EMD - EMERGENCY MEDICAL DISPATCHER
FINAL EXAM STUDY GUIDE 2026/2027|
COMPLETE QUESTIONS | VERIFIED
ANSWERS | GRADED A + | PASS
GUARANTEED | RECENT UPDATE
Which company provides Emergency Medical Dispatch services for Watertown? -
ANSWER Armstrong Ambulance Company
What system is used by the Watertown Police Department for handling Emergency
Medical calls? - ANSWER Medical Priority Dispatch System (MPDS)
What is the primary goal of the Medical Priority Dispatch System? -
ANSWER To provide the most appropriate EMS response and improve pre-
arrival patient care.
What is required of dispatchers and administrative police officers regarding EMD?
- ANSWER EMD Certification and Training
What are the key components of the EMD process? - ANSWER Post-dispatch
and Pre-arrival instructions.
,What software is used for call taking in EMS incidents? - ANSWER Pro-QA
MPDS Protocol Software
What information is obtained during the initial interrogation of a caller? -
ANSWER General problem, patient's age, status of consciousness, and status of
breathing.
What should a call taker state when receiving an E911 call? - ANSWER "Stand
by, I'm calling for an ambulance."
What should the call taker do after determining a call is of medical nature? -
ANSWER Follow the established EMD procedures.
What is the protocol for handling non-911 medical calls? - ANSWER They will
be EMD'd in the same manner as E911 calls.
What must be entered into CAD for EMS incidents? - ANSWER MED
(Incident Code) or MEDICAL (Incident type).
Who is responsible for evaluations and reviews of the EMD program? -
ANSWER Armstrong Ambulance Company
What is the purpose of performance reviews conducted by Armstrong Ambulance
Company? - ANSWER To ensure compliance and identify areas needing
additional training.
,What is required for EMD re-certification? - ANSWER Verification of 24 hours
of Continued Dispatch Education and a valid CPR Card.
How often must EMD-certified dispatchers undergo refresher training? -
ANSWER Yearly
What should dispatchers do with questions or suggestions regarding EMD? -
ANSWER Forward them to their immediate Supervisor.
What is the role of the EMD in emergency calls? - ANSWER To receive and
process calls, dispatch resources, and provide medical instructions.
What is the importance of confidentiality for EMDs? - ANSWER EMDs must
protect patient information at all times.
What is implied consent in the context of EMD? - ANSWER Assumes
permission to treat a patient who is unconscious or unable to communicate.
What are the five key questions EMDs ask callers? - ANSWER Where, What,
How, Who, and When.
What is a traumatic emergency? - ANSWER A situation involving physical
injury or damage to the body, often leading to blood loss or shock.
What are agonal respirations? - ANSWER Weak, gasping breaths that may
indicate cardiac arrest.
, What are the seven systems of the body relevant to EMD? -
ANSWER Nervous, Circulatory, Respiratory, Digestive, Musculoskeletal,
Genito-Urinary, and Skin.
What is simple negligence in EMD? - ANSWER When an EMD fails to act as a
reasonable dispatcher would under similar circumstances.
What are the four levels of consciousness? - ANSWER Alert, Verbal, Pain, and
Unresponsive.
What are the symptoms of shock? - ANSWER Impending doom, weakness,
nausea, dizziness, coldness, restlessness, anxiety, and thirst.
What is the first line of defense for bleeding control? - ANSWER Direct
pressure.
What happens in Phase #2 of dispatch? - ANSWER The EMD continues
questioning, prioritizes the incident, and dispatches EMS based on gathered
information.
What is Phase #3 of dispatch? - ANSWER Preparing the caller for EMS arrival
and updating responders with additional information.
What are the seven systems of the body? - ANSWER Nervous system,
circulatory system, respiratory system, musculoskeletal system, digestive system,
genitourinary system, skin.
FINAL EXAM STUDY GUIDE 2026/2027|
COMPLETE QUESTIONS | VERIFIED
ANSWERS | GRADED A + | PASS
GUARANTEED | RECENT UPDATE
Which company provides Emergency Medical Dispatch services for Watertown? -
ANSWER Armstrong Ambulance Company
What system is used by the Watertown Police Department for handling Emergency
Medical calls? - ANSWER Medical Priority Dispatch System (MPDS)
What is the primary goal of the Medical Priority Dispatch System? -
ANSWER To provide the most appropriate EMS response and improve pre-
arrival patient care.
What is required of dispatchers and administrative police officers regarding EMD?
- ANSWER EMD Certification and Training
What are the key components of the EMD process? - ANSWER Post-dispatch
and Pre-arrival instructions.
,What software is used for call taking in EMS incidents? - ANSWER Pro-QA
MPDS Protocol Software
What information is obtained during the initial interrogation of a caller? -
ANSWER General problem, patient's age, status of consciousness, and status of
breathing.
What should a call taker state when receiving an E911 call? - ANSWER "Stand
by, I'm calling for an ambulance."
What should the call taker do after determining a call is of medical nature? -
ANSWER Follow the established EMD procedures.
What is the protocol for handling non-911 medical calls? - ANSWER They will
be EMD'd in the same manner as E911 calls.
What must be entered into CAD for EMS incidents? - ANSWER MED
(Incident Code) or MEDICAL (Incident type).
Who is responsible for evaluations and reviews of the EMD program? -
ANSWER Armstrong Ambulance Company
What is the purpose of performance reviews conducted by Armstrong Ambulance
Company? - ANSWER To ensure compliance and identify areas needing
additional training.
,What is required for EMD re-certification? - ANSWER Verification of 24 hours
of Continued Dispatch Education and a valid CPR Card.
How often must EMD-certified dispatchers undergo refresher training? -
ANSWER Yearly
What should dispatchers do with questions or suggestions regarding EMD? -
ANSWER Forward them to their immediate Supervisor.
What is the role of the EMD in emergency calls? - ANSWER To receive and
process calls, dispatch resources, and provide medical instructions.
What is the importance of confidentiality for EMDs? - ANSWER EMDs must
protect patient information at all times.
What is implied consent in the context of EMD? - ANSWER Assumes
permission to treat a patient who is unconscious or unable to communicate.
What are the five key questions EMDs ask callers? - ANSWER Where, What,
How, Who, and When.
What is a traumatic emergency? - ANSWER A situation involving physical
injury or damage to the body, often leading to blood loss or shock.
What are agonal respirations? - ANSWER Weak, gasping breaths that may
indicate cardiac arrest.
, What are the seven systems of the body relevant to EMD? -
ANSWER Nervous, Circulatory, Respiratory, Digestive, Musculoskeletal,
Genito-Urinary, and Skin.
What is simple negligence in EMD? - ANSWER When an EMD fails to act as a
reasonable dispatcher would under similar circumstances.
What are the four levels of consciousness? - ANSWER Alert, Verbal, Pain, and
Unresponsive.
What are the symptoms of shock? - ANSWER Impending doom, weakness,
nausea, dizziness, coldness, restlessness, anxiety, and thirst.
What is the first line of defense for bleeding control? - ANSWER Direct
pressure.
What happens in Phase #2 of dispatch? - ANSWER The EMD continues
questioning, prioritizes the incident, and dispatches EMS based on gathered
information.
What is Phase #3 of dispatch? - ANSWER Preparing the caller for EMS arrival
and updating responders with additional information.
What are the seven systems of the body? - ANSWER Nervous system,
circulatory system, respiratory system, musculoskeletal system, digestive system,
genitourinary system, skin.
