ISM EXAM 1 STUDY GUIDE
Core ERP components that focus on internal operations: - Answers - 1.Human resource
management, 2.production and material management, 3.Finance and accounting
management.
Activities performed by accounting and finance components - Answers - Asset
management, general ledger, account receivables, budget, assets, credit management.
Activities performed by production and materials management components: - Answers -
Demand forecasting, product scheduling, job cost accounting, quality control.
Activities performed by human resource components - Answers - Payrolls,
compensations, benefits, employee appraisals, tax information.
data warehouses - Answers - application software or technology for gathering, storing,
providing access to analyze data in order to help users make business related
decisions.
Main goal for CRM - Answers - increase loyalty and retention in customers.
Supply chain management - Answers - information flow in stages to maximize
effectiveness and profitability.
E-logistics - Answers - In e-business, dealing with transportation and storage
ERP benefits - Answers - ntegrate financial info, integrate customer order info, stabilize
and speed up manufacture processes, reduce inventory, and standardize human
resource info.
ERP costs - Answers - Software exp, consulting fees, process re-work, customization
integration and testing, training, and moving data.
Business processes - Answers - set of activities that accomplish a specific task
Customer facing processes - Answers - product or service received by external
customer.
Business facing processes - Answers - goal setting, day to day planning, performance
and rewards
Process maps - Answers - show inputs, tasks, and activities in a structured sequence.
AS-IS and TO-BE
, Project - Answers - temporary endeavor undertaken to produce a unique product or
service. Includes
Project management - Answers - application of knowledge skills, tools and techniques
to coordinate an effort
Project triangle elements - Answers - Cost Time Scope
Project activities - Answers - business case, analyze, commit to project, plan, control
and execute, and finally close.
Project deliverables - Answers - measurable, verifiable, tangible outcome, result or item
produced to complete a project or part of a project.
Project scope - Answers - the work that must be completed to deliver a product with the
specified features and function, includes: products, objectives, deliverables and
exclusions
PERT chart(program evaluation and review technique) - Answers - graph network that
shows tasks and relationship between the tasks. Includes deliverables and critical path
Gantt chart - Answers - simple bar graph that depicts project task against calendar
*Tasks on vertical / Time Frame on Horizontal
Task dependency - Answers - relationships between tasks and goals
Critical path - Answers - start to finish path that passes through all tasks critical to
project in shortest about on time.
Project risk - Answers - uncertain event or condition when occurs has positive or
negative on the project outcome.
SMART criteria for project goals - Answers - S-specific M-measureable A-agreed on R-
realistic T-time framed
Characteristics of a well-defined project - Answers - easy to read and understand,
communicate all key participants, appropriate to projects size, complexity, and criticality,
prepared by the team rather then by the project manager. The most important being
communication.
Input devices - Answers - capture info and commands. Ex: keyboard, joystick, and
microphone.
Output devices - Answers - accept results of processes, see, hear, and deliver results of
processes. Ex : printers and monitors.
Core ERP components that focus on internal operations: - Answers - 1.Human resource
management, 2.production and material management, 3.Finance and accounting
management.
Activities performed by accounting and finance components - Answers - Asset
management, general ledger, account receivables, budget, assets, credit management.
Activities performed by production and materials management components: - Answers -
Demand forecasting, product scheduling, job cost accounting, quality control.
Activities performed by human resource components - Answers - Payrolls,
compensations, benefits, employee appraisals, tax information.
data warehouses - Answers - application software or technology for gathering, storing,
providing access to analyze data in order to help users make business related
decisions.
Main goal for CRM - Answers - increase loyalty and retention in customers.
Supply chain management - Answers - information flow in stages to maximize
effectiveness and profitability.
E-logistics - Answers - In e-business, dealing with transportation and storage
ERP benefits - Answers - ntegrate financial info, integrate customer order info, stabilize
and speed up manufacture processes, reduce inventory, and standardize human
resource info.
ERP costs - Answers - Software exp, consulting fees, process re-work, customization
integration and testing, training, and moving data.
Business processes - Answers - set of activities that accomplish a specific task
Customer facing processes - Answers - product or service received by external
customer.
Business facing processes - Answers - goal setting, day to day planning, performance
and rewards
Process maps - Answers - show inputs, tasks, and activities in a structured sequence.
AS-IS and TO-BE
, Project - Answers - temporary endeavor undertaken to produce a unique product or
service. Includes
Project management - Answers - application of knowledge skills, tools and techniques
to coordinate an effort
Project triangle elements - Answers - Cost Time Scope
Project activities - Answers - business case, analyze, commit to project, plan, control
and execute, and finally close.
Project deliverables - Answers - measurable, verifiable, tangible outcome, result or item
produced to complete a project or part of a project.
Project scope - Answers - the work that must be completed to deliver a product with the
specified features and function, includes: products, objectives, deliverables and
exclusions
PERT chart(program evaluation and review technique) - Answers - graph network that
shows tasks and relationship between the tasks. Includes deliverables and critical path
Gantt chart - Answers - simple bar graph that depicts project task against calendar
*Tasks on vertical / Time Frame on Horizontal
Task dependency - Answers - relationships between tasks and goals
Critical path - Answers - start to finish path that passes through all tasks critical to
project in shortest about on time.
Project risk - Answers - uncertain event or condition when occurs has positive or
negative on the project outcome.
SMART criteria for project goals - Answers - S-specific M-measureable A-agreed on R-
realistic T-time framed
Characteristics of a well-defined project - Answers - easy to read and understand,
communicate all key participants, appropriate to projects size, complexity, and criticality,
prepared by the team rather then by the project manager. The most important being
communication.
Input devices - Answers - capture info and commands. Ex: keyboard, joystick, and
microphone.
Output devices - Answers - accept results of processes, see, hear, and deliver results of
processes. Ex : printers and monitors.
