INS3705 May June Portfolio (COMPLETE ANSWERS) Semester 1 2026 - DUE 28 May 2026

INS3705 May June Portfolio (COMPLETE ANSWERS) Semester 1 2026 - DUE 28 May 2026; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.8.1..2.7.8..3.3.7.2... Ensure your success with us...... QUESTION 1 [20 MARKS] Answer ALL the questions by writing down the correct letter and answer next to the question number in your examination answer script, e.g. 1.1 A) Information Q1. Which sequence correctly represents the DIKW hierarchy? • A. Knowledge → Data → Information → Wisdom • B. Information → Data → Knowledge → Wisdom • C. Data → Knowledge → Information → Wisdom • D. Data → Information → Knowledge → Wisdom Answer: Q2. Knowledge that is rooted in personal experience and difficult to formalise is known as: A. Tacit knowledge B. Explicit knowledge C. Structural knowledge D Codified knowledge Answer: Q3. Which concept refers to a shared context that enables knowledge creation? A. Knowledge audit B. Community of Practice C. Ba D. Knowledge repository Answer: INS3705 MAY/JUNE 2026 5 Q4. Which component of intellectual capital is associated with employee skills and expertise? A. Structural capital B. Relational capital C. Human capital D. Social capital Answer: Q5. The primary aim of Information Management is to ensure information is: A. Stored securely B. Digitised C. Abundant D. Available to the right person at the right time Answer: Q6. An organisation that depends heavily on senior experts but lacks documentation faces a risk of: A. Knowledge creation B. Knowledge loss C. Information overload D. Knowledge audit Answer: Q7. Which statement best reflects a knowledge economy? A. Value is driven mainly by expertise and innovation B. Manual labour dominates C. ICTs replace human judgment D. Information is scarce Answer: INS3705 MAY/JUNE 2026 6 Q8. Correcting errors without questioning assumptions reflects: A. Double-loop learning B. Organisational learning C. Single-loop learning D. Transformational learning Answer: Q9. Refusing to share knowledge when directly requested is known as: A. Knowledge retention B. Knowledge hoarding C. Knowledge loss D. Knowledge hiding Answer: Q10. Which best distinguishes knowledge from information? A. Knowledge is always written B. Knowledge involves interpretation and action C. Information is valueless D. Knowledge exists only in systems Answer: Q11.Managers at Ubuntu Logistics often receive outdated and inconsistent reports from different departments. Which information management function would most directly address this problem? A. Ensuring information quality and coordination across organisational information B. Increasing the number of reports produced by departments C. Limiting access to organisational information D. Reducing communication between departments Answer: INS3705 MAY/JUNE 2026 7 Q12. Identifying where critical expertise resides is part of a: A. Knowledge creation B. Knowledge sharing C. Knowledge Audit D. Knowledge disposal Answer: Q13. High staff turnover without succession planning leads to: A. Knowledge diffusion B. Knowledge duplication C. Knowledge retention D. Knowledge loss Answer: Q14. Too much information that reduces decision quality is termed: A. Information scarcity B. Information overload C. Knowledge hoarding D. Knowledge hiding Answer: Q15. When learning remains at the team level only, this limits: A. Individual learning B. Knowledge creation C. Organisational learning D. Knowledge audit Answer: Q16. Cross-border knowledge sharing enabled by ICTs reflects: A. Localisation B. Globalisation INS3705 MAY/JUNE 2026 8 C. Centralisation D. Standardisation Answer: Q17. Repeated mistakes across departments suggest a weak: A. Knowledge application B. Information storage C. Organisational learning D. Knowledge creation Answer: Q18. Embedding lessons into routines supports: A. Organisational learning B. Learning organisation C. Knowledge loss D. Knowledge hiding Answer: Q19. A multinational organisation introduced Microsoft Teams, shared online workspaces, and collaborative digital platforms to enable employees from different countries to exchange ideas, share documents, and develop solutions together in real time without meeting physically. According to Nonaka’s concept of Ba, which type of Ba is best illustrated in this scenario A. Originating Ba B. Dialoguing Ba C. Cyber Ba D. Exercising Ba Answer: Q20. During an informal retreat, senior employees share personal experiences, insights, emotions, and lessons learned with new staff through face-to-face conversations and INS3705 MAY/JUNE 2026 9 storytelling. According to Nonaka’s concept of Originating Ba, which form of knowledge is most commonly shared in this situation? A. Explicit knowledge B. Tacit knowledge C. Codified knowledge D. Structured knowledge Answer: QUESTION 2 [40 MARKS] Read the following scenario and respond to the questions that follow it. At Imbokodo Innovations, a South African technology enterprise based in Gauteng, competitive advantage is driven by specialised expertise, innovation, and problem-solving capability. Although digital knowledge systems exist, critical know-how remains concentrated among senior engineers. Learning is uneven, and management is concerned about sustaining knowledge as the organisation expands into other African markets. 2.1 Select ONE knowledge management process and analyse how weaknesses in this process contribute to knowledge concentration, reduced innovation, and sustainability challenges at Imbokodo Innovations. Use evidence from the scenario and multiple resources to support your analysis. (15) 2.2 Using the SECI model and the concept of Ba, explain how knowledge is created at Imbokodo Innovations and why this process is constrained. Provide evidence of the use of multiple resources to support your analysis. (10) 2.3 Identify the dominant society or economy reflected in the scenario and justify your answer. Use multiple resources to support your analysis. (5) INS3705 MAY/JUNE 2026 10 2.4 Evaluate TWO knowledge management initiatives that could reduce knowledge dependency on senior engineers and strengthen knowledge sharing within Imbokodo Innovations as it expands across Africa. Use multiple resources to support your analysis. (10) QUESTION 3 [20 MARKS] Read the following scenario and respond to the questions that follow it. Ndlovu Holdings operates across East and West Africa and relies on information from multiple systems and external partners. Managers experience duplicated reports, inconsistent information, and delays in accessing reliable data. 3.1 Analyse how the situation described above may affect organisational decision-making in a globalised business environment. (10) 3.2 Discuss any 5 roles of the information manager that could address the problems experienced by Ndlovu Holdings. (10) QUESTION 4 [20 MARKS] Read the following scenario and respond to the questions that follow it. At Kganya Manufacturing, project teams review their performance after completing major projects. When problems occur, managers revise procedures and introduce corrective actions to prevent similar mistakes in future projects. However, the organisation continues to face recurring problems because employees rarely question the underlying assumptions behind existing practices. In recent years, senior management has also introduced initiatives to encourage continuous learning across the organisation. These include training programmes, knowledge-sharing meetings, and platforms where employees can share experiences and lessons learned from projects. INS3705 MAY/JUNE 2026 11 4.1 Using appropriate concepts, analyse the type of learning that is primarily taking place when managers revise procedures without questioning underlying assumptions. (10) 4.2 Based on the scenario, discuss how Kganya Manufacturing could develop into the type of organisation that continuously learn and transforms itself. In your answer, refer to practices that support continuous learning and knowledge sharing within organisations. Use multiple resources to support your analysis.