ORGANIZATIONAL BEHAVIOR 18TH
EDITION ROBBINS TEST BANK FINAL
PAPER 2026 COMPLETE SOLUTIONS AND
CORRECT ANSWERS GRADED A+
⩥ The ________ norms dictate behavior such as with whom group
members eat lunch and friendships on and off the job. Answer: social
arrangement
⩥ Jonas Wilkes has struggled for many years with tight finances at
home. Throughout school and college, he worked really hard, earned the
best grades, and prepared himself for a better life. By a better life, he
meant a house in the uptown Wellington Road and a membership in the
Diamond District Club where he envisions himself playing golf on
weekends. The residents of Wellington Road and the members of
Diamond District Club serve as a ________ for him. Answer: reference
group
⩥ According to status characteristics theory a theory that states that
differences in status creates status hierarchies within groups. What are
the three factors that determine status? Answer: 1. The power a person
wields over others.
2. A persons ability to contribute to group goals.
3. An individuals personal characteristics
,⩥ Which of the following is an effective means of countering social
loafing? Answer: ensuring that individual contributions to the group's
outcome are identified
⩥ Which of the following is an advantage of group decision making
when compared to individual decision making?. Answer: increased
diversity of views
⩥ ________ refers to the degree to which members are attracted to each
other and motivated to stay in the group.. Answer: Cohesiveness
⩥ Which of the following steps can be taken by a manager so as to
minimize groupthink?. Answer: seeking input from employees before
the group leader presents his opinions
⩥ A group decision-making method in which individual members meet
face-to-face to pool their judgments in a systematic but independent
fashion is the ________ technique.. Answer: nominal groups
⩥ Groupshift is seen when ________.. Answer: group members tend to
exaggerate the initial positions they hold when discussing a given set of
alternatives and arriving at a solution
⩥ According to the traditional view of conflict, all conflict is ________..
Answer: harmful and must be avoided
, ⩥ According to the Interactionist view of conflict, some conflict is
________.. Answer: necessary and improves creativity of a group,
healthy and improves productivity, natural and helps generate discussion
⩥ For process conflict to be productive, it must be ________.. Answer:
kept low
⩥ What are the 5 stages of the conflict process?. Answer: Stage I-
Potential opposition or incompatability.
Stage II- Cognition and personalization
Stage III- Intentions
Stage IV- Behavior
Stage V- Outcomes
⩥ The ________ stage of the conflict process is important because it's
where conflict issues tend to be defined.. Answer: cognition and
personalization
⩥ ________ is a conflict-handling technique in which the parties in a
conflict each desire to satisfy fully the concerns of all parties.. Answer:
Collaborating
EDITION ROBBINS TEST BANK FINAL
PAPER 2026 COMPLETE SOLUTIONS AND
CORRECT ANSWERS GRADED A+
⩥ The ________ norms dictate behavior such as with whom group
members eat lunch and friendships on and off the job. Answer: social
arrangement
⩥ Jonas Wilkes has struggled for many years with tight finances at
home. Throughout school and college, he worked really hard, earned the
best grades, and prepared himself for a better life. By a better life, he
meant a house in the uptown Wellington Road and a membership in the
Diamond District Club where he envisions himself playing golf on
weekends. The residents of Wellington Road and the members of
Diamond District Club serve as a ________ for him. Answer: reference
group
⩥ According to status characteristics theory a theory that states that
differences in status creates status hierarchies within groups. What are
the three factors that determine status? Answer: 1. The power a person
wields over others.
2. A persons ability to contribute to group goals.
3. An individuals personal characteristics
,⩥ Which of the following is an effective means of countering social
loafing? Answer: ensuring that individual contributions to the group's
outcome are identified
⩥ Which of the following is an advantage of group decision making
when compared to individual decision making?. Answer: increased
diversity of views
⩥ ________ refers to the degree to which members are attracted to each
other and motivated to stay in the group.. Answer: Cohesiveness
⩥ Which of the following steps can be taken by a manager so as to
minimize groupthink?. Answer: seeking input from employees before
the group leader presents his opinions
⩥ A group decision-making method in which individual members meet
face-to-face to pool their judgments in a systematic but independent
fashion is the ________ technique.. Answer: nominal groups
⩥ Groupshift is seen when ________.. Answer: group members tend to
exaggerate the initial positions they hold when discussing a given set of
alternatives and arriving at a solution
⩥ According to the traditional view of conflict, all conflict is ________..
Answer: harmful and must be avoided
, ⩥ According to the Interactionist view of conflict, some conflict is
________.. Answer: necessary and improves creativity of a group,
healthy and improves productivity, natural and helps generate discussion
⩥ For process conflict to be productive, it must be ________.. Answer:
kept low
⩥ What are the 5 stages of the conflict process?. Answer: Stage I-
Potential opposition or incompatability.
Stage II- Cognition and personalization
Stage III- Intentions
Stage IV- Behavior
Stage V- Outcomes
⩥ The ________ stage of the conflict process is important because it's
where conflict issues tend to be defined.. Answer: cognition and
personalization
⩥ ________ is a conflict-handling technique in which the parties in a
conflict each desire to satisfy fully the concerns of all parties.. Answer:
Collaborating
