MCKISSOCK TESTS COMPILATION
BUNDLE 2026 STUDY GUIDE
COMPREHENSIVE QUESTIONS
ANSWERS VERIFIED A+
◉ What is HCAHPS.
Answer: Hospital Consumer Assessment of Healthcare Providers and
System
◉ What are some metrics for outcome of care?.
Answer: mortality, readmission, complications, hospital associated
infections
◉ Describe "Pay for performance".
Answer: provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients
◉ What are some reasons patients may not voice their complaints?.
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
◉ What are the IOM six aims of for quality (established in 2001).
,Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
◉ What is the IHI triple aim?.
Answer: improve patient experience, improve health of populations,
reduce per capita cost
◉ Describe health literacy.
Answer: capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
◉ What percentage of adults are estimated to have a proficient health
literacy.
Answer: 12 %
◉ Which year was the American Society for Hospital Risk Management
formed?.
Answer: 1980
◉ What was the original name for the CMS.
Answer: Health Care Financing Administration
◉ What is the definition of Culture (Irwin Press).
Answer: Culture exists when its members share values and behaviors
that they take for granted
,◉ What is empathy.
Answer: the ability to understand and share the feelings of another
◉ What percentage of CMS reimbursement is dependent on patient
satisfaction scores.
Answer: 1%
◉ What are the 4 basic needs that should be met to create an ideal
patient experience.
Answer: confidence, integrity, pride, passion
◉ In which year did hospitals establish patient advocates and
representatives?.
Answer: 1965
◉ In which year did the American hospital association develop patients
bill of rights.
Answer: 1973
◉ What is the RATER scale and when was it developed.
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
, ◉ What are some of the key concepts of the Planetree model.
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
◉ In which year were Diagnostic Related Groups (DRG) introduced?.
Answer: 1983
◉ What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established.
Answer: requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
◉ When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created?.
Answer: 1996
◉ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors.
Answer: 1999
◉ What is the IPFCC.
Answer: Institute for patient family-centered care
◉ What are some of the limitations to the Press Ganey surveys.
BUNDLE 2026 STUDY GUIDE
COMPREHENSIVE QUESTIONS
ANSWERS VERIFIED A+
◉ What is HCAHPS.
Answer: Hospital Consumer Assessment of Healthcare Providers and
System
◉ What are some metrics for outcome of care?.
Answer: mortality, readmission, complications, hospital associated
infections
◉ Describe "Pay for performance".
Answer: provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal outcomes for
patients
◉ What are some reasons patients may not voice their complaints?.
Answer: Don't know where to complain, afraid of retribution, not worth
the trouble
◉ What are the IOM six aims of for quality (established in 2001).
,Answer: Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
◉ What is the IHI triple aim?.
Answer: improve patient experience, improve health of populations,
reduce per capita cost
◉ Describe health literacy.
Answer: capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
◉ What percentage of adults are estimated to have a proficient health
literacy.
Answer: 12 %
◉ Which year was the American Society for Hospital Risk Management
formed?.
Answer: 1980
◉ What was the original name for the CMS.
Answer: Health Care Financing Administration
◉ What is the definition of Culture (Irwin Press).
Answer: Culture exists when its members share values and behaviors
that they take for granted
,◉ What is empathy.
Answer: the ability to understand and share the feelings of another
◉ What percentage of CMS reimbursement is dependent on patient
satisfaction scores.
Answer: 1%
◉ What are the 4 basic needs that should be met to create an ideal
patient experience.
Answer: confidence, integrity, pride, passion
◉ In which year did hospitals establish patient advocates and
representatives?.
Answer: 1965
◉ In which year did the American hospital association develop patients
bill of rights.
Answer: 1973
◉ What is the RATER scale and when was it developed.
Answer: Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
, ◉ What are some of the key concepts of the Planetree model.
Answer: Importance of social support, patient/resident education,
healing environment (design- iron curtain)
◉ In which year were Diagnostic Related Groups (DRG) introduced?.
Answer: 1983
◉ What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established.
Answer: requires hospitals to stabilize any patient who shows up in the
ER regardless of ability to pay (1986)
◉ When was the Health Insurance Portability and Patient Protection Act
(HIPPA) created?.
Answer: 1996
◉ In which year did the IOM publish the report "To Err is Human"
regarding the significance of medical errors.
Answer: 1999
◉ What is the IPFCC.
Answer: Institute for patient family-centered care
◉ What are some of the limitations to the Press Ganey surveys.
