CRCR - HFMA Exam | Questions with 100%
Correct Answers | Verified | Latest Update 2026
Save
Terms in this set (56)
,(1.1) Which of the following A. The best practices were developed specifically
statements are true of HFMA's to help patients understand the cost of services,
Patient Financial Communications their individual insurance benefits, and their
Best Practices? responsibility for balances after insurance, if any.
A. The best practices were
developed specifically to help
patients understand the cost of HFMA's Patient Financial Communications Best
services, their individual insurance Practices focus on transparency in healthcare
benefits, and their responsibility for pricing, helping patients understand:
balances after insurance, if any. The cost of services before receiving care
B. Although patients have a primary Their insurance coverage and benefits
service provider, other physician may Their financial responsibility after insurance
be involved with the services being payments
provided. It is not necessary to Why the other choices are incorrect?
enumerate these providers, as they B. "It is not necessary to enumerate other
typically bill separately for their providers" → ❌ Incorrect. Best practices
services. encourage transparency about all potential
C. Providers who are recognized for charges, including services from providers who bill
adopting HFMA's Patient Financial separately (e.g., anesthesiologists, radiologists).
Communications Best Practices are C. "Providers recognized for best practices
able to provide service line price provide service line price info clearly" → ❌
information in a clear and While price transparency is a key aspect,
understandable manner. recognition is not solely based on this—it also
D. Within the Healthcare Dollars & includes billing clarity, financial assistance, and
Sense initiative, HFMA only collections practices.
developed guidance for price D. "HFMA only developed guidance for price
transparency and resolution of transparency and medical debt resolution" → ❌
medical debt. Incorrect. HFMA’s initiative also covers financial
assistance, billing, collections, and patient
communication practices.
,(1.2) The patient experience includes D. The average number of positive mentions
all of the following except: received by the health system or practice and the
public comments refuting unfriendly posts on
A. Recognition that revenue cycle social media sites.
processes must be patient-centric
and efficient. This is especially true in
the areas of scheduling, registration, The patient experience focuses on direct
admitting, financial counseling and interactions between the patient and the
account resolution conversation with healthcare system, including scheduling, billing,
patients. financial counseling, and overall ease of navigation
B. Patient accounting is responsible within the healthcare process. It does not include
for providing statements that are social media reputation management, as that is
easy to understand and supported more related to marketing and public relations
by access to revenue cycle staff rather than direct patient care.
during extended business hours and Why the other choices are correct:
via a variety of contact options. A. Recognition that revenue cycle processes must
C. Ensuring that rework is minimized be patient-centric and efficient.
to avoid the adverse impact of The patient experience includes financial
missing authorizations or the processes, ensuring they are clear, efficient, and
provision of care that is not patient-friendly in areas such as scheduling,
medically necessary in the place of registration, financial counseling, and billing.
service where care was provided B. Patient accounting is responsible for providing
D. The average number of positive clear statements and accessible support.
mentions received by the health Patients should receive easy-to-understand bills
system or practice and the public and have multiple ways to contact the revenue
comments refuting unfriendly posts cycle team for clarification, which improves the
on social media sites. patient experience.
C. Ensuring that rework is minimized to avoid
issues with authorizations or unnecessary care.
Preventing billing errors, unnecessary treatments,
or authorization issues ensures a smoother
experience for the patient.
Since social media interactions are not a core part
of the patient experience within the revenue
cycle, D is the correct answer.
, (1.3) Corporate compliance D. All of the above
programs play a important role in
protecting the integrity of operations Explanation:
and ensuring compliance with A Code of Conduct is a fundamental part of a
federal and state requirements. The corporate compliance program, ensuring that
Code of Conduct is:: employees and stakeholders adhere to ethical and
legal standards. It serves multiple purposes:
A. A critical tool to ensure the A. A critical tool to ensure compliance with the
compliance with the organizations organization's compliance standards and
compliance standards and procedures
procedures The Code of Conduct sets expectations for ethical
B. An essential and integral behavior and compliance with laws and
component of the organizations regulations.
culture B. An essential and integral component of the
C. Fosters an environment where organization's culture
concerns and questions may be It defines the organization's values and
raised without fear or retaliation or commitment to integrity, making compliance a core
retribution part of the workplace culture.
D. All of the above C. Fosters an environment where concerns and
questions may be raised without fear of
retaliation or retribution
A strong compliance program encourages open
communication and ensures that employees feel
safe reporting ethical concerns or violations.
Since all these statements are true, D. All of the
above is the correct answer.
