Communication in Nursing Quiz #1
Questions with Verified Answers
Communication - ANSWERSthe exchange of information between individuals, groups,
or organizations
The importance of communication for nurses - ANSWERSeffective communication is
highly consequential for effective patient care and health outcomes
What factors affect the way we communicate? - ANSWERS• Developmental level
• Gender Socio-cultural differences
• Roles and responsibilities
• Space and territoriality
• Physical, mental, and emotional state
• Environmen
What is the communication process? - ANSWERSReferent (motivator to communicate
with another)
Sender (encodes and delivers message)
Receiver (receives and decodes message)
Message (content of communication)
Channel (means of conveying and receiving the message through visual and auditory
senses)
Feedback (message returned by the receiver)
Interpersonal variables (characteristics of both the sender and receiver that influence
communication)
Environment (setting of the interaction)
What are the levels of communication? Examples? - ANSWERS• Intrapersonal
• Interpersonal
• Transpersonal
• Small-group
• Public or Organizational
What are the actions needed to send a message? - ANSWERS• Use non-threatening
words or gestures
• Use appropriate body language
• Show interest and concern
• Be considerate and kind
• Listen in a non-judgmental
manner
, What actions are needed to receive a message - ANSWERS• Be alert to meet
communication needs
• Be observant of body language
• Report your concerns
• Ask for clarification
• Reflect communication by rewording
statements into questions
verbal communication - ANSWERSuse of spoken or written words
components of verbal communication - ANSWERSVocabulary (choice of words)
Slang and swearing
Intonation (tone of voice)
Volume
Clarity and brevity
Timing and relevance
Non-verbal communication - ANSWERSUses body language and the 5 senses;
messages transmit without using spoken or written words
components of non-verbal communication - ANSWERSPersonal appearance
Posture and gait (?Pacing)
Facial expressions, eye contact
Gestures, Sounds
Territoriality and personal space
SILENCE!!!!
Basic communication concepts - ANSWERS• Ask 1 question at a time
• Determine understanding
• Use silence
• Choose your words carefully
• Use simple everyday language
• Speak clearly and slowly
• Control the volume and tone of your voice
• Be brief and concise
Elements of proffessional communication - ANSWERSCourtesy
Use of names
Privacy and confidentiality
Trustworthiness
Autonomy and responsibility
Assertiveness
What are barriers to effective communication? Examples? - ANSWERSHearing
impairment
Vision loss
Questions with Verified Answers
Communication - ANSWERSthe exchange of information between individuals, groups,
or organizations
The importance of communication for nurses - ANSWERSeffective communication is
highly consequential for effective patient care and health outcomes
What factors affect the way we communicate? - ANSWERS• Developmental level
• Gender Socio-cultural differences
• Roles and responsibilities
• Space and territoriality
• Physical, mental, and emotional state
• Environmen
What is the communication process? - ANSWERSReferent (motivator to communicate
with another)
Sender (encodes and delivers message)
Receiver (receives and decodes message)
Message (content of communication)
Channel (means of conveying and receiving the message through visual and auditory
senses)
Feedback (message returned by the receiver)
Interpersonal variables (characteristics of both the sender and receiver that influence
communication)
Environment (setting of the interaction)
What are the levels of communication? Examples? - ANSWERS• Intrapersonal
• Interpersonal
• Transpersonal
• Small-group
• Public or Organizational
What are the actions needed to send a message? - ANSWERS• Use non-threatening
words or gestures
• Use appropriate body language
• Show interest and concern
• Be considerate and kind
• Listen in a non-judgmental
manner
, What actions are needed to receive a message - ANSWERS• Be alert to meet
communication needs
• Be observant of body language
• Report your concerns
• Ask for clarification
• Reflect communication by rewording
statements into questions
verbal communication - ANSWERSuse of spoken or written words
components of verbal communication - ANSWERSVocabulary (choice of words)
Slang and swearing
Intonation (tone of voice)
Volume
Clarity and brevity
Timing and relevance
Non-verbal communication - ANSWERSUses body language and the 5 senses;
messages transmit without using spoken or written words
components of non-verbal communication - ANSWERSPersonal appearance
Posture and gait (?Pacing)
Facial expressions, eye contact
Gestures, Sounds
Territoriality and personal space
SILENCE!!!!
Basic communication concepts - ANSWERS• Ask 1 question at a time
• Determine understanding
• Use silence
• Choose your words carefully
• Use simple everyday language
• Speak clearly and slowly
• Control the volume and tone of your voice
• Be brief and concise
Elements of proffessional communication - ANSWERSCourtesy
Use of names
Privacy and confidentiality
Trustworthiness
Autonomy and responsibility
Assertiveness
What are barriers to effective communication? Examples? - ANSWERSHearing
impairment
Vision loss
