Human Resource Management CLEP Exam 2025 Complete Study Guide and
Practice Revision Notes
National Cash Register - correct answer ✔✔First company to put together a HR department to
handle issues such as hiring, firing, problems with other employee's or supervisors, & etc.
Yellow dog contracts - correct answer ✔✔a promise from an employee that they would not join
a union.
The Norris-LaGuardia Act - correct answer ✔✔This act changed the political landscape by
making "yellow dog contracts"
The National Labor Relations Act - correct answer ✔✔Also knows as the Wagner Act, these
helped unions become more powerful
The Landrum-Griffith Act of 1959 - correct answer ✔✔This act protects union members if their
leaders do anything illegal or are personally sued.
HR Managers - correct answer ✔✔They counsel and give advice to employees and their
managers on various issues. They perform administrative functions such as hiring, firing,
training, testing, and handling more HR related complains. They also work with the Executive
level of the company to create policies and to implement those policies. Function as the
advocate of employees.
Termination - correct answer ✔✔The firing an employee
Selection - correct answer ✔✔The hiring of a new employee
Reduction in force - correct answer ✔✔Lay off, riffs, down sizing.
,Employee development - correct answer ✔✔employee training
William James of Harvard University - correct answer ✔✔Conducted a research on Motivation.
Found that employee's could hold on to their jobs if they performed at 20-30% of their ability. If
workers are highly motivated they can work up to 80-90% of their ability.
Hawthorne Effect - correct answer ✔✔The alteration of behavior by the subjects of a study due
to their awareness of being observed/
Theory X - correct answer ✔✔A management approach where you believe that people dislike
work and responsibility and are only motivated by money and other financial incentives. Also
assumes that these people must be micro managed and supervised
Theory Y - correct answer ✔✔The assumption that where you believe that all people enjoy
work, and will control their own performance if you give them the chance. These people will
want to do a good job and work better with a hands off approach
Communication - correct answer ✔✔The main purpose of this in an organizational setting is to
influence action aimed at achieving the common goals of the organization.
Communication - correct answer ✔✔In this their is sender and receiver, if the sender sends
information to the receiver and if the information is understood in full by the receiver you have
done this successful.
Communication - correct answer ✔✔Their is an upward, downward, horizontal, and diagonal of
this.
Communication - correct answer ✔✔This can be oral, written, or non verbal.
, Delphi Technique - correct answer ✔✔This was developed by RAND, the Santa Monica,
California, "Think Tank" in the 1950s as a group communication process.
Delphi Technique - correct answer ✔✔This method is designed to achieve a convergence of
opinion on a particular real -world topic through detailed examination and discussion. This is a
long process of asking questions and fathering feedback
Result of using the Delphi technique - correct answer ✔✔A Majority group decision
HR Managers - correct answer ✔✔Must create and implement new policies, procedures, plans,
policies, and etc for the organization. They are also in charge of personnel and job design.
Job Analysis - correct answer ✔✔The process of making a list of the exact tasks or activities that
an individual in a specific job does.
Job design - correct answer ✔✔the ideal requirements of a job or person. The ideal traits
needed of a person for a position
Job description - correct answer ✔✔a listing of what a job includes usch as tasks, duties, and
responsibilities
Job relatedness - correct answer ✔✔how essential job tasks are related to the job
ADA (Americans With Disabilities Act) - correct answer ✔✔Requires that job duties (which make
up your job analysis) must be essential functions for success in that job. If the job requires
certain tasks, such as driving, climbing, and lifting, then those requirements must be stated in
the job description.
The Hay Plan - correct answer ✔✔Named for its creator, the Hay group. This us used for job
evaluation.
Practice Revision Notes
National Cash Register - correct answer ✔✔First company to put together a HR department to
handle issues such as hiring, firing, problems with other employee's or supervisors, & etc.
Yellow dog contracts - correct answer ✔✔a promise from an employee that they would not join
a union.
The Norris-LaGuardia Act - correct answer ✔✔This act changed the political landscape by
making "yellow dog contracts"
The National Labor Relations Act - correct answer ✔✔Also knows as the Wagner Act, these
helped unions become more powerful
The Landrum-Griffith Act of 1959 - correct answer ✔✔This act protects union members if their
leaders do anything illegal or are personally sued.
HR Managers - correct answer ✔✔They counsel and give advice to employees and their
managers on various issues. They perform administrative functions such as hiring, firing,
training, testing, and handling more HR related complains. They also work with the Executive
level of the company to create policies and to implement those policies. Function as the
advocate of employees.
Termination - correct answer ✔✔The firing an employee
Selection - correct answer ✔✔The hiring of a new employee
Reduction in force - correct answer ✔✔Lay off, riffs, down sizing.
,Employee development - correct answer ✔✔employee training
William James of Harvard University - correct answer ✔✔Conducted a research on Motivation.
Found that employee's could hold on to their jobs if they performed at 20-30% of their ability. If
workers are highly motivated they can work up to 80-90% of their ability.
Hawthorne Effect - correct answer ✔✔The alteration of behavior by the subjects of a study due
to their awareness of being observed/
Theory X - correct answer ✔✔A management approach where you believe that people dislike
work and responsibility and are only motivated by money and other financial incentives. Also
assumes that these people must be micro managed and supervised
Theory Y - correct answer ✔✔The assumption that where you believe that all people enjoy
work, and will control their own performance if you give them the chance. These people will
want to do a good job and work better with a hands off approach
Communication - correct answer ✔✔The main purpose of this in an organizational setting is to
influence action aimed at achieving the common goals of the organization.
Communication - correct answer ✔✔In this their is sender and receiver, if the sender sends
information to the receiver and if the information is understood in full by the receiver you have
done this successful.
Communication - correct answer ✔✔Their is an upward, downward, horizontal, and diagonal of
this.
Communication - correct answer ✔✔This can be oral, written, or non verbal.
, Delphi Technique - correct answer ✔✔This was developed by RAND, the Santa Monica,
California, "Think Tank" in the 1950s as a group communication process.
Delphi Technique - correct answer ✔✔This method is designed to achieve a convergence of
opinion on a particular real -world topic through detailed examination and discussion. This is a
long process of asking questions and fathering feedback
Result of using the Delphi technique - correct answer ✔✔A Majority group decision
HR Managers - correct answer ✔✔Must create and implement new policies, procedures, plans,
policies, and etc for the organization. They are also in charge of personnel and job design.
Job Analysis - correct answer ✔✔The process of making a list of the exact tasks or activities that
an individual in a specific job does.
Job design - correct answer ✔✔the ideal requirements of a job or person. The ideal traits
needed of a person for a position
Job description - correct answer ✔✔a listing of what a job includes usch as tasks, duties, and
responsibilities
Job relatedness - correct answer ✔✔how essential job tasks are related to the job
ADA (Americans With Disabilities Act) - correct answer ✔✔Requires that job duties (which make
up your job analysis) must be essential functions for success in that job. If the job requires
certain tasks, such as driving, climbing, and lifting, then those requirements must be stated in
the job description.
The Hay Plan - correct answer ✔✔Named for its creator, the Hay group. This us used for job
evaluation.
