NCLEX EXAM zm
Exam Solution zm
Nursing Leadership & Management NCLEX #2 Leaders zm zm zm zm zm zm
hip & Management Final Questions 2026 A+ GRADE AS
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SURED COMPLETE SOLUTIONS AND VERIFIED ANSWER zm zm zm zm zm
S (664EF)
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QUESTION 1 zm
As a young manager, she knows that conflict occurs in any organization. Which of the
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following statements regarding conflict is NOT true?
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A. Can be destructive if the level is too high
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B. Is not beneficial; hence it should be prevented at all times
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C. May result in poor performance
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D. May create leaders
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ANSWER
Answer:
B. Is not beneficial; hence it should be prevented at all times Conflicts are beneficial because it surfa
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ces out issues in the open and can be solved right away. Likewise, members of the team become m
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ore conscientious with their work when they are aware that other members of the team are watchi
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ng them.
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QUESTION 2 zm
Katherine tells one of the staff, "I don't have time to discuss the matter with you now.
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See me in my office later" when the latter asks if they can talk about an issue. Which
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of the following conflict resolution strategies did she use?
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A. Smoothing
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B. Compromise
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C. Avoidance
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D. Restriction
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ANSWER
Answer:
C. Avoidance This strategy shuns discussing the issue head-
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,on and prefers to postpone it to a later time. In effect the problem remains unsolved and both parti
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es are in a lose-lose situation.
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QUESTION 3 zm
Kathleen knows that one of her staff is experiencing burnout. Which of the following i
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s the best thing for her to do?
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A. Advise her staff to go on vacation.
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B. Ignore her observations; it will be resolved even without intervention
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C. Remind her to show loyalty to the institution.
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D. Let the staff ventilate her feelings and ask how she can be of help.
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ANSWER
Answer:
D. Let the staff ventilate her feelings and ask how she can be of help. Reaching out and helping the
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staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help
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makes the staff feel important; hence her self-worth is enhanced.
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QUESTION 4 zm
She knows that performance appraisal consists of all the following activities EXCEPT:
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A. Setting specific standards and activities for individual performance.
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B. Using agency standards as a guide.
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C. Determine areas of strength and weaknesses
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D. Focusing activity on the correction of identified behavior.
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ANSWER
Answer:
D. Focusing activity on the correction of identified behavior. Performance appraisal deal with both p
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ositive and negative performance; is not meant to be a fault-finding activity
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QUESTION 5 zm
Which of the following statements is NOT true about performance appraisal?
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A. Informing the staff about the specific impressions of their work help improve their
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performance.
B. A verbal appraisal is an acceptable substitute for a written report
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C. Patients are the best source of information regarding personnel appraisal.
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D. The outcome of performance appraisal rests primarily with the staff.
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ANSWER
Answer:
C. Patients are the best source of information regarding personnel appraisal. The patient can be a so
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urce of information about the performance of the staff but it is never the best source. Directly obser
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ving the staff is the best source of information for personnel appraisal.
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, QUESTION 6 zm
She conducts a 6-
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month performance review session with a staff member. Which of the following action
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s is appropriate?
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A. She asks another nurse to attest the session as a witness.
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B. She informs the staff that she may ask another nurse to read the appraisal before t
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he session is over.
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C. She tells the staff that the session is manager-centered.
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D. The session is private between the two members.
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ANSWER
Answer:
D. The session is private between the two members. The session is private between the manager an
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d the staff and remains to be so when the two parties do not divulge the information to others.
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QUESTION 7 zm
She decides to illustrate the organizational structure. Which of the following elements
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is NOT included?
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A. Level of authority
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B. Lines of communication
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C. Span of control
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D. Unity of direction
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ANSWER
Answer:
D. Unity of direction Unity of direction is a management principle, not an element of an organization
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al structure.
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QUESTION 8 zm
She plans of assigning competent people to fill the roles designed in the hierarchy. W
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hich process refers to this?
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A. Staffing
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B. Scheduling
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C. Recruitment
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D. Induction
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ANSWER
Answer:
A. Staffing Staffing is a management function involving putting the best people to accomplish tasks a
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nd activities to attain the goals of the organization.
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Exam Solution zm
Nursing Leadership & Management NCLEX #2 Leaders zm zm zm zm zm zm
hip & Management Final Questions 2026 A+ GRADE AS
zm zm zm zm zm zm zm zm
SURED COMPLETE SOLUTIONS AND VERIFIED ANSWER zm zm zm zm zm
S (664EF)
zm
QUESTION 1 zm
As a young manager, she knows that conflict occurs in any organization. Which of the
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following statements regarding conflict is NOT true?
