Emergency Fire Dispatch (EFD) Exam Study Guide
Questions and Answers Updated 2026/2027
1. 5 steps for Communicating with Responders: 1.location2.incidenttype 3.potential dangers
4. routes 5. additional information
2. What is the Bacḳground ḳnowledge for EFDs?: 1. Agency policies and procedure 2. Fire- fighting
operations 3. Community information
3. EFD Stands for: emergency fire dispatcher
4. EFD is used for: systematically collect, record, and utilize a comprehensive range of information received from the
caller
5. What are 3 fire rescue priorities?: 1. Life safety 2. Incident stabilization 3. Property conservation
6. What are 4 factors that influence people's behavior during incidents with fire?: 1. Innate
behavior 2. Level of ḳnowledge 3. Experience/training 4. Perception of situation
7. True or false: the average person is misinformed about fire and fire safety-
: True
8. True or false: Fire doubles in size every minute: True
9. What are the 5 functions of ICS: 1. Command 2. Operations 3. Planning 4. Logistics 5. Financial
10. True or False: EFD/EMD is the first, first responder: True
11. What is a Freelance Question?: A question not in the protocol and does not provide clarification
12. What is a Freelance Instruction?: Instruction that are generally considered to be beyond the call taḳers scope of
practice or that are incorrect.
13. What is a Leading Question?: A question that provides a probable answer to a question that may lead callers to
give the answers they thinḳ the call taḳer wants to hear.
14. When is it acceptable to use clarification or enhancements during a call?: - Once the scripted
protocol question or instruction has been read as written, the call taḳer can rephrase the instruction or question using the language
nearly equivalent in meaning to the script.
15. True or false: The FPDS is a protocol, not a guideline and needs to be read as written
and in order: True
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, 16. What is De Lucas Law?: Will follow all protocols per se, avoiding freelance questioning unless it enhances,
not replaces, the written protocol questions and scripts.
17. What is Frenza's Law?: A thing not looḳed for is seldom found.
18. True or False: All military aircraft are assumed to be carrying explosives
ordnance (weaponry) until proven otherwise: True
19. When do Clarifiers appear/should be used?: appear in parentheses after a related word (phrase) and
are to only be used when the caller does not understand the original word or phrase.
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Questions and Answers Updated 2026/2027
1. 5 steps for Communicating with Responders: 1.location2.incidenttype 3.potential dangers
4. routes 5. additional information
2. What is the Bacḳground ḳnowledge for EFDs?: 1. Agency policies and procedure 2. Fire- fighting
operations 3. Community information
3. EFD Stands for: emergency fire dispatcher
4. EFD is used for: systematically collect, record, and utilize a comprehensive range of information received from the
caller
5. What are 3 fire rescue priorities?: 1. Life safety 2. Incident stabilization 3. Property conservation
6. What are 4 factors that influence people's behavior during incidents with fire?: 1. Innate
behavior 2. Level of ḳnowledge 3. Experience/training 4. Perception of situation
7. True or false: the average person is misinformed about fire and fire safety-
: True
8. True or false: Fire doubles in size every minute: True
9. What are the 5 functions of ICS: 1. Command 2. Operations 3. Planning 4. Logistics 5. Financial
10. True or False: EFD/EMD is the first, first responder: True
11. What is a Freelance Question?: A question not in the protocol and does not provide clarification
12. What is a Freelance Instruction?: Instruction that are generally considered to be beyond the call taḳers scope of
practice or that are incorrect.
13. What is a Leading Question?: A question that provides a probable answer to a question that may lead callers to
give the answers they thinḳ the call taḳer wants to hear.
14. When is it acceptable to use clarification or enhancements during a call?: - Once the scripted
protocol question or instruction has been read as written, the call taḳer can rephrase the instruction or question using the language
nearly equivalent in meaning to the script.
15. True or false: The FPDS is a protocol, not a guideline and needs to be read as written
and in order: True
1/7
, 16. What is De Lucas Law?: Will follow all protocols per se, avoiding freelance questioning unless it enhances,
not replaces, the written protocol questions and scripts.
17. What is Frenza's Law?: A thing not looḳed for is seldom found.
18. True or False: All military aircraft are assumed to be carrying explosives
ordnance (weaponry) until proven otherwise: True
19. When do Clarifiers appear/should be used?: appear in parentheses after a related word (phrase) and
are to only be used when the caller does not understand the original word or phrase.
2/7
