EVO TEST ILEA COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS GRADED A+
● Public Safety Answering Point. Answer: Facility receiving 911 calls and dispatching
emergency services
● PSAP. Answer: Public Safety Answering Point the call center receiving emergency
communications
● Enhanced 911. Answer: System automatically delivering caller location information to the
PSAP
● Next Generation 911. Answer: Updated 911 system supporting text video and data from
digital devices
● Call Abandon. Answer: Caller who hangs up before reaching a dispatcher
● Abandoned Call Protocol. Answer: Required procedure for calling back and investigating
abandoned calls
● Call Queue. Answer: List of incoming calls waiting to be answered by a dispatcher
● Hold Time. Answer: Length of time a caller waits before reaching a dispatcher
● Non-Emergency Line. Answer: Telephone line for calls that do not require immediate
response
● Routing. Answer: Directing incoming calls to the appropriate dispatcher or agency
● Transfer. Answer: Connecting a caller to another agency or individual for appropriate
assistance
● Text-to-911. Answer: Capability allowing emergency text messages to be sent directly to a
PSAP
● Wireless Phase I. Answer: E911 service providing cell tower location for mobile callers
● Wireless Phase II. Answer: E911 service providing GPS latitude and longitude for mobile
callers
FULL QUESTIONS AND SOLUTIONS GRADED A+
● Public Safety Answering Point. Answer: Facility receiving 911 calls and dispatching
emergency services
● PSAP. Answer: Public Safety Answering Point the call center receiving emergency
communications
● Enhanced 911. Answer: System automatically delivering caller location information to the
PSAP
● Next Generation 911. Answer: Updated 911 system supporting text video and data from
digital devices
● Call Abandon. Answer: Caller who hangs up before reaching a dispatcher
● Abandoned Call Protocol. Answer: Required procedure for calling back and investigating
abandoned calls
● Call Queue. Answer: List of incoming calls waiting to be answered by a dispatcher
● Hold Time. Answer: Length of time a caller waits before reaching a dispatcher
● Non-Emergency Line. Answer: Telephone line for calls that do not require immediate
response
● Routing. Answer: Directing incoming calls to the appropriate dispatcher or agency
● Transfer. Answer: Connecting a caller to another agency or individual for appropriate
assistance
● Text-to-911. Answer: Capability allowing emergency text messages to be sent directly to a
PSAP
● Wireless Phase I. Answer: E911 service providing cell tower location for mobile callers
● Wireless Phase II. Answer: E911 service providing GPS latitude and longitude for mobile
callers