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A. Can be destructive if the level is too high
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B. Is not beneficial; hence it should be prevented at all times
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C. May result in poor performance
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D. May create leaders
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ANSWER
Answer:
B. Is not beneficial; hence it should be prevented at all times Conflicts are beneficial because it surfa
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
ces out issues in the open and can be solved right away. Likewise, members of the team become m
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
ore conscientious with their work when they are aware that other members of the team are watchi
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ng them.
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QUESTION 2 zm
Katherine tells one of the staff, "I don't have time to discuss the matter with you now.
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See me in my office later" when the latter asks if they can talk about an issue. Which
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of the following conflict resolution strategies did she use?
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A. Smoothing
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B. Compromise
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C. Avoidance
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D. Restriction
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ANSWER
Answer:
C. Avoidance This strategy shuns discussing the issue head-
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,on and prefers to postpone it to a later time. In effect the problem remains unsolved and both parti
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
es are in a lose-lose situation.
zm zm zm zm zm
QUESTION 3 zm
Kathleen knows that one of her staff is experiencing burnout. Which of the following i
zm zm zm zm zm zm zm zm zm zm zm zm zm zm
s the best thing for her to do?
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A. Advise her staff to go on vacation.
zm zm zm zm zm zm zm
B. Ignore her observations; it will be resolved even without intervention
zm zm zm zm zm zm zm zm zm zm
C. Remind her to show loyalty to the institution.
zm zm zm zm zm zm zm zm
D. Let the staff ventilate her feelings and ask how she can be of help.
zm zm zm zm zm zm zm zm zm zm zm zm zm zm
ANSWER
Answer:
D. Let the staff ventilate her feelings and ask how she can be of help. Reaching out and helping the
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
makes the staff feel important; hence her self-worth is enhanced.
zm zm zm zm zm zm zm zm zm
QUESTION 4 zm
She knows that performance appraisal consists of all the following activities EXCEPT:
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A. Setting specific standards and activities for individual performance.
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B. Using agency standards as a guide.
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C. Determine areas of strength and weaknesses
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D. Focusing activity on the correction of identified behavior.
zm zm zm zm zm zm zm zm
ANSWER
Answer:
D. Focusing activity on the correction of identified behavior. Performance appraisal deal with both p
zm zm zm zm zm zm zm zm zm zm zm zm zm zm
ositive and negative performance; is not meant to be a fault-finding activity
zm zm zm zm zm zm zm zm zm zm zm
QUESTION 5 zm
Which of the following statements is NOT true about performance appraisal?
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A. Informing the staff about the specific impressions of their work help improve their
zm zm zm zm zm zm zm zm zm zm zm zm zm zm
performance.
B. A verbal appraisal is an acceptable substitute for a written report
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C. Patients are the best source of information regarding personnel appraisal.
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D. The outcome of performance appraisal rests primarily with the staff.
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ANSWER
Answer:
C. Patients are the best source of information regarding personnel appraisal. The patient can be a so
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urce of information about the performance of the staff but it is never the best source. Directly obser
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
ving the staff is the best source of information for personnel appraisal.
zm zm zm zm zm zm zm zm zm zm zm
, QUESTION 6 zm
She conducts a 6-
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month performance review session with a staff member. Which of the following action
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s is appropriate?
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A. She asks another nurse to attest the session as a witness.
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B. She informs the staff that she may ask another nurse to read the appraisal before t
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he session is over.
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C. She tells the staff that the session is manager-centered.
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D. The session is private between the two members.
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ANSWER
Answer:
D. The session is private between the two members. The session is private between the manager an
zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm zm
d the staff and remains to be so when the two parties do not divulge the information to others.
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QUESTION 7 zm
She decides to illustrate the organizational structure. Which of the following elements
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is NOT included?
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A. Level of authority
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B. Lines of communication
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C. Span of control
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D. Unity of direction
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ANSWER
Answer:
D. Unity of direction Unity of direction is a management principle, not an element of an organization
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al structure.
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QUESTION 8 zm
She plans of assigning competent people to fill the roles designed in the hierarchy. W
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hich process refers to this?
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A. Staffing
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B. Scheduling
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C. Recruitment
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D. Induction
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ANSWER
Answer:
A. Staffing Staffing is a management function involving putting the best people to accomplish tasks a
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nd activities to attain the goals of the organization.
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