COB 202 QUIZ 4 WITH COMPLETE
SOLUTIONS
Emotions - Correct Answers -Physiological, behavioral, and psychological episodes
experienced toward an object, person, or event that create a state of readiness
Attitudes - Correct Answers -The cluster of beliefs, assessed feelings, and behavioral
intentions toward a person, object or event.
Attitude object - Correct Answers -The object towards which an attitude is directed.
The two common features of all emotions - Correct Answers -1. have an associated
valence, core affect, signaling that the perceived object of event should be approached
or avoided.
2. emotions vary in their level of activation.
Attitudes are _______________, whereas emotions are __________________. -
Correct Answers -judgment, experiences
traditional cognitive perspectives of attitudes - Correct Answers -beliefs, feeling,
behavior intentions
Beliefs - Correct Answers -established perceptions about the attitude object, what you
believe to be true.
belief valence - Correct Answers -negative/positive feeling about believes
Feelings - Correct Answers -These represent your conscious positive or negative
evaluations of the attitude object.
feelings are calculated from your beliefs about mergers and the associated
feelings about those beliefs.
Moderately - Correct Answers -There is a ____________________ positive relationship
between job satisfaction and performance.
Service Profit Chain Model - Correct Answers -A theory explaining how employees' job
satisfaction influences company profitability indirectly through service quality, customer
loyalty, and related factors.
SOLUTIONS
Emotions - Correct Answers -Physiological, behavioral, and psychological episodes
experienced toward an object, person, or event that create a state of readiness
Attitudes - Correct Answers -The cluster of beliefs, assessed feelings, and behavioral
intentions toward a person, object or event.
Attitude object - Correct Answers -The object towards which an attitude is directed.
The two common features of all emotions - Correct Answers -1. have an associated
valence, core affect, signaling that the perceived object of event should be approached
or avoided.
2. emotions vary in their level of activation.
Attitudes are _______________, whereas emotions are __________________. -
Correct Answers -judgment, experiences
traditional cognitive perspectives of attitudes - Correct Answers -beliefs, feeling,
behavior intentions
Beliefs - Correct Answers -established perceptions about the attitude object, what you
believe to be true.
belief valence - Correct Answers -negative/positive feeling about believes
Feelings - Correct Answers -These represent your conscious positive or negative
evaluations of the attitude object.
feelings are calculated from your beliefs about mergers and the associated
feelings about those beliefs.
Moderately - Correct Answers -There is a ____________________ positive relationship
between job satisfaction and performance.
Service Profit Chain Model - Correct Answers -A theory explaining how employees' job
satisfaction influences company profitability indirectly through service quality, customer
loyalty, and related factors.
