IDIS 344 Final Exam with All Solved
Solutions Rated A+.
ecommerce definition - Answer maintaining business relationships and selling information,
services & commodities by means of telecommunications networks
trading of goods & services over the internet
reasons for not providing ecommerce - Answer -sales reps will be upset
-too hard to get the data to get started
-customers don't need it
-distribution is relationships, ecommerce goes against that
-we've already got ecommerce
-too expensive and time consuming
-lack the expertise to implement
-too busy
3 things when looking at the right ecommerce platform - Answer price
ERP integration
support for B2B best practices
ecommerce priorities for distributors - Answer -increase new customers/orders
-promote company brand
-improve customer experience
-increase efficiency and operational cost savings
-increase frequency of use and transactions
6 steps for starting ecommerce business - Answer 1. plan for online business
2. ask customers what they want/need from an ecommerce site
3. build ecommerce infrastructure
4. deliver big with well-planned supply chain
5. attract customers
6. grow reputation and business
, expense components for ecommerce - Answer total cost of ownership (integration,
implementation, marketing, acquisition, operations)
top challenges for upgrading ecommerce - Answer -getting consistent data from suppliers
-uploading accurate product data
-lack of employee time to maintain
-lack of in-house technical knowledge
-too expensive
-can't integrate with existing technology
advantages of ecommerce for distributors - Answer -keep up with competitors
-meet needs/requirements of customers
-attract new customers
-increase sales
-new/improved sales process
-new way to interact with customers
bottom line question is... _____, not _____ - Answer can you afford to not have ecommerce
can you afford ecommerce
ecommerce isn't a _____ event, it's an _____. - Answer one time
ongoing process
ERP system components involved in ecommerce - Answer order processing
inventory management
sales analysis
pricing
accounts receivable
an ecommerce site is an _____ branch for customers - Answer electronic
CRM focuses on what part of the sales cycle - Answer front-end
people
lead & opportunity
Solutions Rated A+.
ecommerce definition - Answer maintaining business relationships and selling information,
services & commodities by means of telecommunications networks
trading of goods & services over the internet
reasons for not providing ecommerce - Answer -sales reps will be upset
-too hard to get the data to get started
-customers don't need it
-distribution is relationships, ecommerce goes against that
-we've already got ecommerce
-too expensive and time consuming
-lack the expertise to implement
-too busy
3 things when looking at the right ecommerce platform - Answer price
ERP integration
support for B2B best practices
ecommerce priorities for distributors - Answer -increase new customers/orders
-promote company brand
-improve customer experience
-increase efficiency and operational cost savings
-increase frequency of use and transactions
6 steps for starting ecommerce business - Answer 1. plan for online business
2. ask customers what they want/need from an ecommerce site
3. build ecommerce infrastructure
4. deliver big with well-planned supply chain
5. attract customers
6. grow reputation and business
, expense components for ecommerce - Answer total cost of ownership (integration,
implementation, marketing, acquisition, operations)
top challenges for upgrading ecommerce - Answer -getting consistent data from suppliers
-uploading accurate product data
-lack of employee time to maintain
-lack of in-house technical knowledge
-too expensive
-can't integrate with existing technology
advantages of ecommerce for distributors - Answer -keep up with competitors
-meet needs/requirements of customers
-attract new customers
-increase sales
-new/improved sales process
-new way to interact with customers
bottom line question is... _____, not _____ - Answer can you afford to not have ecommerce
can you afford ecommerce
ecommerce isn't a _____ event, it's an _____. - Answer one time
ongoing process
ERP system components involved in ecommerce - Answer order processing
inventory management
sales analysis
pricing
accounts receivable
an ecommerce site is an _____ branch for customers - Answer electronic
CRM focuses on what part of the sales cycle - Answer front-end
people
lead & opportunity
