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Chapter 01 - The Operations Function


Chapter 1
The Operations Function

Multiple Choice Questions



1. Why is operations management a more encompassing term than production F F F F



management?
A. Operations management is concerned with multiple products and services
F F F F F F F F



B. Operations management refers to service as well as manufacturing organizations
F F F F F F F F F



C. Operations management is broader including the financing and marketing functions
F F F F F F F F F



D. Operations management makes use of the tools of quantitative analysis and computer
F F F F F F F F F F F F



systems



2. Which of the following functions is responsible for the actual movement of goods
F F F F F F F F F F F F F



and/or services across organizations?
F F F



A. Logistics
B. Operations
C. Purchasing
D. None of these
F F




3. Approximately, what percentage of the American workforce works in service
F F F F F F F F F F



industries?
A. 20%
B. 40%
C. 80%
D. 90%



4. The four decision areas in operations management are:
F F F F F F F



A. Planning, technology, inventory, and control
F F F F



B. Process, quality, capacity, and inventory
F F F F



C. Process, quality, technology, and capacity
F F F F



D. None of these
F F

,Chapter 01 - The Operations Function




5. A productive systems approach:
F F F



A. Views operations as a separate organizational function
F F F F F F



B. Must provide feedback information for control of process inputs and technology
F F F F F F F F F F



C. Is of limited use in service organizations
F F F F F F



D. Disregards human and social concerns F F F F




6. Capacity decisions: F



A. Include staffing and scheduling F F F



B. Include inventory control F F



C. Include defining product specifications
F F F



D. None of these F F




7. Inventory decisions involve: F F



A. Determining what to order, how much to order, and when to order F F F F F F F F F F F



B. Tracking the flow of materials F F F F



C. Managing the finished goods inventories F F F F



D. All of these
F F




8. The contemporary operations themes signify that:
F F F F F



A. More emphasis should be placed on manufacturing than on service industries
F F F F F F F F F F



B. Every operation should be externally directed to meet the customers' requirements
F F F F F F F F F F



C. Operations decisions should precede decisions in other functions in an organization
F F F F F F F F F F



D. To be competitive, strategies for operations should exclude broader supply chain issues
F F F F F F F F F F F




9. The essence of operations management can be described by:
F F F F F F F F



A. Process, capacity, and people F F F



B. Decisions, function, and process F F F



C. Planning, control, and organization F F F



D. Integrated planning and control F F F

,Chapter 01 - The Operations Function




10. Which of the following is not a contemporary theme in operations?
F F F F F F F F F F



A. Globalization of Operations F F



B. Lean Operations
F



C. Quality Teams F



D. Environmental Concerns and Sustainability F F F




11. The three primary functions that exist in most business organizations are:
F F F F F F F F F F



A. Operations, accounting, and finance F F F



B. Operations, production, and finance F F F



C. Production, marketing, and human resources
F F F F



D. Operations, finance, and marketing F F F




12. The three major functions of business organizations:
F F F F F F



A. Are mutually exclusive
F F



B. Function independently of each other
F F F F



C. Interface with each other F F F



D. Do not interface with each other
F F F F F




13. Which one of the following would not generally be classified as an input in a
F F F F F F F F F F F F F F F



university system?F



A. Staff
B. Facilities
C. Knowledge
D. Research



14. The four major decision responsibilities of operations management are:
F F F F F F F F



A. Process, quality, capacity, and human resources
F F F F F



B. Process, quality, human resources, and inventory
F F F F F



C. Quality, inventory, human resources, and capacity
F F F F F



D. Process, capacity, quality, and inventory
F F F F

, Chapter 01 - The Operations Function



15. Which of the following is not in the process category of the operations decision
F F F F F F F F F F F F F F



framework?
A. Layout of the facility F F F



B. Job design
F



C. The type of equipment and technology
F F F F F



D. Product or service inspection F F F




16. Supply chain management includes the integration of:
F F F F F F



A. Suppliers
B. Manufacturers
C. Customers
D. All of the above
F F F




17. The supply chain extends from:
F F F F



A. Supplier to manufacturing F F



B. Supplier to supplier F F



C. Dealer to customer F F



D. Supplier to customer F F




18. Supply chain management includes all of the following except:
F F F F F F F F



A. Purchasing
B. Inventory control F



C. Advertising
D. Customer service F




19. A comprehensive decision-making framework for operations includes:
F F F F F F



A. Consideration of other organizational functions F F F F



B. Consideration of operations in isolation of other functions F F F F F F F



C. Suppliers but not customers F F F



D. Customers but not suppliers F F F