Correct Answers | Verified | Latest Update 2026
Save
Terms in this set (56)
,(1.1) Which of the following A. The best practices were developed specifically
statements are true of HFMA's to help patients understand the cost of services,
Patient Financial Communications their individual insurance benefits, and their
Best Practices? responsibility for balances after insurance, if any.
A. The best practices were
developed specifically to help
patients understand the cost of HFMA's Patient Financial Communications Best
services, their individual insurance Practices focus on transparency in healthcare
benefits, and their responsibility for pricing, helping patients understand:
balances after insurance, if any. The cost of services before receiving care
B. Although patients have a primary Their insurance coverage and benefits
service provider, other physician may Their financial responsibility after insurance
be involved with the services being payments
provided. It is not necessary to Why the other choices are incorrect?
enumerate these providers, as they B. "It is not necessary to enumerate other
typically bill separately for their providers" → ❌ Incorrect. Best practices
services. encourage transparency about all potential
C. Providers who are recognized for charges, including services from providers who bill
adopting HFMA's Patient Financial separately (e.g., anesthesiologists, radiologists).
Communications Best Practices are C. "Providers recognized for best practices
able to provide service line price provide service line price info clearly" → ❌
information in a clear and While price transparency is a key aspect,
understandable manner. recognition is not solely based on this—it also
D. Within the Healthcare Dollars & includes billing clarity, financial assistance, and
Sense initiative, HFMA only collections practices.
developed guidance for price D. "HFMA only developed guidance for price
transparency and resolution of transparency and medical debt resolution" → ❌
medical debt. Incorrect. HFMA’s initiative also covers financial
assistance, billing, collections, and patient
communication practices.
,(1.2) The patient experience includes D. The average number of positive mentions
all of the following except: received by the health system or practice and the
public comments refuting unfriendly posts on
A. Recognition that revenue cycle social media sites.
processes must be patient-centric
and efficient. This is especially true in
the areas of scheduling, registration, The patient experience focuses on direct
admitting, financial counseling and interactions between the patient and the
account resolution conversation with healthcare system, including scheduling, billing,
patients. financial counseling, and overall ease of navigation
B. Patient accounting is responsible within the healthcare process. It does not include
for providing statements that are social media reputation management, as that is
easy to understand and supported more related to marketing and public relations
by access to revenue cycle staff rather than direct patient care.
during extended business hours and Why the other choices are correct:
via a variety of contact options. A. Recognition that revenue cycle processes must
C. Ensuring that rework is minimized be patient-centric and efficient.
to avoid the adverse impact of The patient experience includes financial
missing authorizations or the processes, ensuring they are clear, efficient, and
provision of care that is not patient-friendly in areas such as scheduling,
medically necessary in the place of registration, financial counseling, and billing.
service where care was provided B. Patient accounting is responsible for providing
D. The average number of positive clear statements and accessible support.
mentions received by the health Patients should receive easy-to-understand bills
system or practice and the public and have multiple ways to contact the revenue
comments refuting unfriendly posts cycle team for clarification, which improves the
on social media sites. patient experience.
C. Ensuring that rework is minimized to avoid
issues with authorizations or unnecessary care.
Preventing billing errors, unnecessary treatments,
or authorization issues ensures a smoother
experience for the patient.
Since social media interactions are not a core part
of the patient experience within the revenue
cycle, D is the correct answer.
, (1.3) Corporate compliance D. All of the above
programs play a important role in
protecting the integrity of operations Explanation:
and ensuring compliance with A Code of Conduct is a fundamental part of a
federal and state requirements. The corporate compliance program, ensuring that
Code of Conduct is:: employees and stakeholders adhere to ethical and
legal standards. It serves multiple purposes:
A. A critical tool to ensure the A. A critical tool to ensure compliance with the
compliance with the organizations organization's compliance standards and
compliance standards and procedures
procedures The Code of Conduct sets expectations for ethical
B. An essential and integral behavior and compliance with laws and
component of the organizations regulations.
culture B. An essential and integral component of the
C. Fosters an environment where organization's culture
concerns and questions may be It defines the organization's values and
raised without fear or retaliation or commitment to integrity, making compliance a core
retribution part of the workplace culture.
D. All of the above C. Fosters an environment where concerns and
questions may be raised without fear of
retaliation or retribution
A strong compliance program encourages open
communication and ensures that employees feel
safe reporting ethical concerns or violations.
Since all these statements are true, D. All of the
above is the correct answer.
