QUESTIONS AND REVISED ANSWERS COMPLETE EXAM PREPARATION MATERIAL A+ ALREADY
GRADED LATEST VERSION
1. 1. In an interview, the nurse may find it necessary to take notes to aid his or
her memory later. Which statement is true regarding note-taking?
A) Note-taking may impede the nurse's observation of the patient's nonverbal
behaviors.
B) Note-taking allows the patient to continue at his or her own pace as the
nurse records what is said.
C) Note-taking allows the nurse to shift attention away from the patient,
resulting in an increased comfort level.
D) Note-taking allows the nurse to break eye contact with the patient, which
may increase his or her level of comfort.: A) Note-taking may impede the nurse's observation of
the patient's nonverbal behaviors.
Page: 31 Some use of history forms and note-taking may be unavoidable. But be aware that note-taking during the
interview has disadvantages. It breaks eye contact too often, and it shifts attention away from the patient, which
diminishes his or her sense of importance. It also may interrupt the patient's narrative flow, and it impedes the
observation of the patient's nonverbal behavior.
2. 2. During an interview, the nurse states, "You mentioned shortness of
breath. Tell me more about that." Which verbal skill is used with this state-
ment?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question: D) Open-ended question
Page: 32 The open-ended question asks for narrative information. It states the topic to be discussed but only in
general terms. The nurse should use it to begin the interview, to introduce a new section of questions, and whenever
the person introduces a new topic.
3. 3. A nurse is taking complete health histories on all of the patients attending
a wellness workshop. On the history form, one of the written questions asks,
"You don't smoke, drink, or take drugs, do you?" This question is an example
, RN HESI EXIT EXAM VERSIONS V1–V10 (2025/2026) UPDATED – VERIFIED MULTIPLE CHOICE
QUESTIONS AND REVISED ANSWERS COMPLETE EXAM PREPARATION MATERIAL A+ ALREADY
GRADED LATEST VERSION
of:
A) talking too much.
B) using confrontation.
C) using biased or leading questions.
D) using blunt language to deal with distasteful topics.: C) using biased or leading
questions.
Page: 36 This is an example of using leading or biased questions. Asking, "You don't smoke, do you?" implies that
one answer is "better" than another. If the person wants to please someone, he or she is either forced to answer in
a way corresponding to their implied values or is made to feel guilty when admitting the other answer.
4. 4. During an interview, a parent of a hospitalized child is sitting in an open
position. As the interviewer begins to discuss his son's treatment, however, he
suddenly crosses his arms against his chest and crosses his legs. This would
suggest that the parent is:
A) just changing positions.
B) more comfortable in this position.
C) tired and needs a break from the interview.
D) uncomfortable talking about his son's treatment.: D) uncomfortable talking about his
son's treatment.
Page: 37 Note the person's position. An open position with the extension of large muscle groups shows relaxation,
physical comfort, and a willingness to share information. A closed position with the arms and legs crossed tends to
look defensive and anxious. Note any change in posture. If a person in a relaxed position suddenly tenses, it suggests
possible discomfort with the new topic.
5. 5. The nurse is interviewing a patient who has a hearing impairment. What
techniques would be most beneficial in communicating with this patient?
A) Determine the communication method he prefers.
B) Avoid using facial and hand gestures because most hearing-impaired peo-
ple find this degrading.
C) Request a sign language interpreter before meeting with him to help
, RN HESI EXIT EXAM VERSIONS V1–V10 (2025/2026) UPDATED – VERIFIED MULTIPLE CHOICE
QUESTIONS AND REVISED ANSWERS COMPLETE EXAM PREPARATION MATERIAL A+ ALREADY
GRADED LATEST VERSION
facilitate the communication.
D) Speak loudly and with exaggerated facial movement when talking with him
because this helps with lip reading.: A) Determine the communication method he prefers.
Pages: 40-41 The nurse should ask the deaf person the preferred way to communicate—by signing, lip reading, or
writing. If the person prefers lip reading, then the nurse should be sure to face him or her squarely and have good
lighting on the nurse's face. The nurse should not exaggerate lip movements because this distorts words. Similarly,
shouting distorts the reception of a hearing aid the person may wear. The nurse should speak slowly and should
supplement his or her voice with appropriate hand gestures or pantomime.
6. 6. The nurse is performing a health interview on a patient who has a lan-
guage barrier, and no interpreter is available. Which is the best example of an
appropriate question for the nurse to ask in this situation?
A) "Do you take medicine?"
B) "Do you sterilize the bottles?"
C) "Do you have nausea and vomiting?"
D) "You have been taking your medicine, haven't you?": A) "Do you take medicine?"
Page: 46 In a situation where there is a language barrier and no interpreter available, use simple words avoiding
medical jargon. Avoid using contractions and pronouns. Use nouns repeatedly and discuss one topic at a time.
7. 7. A female patient does not speak English well, and the nurse needs to
choose an interpreter. Which of the following would be the most appropriate
choice?
A) A trained interpreter
B) A male family member
C) A female family member
D) A volunteer college student from the foreign language studies department-
: A) A trained interpreter
Page: 46 whenever possible, the nurse should use a trained interpreter, preferably one who knows medical termi-
nology. In general, an older, more mature interpreter is preferred to a younger, less experienced one, and the same
gender is preferred when possible.
, RN HESI EXIT EXAM VERSIONS V1–V10 (2025/2026) UPDATED – VERIFIED MULTIPLE CHOICE
QUESTIONS AND REVISED ANSWERS COMPLETE EXAM PREPARATION MATERIAL A+ ALREADY
GRADED LATEST VERSION
8. 8. The nurse is conducting an interview. Which of these statements is true
regarding open-ended questions? Select all that apply.
A) They elicit cold facts.
B) They allow for self-expression.
C) They build and enhance rapport.
D) They leave interactions neutral.
E) They call for short one- to two-word answers.
F) They are used when narrative information is needed.: B) They allow for self-expres-
sion.
C) They build and enhance rapport.
F) They are used when narrative information
Page: 32 Open-ended questions allow for self-expression, build rapport, and obtain narrative information. These
features enhance communication during an interview. The other statements are appropriate for closed or direct
questions.
9. 9. The nurse is conducting an interview in an outpatient clinic and is using
a computer to record data. Which is the best use of the computer in this
situation? Select all that apply.
A) Collect the patient's data in a direct, face-to-face manner.
B) Enter all the data as the patient states it.
C) Ask the patient to wait as the nurse enters data.
D) Type the data into the computer after the narrative is fully explored.
E) Allow the patient to see the monitor during typing.: A) Collect the patient's data in a
direct, face-to-face manner.
D) Type the data into the computer after the narrative is fully explored.
E) Allow the patient to see the monitor during typing.
Page: 32 The use of a computer can become a barrier. The nurse should begin the interview as usual by greeting the
patient, establishing rapport, and collecting the patient's narrative story in a direct face-to-face manner. Only after