CIGNA COMPLIANCE PROGRAM FINAL
PAPER 2026 PRACTICE SOLUTION FULL
QUESTIONS WITH ANSWERS GRADED A+
⩥ Which of the following is applicable when discussing the benefits of
any of our plans? Answer: Use the Summary of Benefits and cover all
the benefits of the plan.
⩥ When verifying if a doctor is in the Cigna Healthcare network which
of the following is correct? Answer: You can verify doctors and other
providers using the Provider Lookup Tool, you may also download the
weekly provider spreadsheets.
⩥ Which of the following scripts is required to be read verbatim when
enrolling a customer over the phone? Answer: Enrollment script.
⩥ Which of the following is true regarding our paper Scope of
Appointment (SOA)? Answer: While prospects attending
marketing/sales events do not have to complete an SOA, if there is a
follow-up one-on-one appointment, an SOA must be completed.
⩥ Which of the following is a true statement? Answer: In order to be
eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed
before making a sale.
, ⩥ Lucas, a licensed agent, has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in
order to complete all requirements to sell Cigna Medicare plans?
Answer: Complete all Cigna training certification courses and
attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
⩥ Which of the following are reasons for customer disenrollments?
Answer: Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
⩥ Which of the following statements about submitting an enrollment
paper application is accurate? Answer: You must submit within 2
calendar days of receiving the completed enrollment form.
⩥ Answer: Make sure the customer is aligned with your
recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and
features of the plan.
PAPER 2026 PRACTICE SOLUTION FULL
QUESTIONS WITH ANSWERS GRADED A+
⩥ Which of the following is applicable when discussing the benefits of
any of our plans? Answer: Use the Summary of Benefits and cover all
the benefits of the plan.
⩥ When verifying if a doctor is in the Cigna Healthcare network which
of the following is correct? Answer: You can verify doctors and other
providers using the Provider Lookup Tool, you may also download the
weekly provider spreadsheets.
⩥ Which of the following scripts is required to be read verbatim when
enrolling a customer over the phone? Answer: Enrollment script.
⩥ Which of the following is true regarding our paper Scope of
Appointment (SOA)? Answer: While prospects attending
marketing/sales events do not have to complete an SOA, if there is a
follow-up one-on-one appointment, an SOA must be completed.
⩥ Which of the following is a true statement? Answer: In order to be
eligible to receive a commission payment from Cigna, both the agent
and agency must be properly contracted, licensed, trained, and appointed
before making a sale.
, ⩥ Lucas, a licensed agent, has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in
order to complete all requirements to sell Cigna Medicare plans?
Answer: Complete all Cigna training certification courses and
attestations.
Complete Medicare Basics training - AHIP or equivalent.
Both B & C.
⩥ Which of the following are reasons for customer disenrollments?
Answer: Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
All of the these.
⩥ Which of the following statements about submitting an enrollment
paper application is accurate? Answer: You must submit within 2
calendar days of receiving the completed enrollment form.
⩥ Answer: Make sure the customer is aligned with your
recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and
features of the plan.
