model
1.2 Organisational knowledge
of organisational knowledge creation.
creation
Knowledge society places knowledge at the core of
1.3 A) Knowledge society
wealth creation (UNESCO, 2005).
Culture and people are the most critical KM success
1.4 D) Culture and people
factors; technology is secondary.
Planning is not a pillar; Garvin’s pillars include
1.5 D) Encouraging planning continuous learning, inquiry/dialogue, and systematic
problem-solving.
The process of learning to use new technology =
1.6 A) Organisational learning
organisational learning (process).
Zack’s model is based on the knowledge-based view of
1.7 A) Zack's Model
the firm.
Human capital = employees’ knowledge, skills, and
1.8 B) Human capital
competencies (Edvinsson & Malone).
Tacit knowledge is personal, context-specific, and
1.9 C) Embedded in people's minds
difficult to articulate.
Planning, organising, leading, controlling at strategic
1.10 D) Corporate strategic level
level = corporate strategic level.
Manager insisting on exclusive authority = centralised
1.11 A) Centralised control
control barrier.
1.12 D) Analytical skills Analysing, interpreting, repackaging = analytical skills.
Intelligent machines performing human-like tasks =
1.13 C) Artificial Intelligence
Artificial Intelligence.
1.14 C) Ethical integrity Refusing to manipulate reports despite pressure =
EXAM
PACK
2026
, October/November 2025
SECTION A: Multiple-Choice Questions (20 marks)
Q# Answer Brief Justification
First generation KM focused on managing information
1.1 A) First generation
within organisations (INS3705 study guide).
A) Nonaka and Takeuchi =
Nonaka & Takeuchi (1995) developed the SECI model
1.2 Organisational knowledge
of organisational knowledge creation.
creation
Knowledge society places knowledge at the core of
1.3 A) Knowledge society
wealth creation (UNESCO, 2005).
Culture and people are the most critical KM success
1.4 D) Culture and people
factors; technology is secondary.
Planning is not a pillar; Garvin’s pillars include
1.5 D) Encouraging planning continuous learning, inquiry/dialogue, and systematic
problem-solving.
The process of learning to use new technology =
1.6 A) Organisational learning
organisational learning (process).
Zack’s model is based on the knowledge-based view of
1.7 A) Zack's Model
the firm.
Human capital = employees’ knowledge, skills, and
1.8 B) Human capital
competencies (Edvinsson & Malone).
Tacit knowledge is personal, context-specific, and
1.9 C) Embedded in people's minds
difficult to articulate.
Planning, organising, leading, controlling at strategic
1.10 D) Corporate strategic level
level = corporate strategic level.
Manager insisting on exclusive authority = centralised
1.11 A) Centralised control
control barrier.
1.12 D) Analytical skills Analysing, interpreting, repackaging = analytical skills.
Intelligent machines performing human-like tasks =
1.13 C) Artificial Intelligence
Artificial Intelligence.
1.14 C) Ethical integrity Refusing to manipulate reports despite pressure =
