APCO REVIEW MODULE 3 EXAM QUESTIONS AND ANSWERS
Describe the primary role of the fire service telecommunicator. - CORRECT ANSWER✅✅To answer
emergency requests from citizens who need the assistance of the fire department or emergency medical
services.
List the vital services of fire service communications systems. - CORRECT ANSWER✅✅To communicate
with the public, department members, fire department personnel, and other agencies.
Provide examples of inter-department communications. - CORRECT ANSWER✅✅Law enforcement
providing traffic control assistance while paramedics assess injuries from a traffic accident.
Describe how various non Fire agencies and private entities can be of assistance during large fires or
other major incidents. - CORRECT ANSWER✅✅Police can assist by directing traffic, utility companies
can secure buildings or street utilities, ambulance can be on scene in case any one were to need
emergency transportation to a hospital, environmental agencies can assist with spills, and public health
can clear a business after the event.
State the goal of a public safety communications center. - CORRECT ANSWER✅✅To receive and
disseminate both emergency and non emergency information.
Describe an E 9-1-1 System. - CORRECT ANSWER✅✅Enhanced 9-1-1. Displays Automatic Number
Identification (ANI) and Automatic Location Identification (ALI)
List the four basic operational methods for call routing. - CORRECT ANSWER✅✅Basic 9-1-1
E 9-1-1 (enhanced 9-1-1)
VoIP (Voice over Internet Protocol)
Phase 1 (cell provider routes call to proper psap)
Describe what CAD systems can do. - CORRECT ANSWER✅✅To create and store valuable records on
each incident.
Describe the primary role of the fire service telecommunicator. - CORRECT ANSWER✅✅To answer
emergency requests from citizens who need the assistance of the fire department or emergency medical
services.
List the vital services of fire service communications systems. - CORRECT ANSWER✅✅To communicate
with the public, department members, fire department personnel, and other agencies.
Provide examples of inter-department communications. - CORRECT ANSWER✅✅Law enforcement
providing traffic control assistance while paramedics assess injuries from a traffic accident.
Describe how various non Fire agencies and private entities can be of assistance during large fires or
other major incidents. - CORRECT ANSWER✅✅Police can assist by directing traffic, utility companies
can secure buildings or street utilities, ambulance can be on scene in case any one were to need
emergency transportation to a hospital, environmental agencies can assist with spills, and public health
can clear a business after the event.
State the goal of a public safety communications center. - CORRECT ANSWER✅✅To receive and
disseminate both emergency and non emergency information.
Describe an E 9-1-1 System. - CORRECT ANSWER✅✅Enhanced 9-1-1. Displays Automatic Number
Identification (ANI) and Automatic Location Identification (ALI)
List the four basic operational methods for call routing. - CORRECT ANSWER✅✅Basic 9-1-1
E 9-1-1 (enhanced 9-1-1)
VoIP (Voice over Internet Protocol)
Phase 1 (cell provider routes call to proper psap)
Describe what CAD systems can do. - CORRECT ANSWER✅✅To create and store valuable records on
each incident.
